From the UK and my wife and I came to NY for 5 nights to celebrate us both turning 40 in May. We wanted to eat at a nice steakhouse and Keens came highly recommended. We booked well in advance but on the day we were hungry sooner than we thought so we called a few hours before to see if they could bring our reservation forward by an hour, which they were able to do with the minimum of fuss.
We really liked the vibe of Keens and we had a nice table. I can't fault the service and our starters were great and so was desert. When I booked over the phone I informed they it was for a special joint 40th birthday and we shared desert and they gave us an extra little desert and put candles in both, which was a really nice touch.
The only downside to our experience and the reason of my 'enjoyed the experience, but' was that the steak was average.
We ordered the porterhouse for 2 to share. The cut was huge so no complaints with the portion size and we asked for it medium and again it was cooked to how we asked. However the steak itself was a little tasteless and the sirloin cuts were a bit tough and chewy.
Maybe we were unlucky with the cut of beef we had but for $100 and going there primarily for the steak, it was disappointing.
As I say, the rest of the experience and service was great so I would recommend this to people and hope they have better luck with their cut of meat!