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“Offhand Service”
Review of FireBird Russian Restaurant - CLOSED

FireBird Russian Restaurant
Price range: $21 - $74
Cuisines: European
More restaurant details
Restaurant details
Good for: Large groups
Dining options: Late Night, Dinner, Lunch, Private Dining, Reservations
Dining style: Fine Dining
Neighborhood: Midtown
Cross street: 8th and 9th Avenue
Transit: 1,2,3,7,A,C,E,N,R,Q,W,S to 42nd Street Time Square Station
Description: Firebird, Opulent decor, "Regal" service, and "Divine" Vodkas that may inspire you to shout, "Bring back the Tsar" (Zagat). If you only dine once in Manhattan, dine like a Tsar. Lunch from 11:45am - 2:30 pm Lunch Pre-Fixe $21 and $44.95 Dinner Pre-Fixe available everyday from 5pm - 7pm.
New York City, New York
Level 6 Contributor
188 reviews
38 restaurant reviews
common_n_restaurant_reviews_1bd8 169 helpful votes
“Offhand Service”
Reviewed May 5, 2013

First to the good parts. The restaurant is attractive in a formal sort of way. China displayed in glass cases, old looking pictures on the walls, appropriate lighting - all the things that give the right ambience to a fairly formal dining experience. The food is okay - not outstanding but good enough - and the honey vodka is superb. I gave 3 stars instead of 2 mainly based on how good that darned honey vodka is.

The bad part is the service. While the service is reasonably attentive - no worse than lots of other NYC restaurants - the waiters come pretty close to outright rudeness. So close that they actually are rude a lot of the time. They appear not to understand orders which seems like a front. They just can't be bothered trying to understand or pretend not to. And they bring whatever they feel like. For example, 2 people in our party asked for no toast with a particular dish, requests that were ignored. One person asked for rye bread and was told "no". No rye bread in a Russian restaurant? Don't be absurd! The staff gave every appearance of being bored, unresponsive and possibly downright ornery. Service was already included when the bill came - but where was the service that was billed? Don't bother going here if you expect to be treated like a valued guest or even to get service beyond basic tolerance. Not good enough.

  • Visited May 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Jane E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

140 reviews from our community

Visitor rating
    40
    47
    24
    13
    16
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
North Ridgeville
Level 4 Contributor
31 reviews
18 restaurant reviews
common_n_restaurant_reviews_1bd8 13 helpful votes
“A Change from Asian, Italian, or Steakhouses...Firebird”
Reviewed May 2, 2013

The restaurant, which is located on Restaurant Row would be perfect for a pre theater dining experience. The formal, vintage Russian decor and the efficient service along with a few selection of Eastern European dishes add the the ambiance. Background music, however, was quietly featuring Duke Ellington which we welcomed. The chicken keiv was very good. The dinner rolls, however, were the stalest I've ever had. As a change steak houses, Asian, or Italian you may want to try Firebird.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank KingAnge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edmonds, Washington
1 review
“groupon to Firebird Restaurant”
Reviewed April 29, 2013

I bought a groupon to Firebird Restaurant for a $45 for Two ($110 Value) to my friends
They go on 4/27/13; on sitting down the waitress informed them that terms and conditions of Groupon does not work, It was clear they don't value customers that buy coupon deals that THEY offer.

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Vella0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
new jersey
Level 5 Contributor
83 reviews
41 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“The Phoenix is Rising, Once Again!”
Reviewed April 15, 2013

I have eaten at this restaurant, located in Restaurant Row, over the last 15+ years. I have hosted corporate functions here, and have entertained friends and family over this time. At one point, the quality of food and service did go downhill at this restaurant. I stopped going since I was very disappointed. However, I went back very recently and was very pleased. Although the bread array offering is long gone (sorry to say - it was the best assortment of fresh breads offered anywhere!) the quality of food and service is definitely top notch. I ordered lamb shaslik; my husband the full lamb offering. Both were great! the honey vodka, as always, the best, the vegetables perfectly grilled. I had the lavender chocolate and it was perfection! All I can say is go...the restaurant and servers are definitely top drawer. You won't be disappointed. The prix fix is absolutely a bargain! The setting akin to tsarist Russia exquisite! Quite elegant townhouse! Definitely a place you won't forget that you visited!

  • Visited April 2013
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank roadwarriorNewJersey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Westport
Level 6 Contributor
139 reviews
107 restaurant reviews
common_n_restaurant_reviews_1bd8 74 helpful votes
“Groupon's " deal" is not”
Reviewed February 6, 2013

Seafood "tower" is an exaggeration...dry crab claws, tiny oysters, funky tasting clams and warm " champagne". Spend your $45 elsewhere. Disappointed and kicking myself for falling for this scheme.

Visited February 2013
Helpful?
1 Thank ms06880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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