So first, I love the food at Ollie's. Spicy Sichuan dishes including chicken with chili peppers and several shrimp dishes (which are called prawn on the menu). Excellent entree soups including handmade, homemade wonton soup, noodle soups (the "everything noodle soup" is especially good), and several dumplings. Even the standard Manhattan Chinese restaurant dishes ("American Chinese") like beef with broccoli are taken up a notch here. And by Manhattan standards, the prices are a bargain.
The only drawback is the service. The wait staff yell at each other, get orders wrong, and I've even had a waitress argue with me when she brought the wrong order. I get the sense that not many people who work here really know or care about American culture in terms of how to treat a customer. Don't get me wrong, the service is usually fine--friendly and efficient. But many times it is poor and occasionally it's downright bad.
My guess is that the food is authentic, because the restaurant is frequently full of Chinese.
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