On a trip to New York to celebrate my mothers birthday, it was our last night and there were six of us. We decided to go to Eamons for dinner as it was close to our hotel and appeared to be a good place to eat. Upon entering the pub I noticed the atmosphere was extremely dark to the point you couldn't read the menu. The waitress was quite snobby. She showed us to our table, gave us menus, and took our order and we never saw her again. After that a man, who appeared to be the manager took over serving us.
I ordered a sirloin burger and I was not given any condiments for the burger. My two cousins ordered the meal which was three course for $23 (keep this in mind). Three of the orders came with poatatos, two mashed and one baked (my one cousin had to remind our server that she was supposed to get a baked potato with her meal because she didn't get it), no butter served with any of the potatos. The coffee that my other cousin got she was told by the manager that he didn't know how old the coffee was. When we received our receipt we noticed that one of the meals ($23 one) was missing and there was a $33 gratuity charge (tip) on the receipt. In my line of work (security and investigations) it would be my assessment that it would appear that the gratuity (tip) was the meal they didn't put on the receipt. In other words the money that should have been paid for one of the meals was going into the servers pockets instead of the business itself! Not to mention, for the type of establishment they are (not high class restaurant), they should not be dictating how much a customer should be tipping them, that would/should be up to the customer thank you!
When we questioned them on the receipt we were given a strange explanation and given the run around. When the manager walked away, we heard him state to other staff and loud enough for other patrons to here, "we have Canadians here" in quite a sarcastic manner. I may be Canadian but I am also of Irish nationality as well and this was an Irish pub. I'm also very proud to be a Canadian and if anything, being Canadian means were not stupid and we clearly know how people should treated. This is the first time in my life that I've been referred to in a prejudice manner.
Needless to say we were all insulted by the bahaviour, lack of professionalism, and the way they conduct their business is very alarming and I strongly believe that the Better Business Bureau needs to investigate this place. I strongly suggest others to dine else where (McGees and Hurleys were excellant). Stay clear of this establishment.
In case Eamons reads this review, the day I'm referring to is June 16, 2013.