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“Bad experiences”
Review of Al Bustan

Al Bustan
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Ranked #9,241 of 13,826 Restaurants in New York City
Price range: $31 - $35
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Late Night, Delivery, Reservations
Dining style: Fine Dining
Neighborhood: Midtown
Cross street: Between 1st and 2nd Avenues
Transit: E & V trains to 53rd Street.
Dallas, Texas, United States
Level 3 Contributor
13 reviews
8 restaurant reviews
common_n_restaurant_reviews_1bd8 1 helpful vote
“Bad experiences”
Reviewed October 29, 2012

This is the worst restaurant i have been,
They are very bad staff specially the man who short and fat, He has a heavy blood :)

There food very bad and they think they do Konafa, it seems everything except Konafa.

They are impolite, imagine they put the tip in there bill ..... Tfoooooo Tfoooooo Tfoooooo

  • Visited October 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Ashraf82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this review, December 4, 2012
Thanks for taking the time to write a review. I'm sorry to hear you had an unpleasant experience at our restaurant. Your review is not very clear; please feel free to contact me directly so we can discuss your situation in detail.

Best,
Norman Hobeika - Owner
212.759.5933
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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85 reviews from our community

Visitor rating
    28
    22
    12
    6
    17
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • Arabic first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Level 6 Contributor
126 reviews
109 restaurant reviews
common_n_restaurant_reviews_1bd8 47 helpful votes
“Poor management and average food”
Reviewed August 23, 2012

First the waiters need to understand that some of their clients may speak arabic so fighting over tables and then using the "F.." word while talking about people is just not becoming of them . . . the owner sitting in a corner having diner and playing cards, instead of supervising . . .
Update their wine, first bottle we chose they didn't have, second bottle we chose (once again they told each other in arabic) it was the last one, so being a party of 7 we knew it wouldn't be enough.
We ordered 2 platters of "Rakkat" they were both kind of burnt on the outside, cold on the inside, granted they replaced ONE order with a fresh one.
Overall the food wasn't great, nothing to write home about, way overpriced.

  • Visited August 2012
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank homezgr8t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this review, December 4, 2012
Thanks for your feedback. Delivering professional service and serving delicious, authentic Lebanese cuisine are our top priorities, so I'm sorry to hear that we fell short in both areas. I also apologize that we were out of the wine you wanted, and I will speak to the staff about watching what they say in Arabic. (My mistake if I failed to notice the situation at the time.) You're right: fighting over tables and using profanity, even in a language most customers don't speak, is very unbecoming. This type of behavior undermines the respect we have for our customers and does not reflect our business.

I appreciate your bringing your concerns to my attention. We hope you'll come back and give us another chance to put our best foot forward.

All the best,
Norman Hobeika - Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kent, Connecticut
Level 6 Contributor
234 reviews
68 restaurant reviews
common_n_restaurant_reviews_1bd8 106 helpful votes
“Good food, but rushed”
Reviewed February 16, 2012

Good pre fixe luncheon menu with some delicious Labanese dishes. Unfortunately, the waiter misjudged our time with appetizers and the entree, delayed, was dry. Need to encourage wait staff not to put in order for entree until folks are ready.

Visited February 2012
Helpful?
Thank Joseph310
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
munich
Level 6 Contributor
114 reviews
58 restaurant reviews
common_n_restaurant_reviews_1bd8 131 helpful votes
“decent atmosphere, very good food”
Reviewed November 12, 2011

- interesting and good lebanese wines e.g. 35 $ a bottle is still reasonable
- nice location, warm and friendly decor
- food was very good, great selection of vegie dishes, the charcoal grilled fish was very nice
- service was ok, but not more

  • Visited November 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank MeinMuc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Norman H, Owner at Al Bustan, responded to this review, December 4, 2012
Thanks for your favorable review. I'm pleased to hear you enjoyed our inviting atmosphere and wide selection of authentic Lebanese dishes. We want each and every customer to have a memorable meal and feel like family at our restaurant. As for our service, we always try to be as attentive and professional as possible. I know our staff can really wow you.

Thanks again for your feedback. We hope you come dine with us again soon!

All the best,
Norman Hobeika - Owner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york
Level 3 Contributor
15 reviews
10 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Starters outshine the main courses!”
Reviewed July 30, 2011

We shared about 8 starters amongst 6 of us and they were by far better than the main dishes which were really boring comparatively. The lebanese wine was surprisingly good too. I'd recommend sticking to the starters...

  • Visited May 2011
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank msp4017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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