Just down the street from my hotel and I wanted just a light meal and a drink. Walked in with no greeting and found a table in the bar where I could read my book. Once a server realized I was there, I couldn't have asked for better service in spite of the place being packed. My server brought me my perfectly crafted, but expensive, drink and when I asked fr some help with a food selection she was honest and direct with her answers. I made my selection and was told that was a good choice. Then the failure. A runner appeared with the most unappea;ing mess of greasy fried oninons covering who knows what and drops, not sets, it down and starts to walk away. When I stopped him and asked him if this was my crab cakes, he mumbled something about table numbers and grabed the dish and walked away with absolutely no concern or comment. Shortly, my server returned and asked about my drink or if I would like another so I told her about the situation. Sne then brought my new drink, told me that my meal was almost ready and told me to wait for the manager. The manager came to my table and asked me to relate what happened and then spent quite a while with me until my meal was ready and offered yet another drink or desert or whatever I wished and went far beyond what I would have expected over a basically small issue in that someone brought the wrong dish to the wrong table. I hope the eventual person got their meal. My crab cakes were perfect, beautifully served, and so good. Even high end places like this have glitches in their service and the professional staff went above board to correct a small mistake and make sure I was pleased. It is busy, a little noisy, but they do a good job and offer some good, but pricy - hey it is New York - food and have a professional staff who work hard but they also have a looser or two. I don't think the guy who tried to serve me the wrong thing will be on the staff for long.