My mother, aunt, and I were visiting Little Italy last weekend; we were so excited to taste some authentic dishes. As we were walking down Mulberry we were taken in to conversation by the host at Il Cortile. He seemed nice enough, and we were hungry so we decided we would eat here. As we walked in we noticed we were literally the only customers in the restaurant... this was the first red flag. While looking over the menu, one of the waiters yelled from across the room to ask what we wanted to drink; second red flag...would it have been that difficult to come over to the table and ask what we wanted to drink (like a civilized human being) considering we were the only customers? A bread basket and cold butter were brought over to the table; third red flag. Where's the olive oil?? The same yelling waiter then came back and took our orders. My aunt wanted the pork chops served without the peppers as she has a sensitive stomach; she asked if she could substitute them for something else. The waiter rudely told her no and that no substitutions were allowed. He told her all she would get would be the pork chops and if she didn't like that, "well order something else then!"--a direct quote. This was the last straw; no customer deserves to be treated the way we were. It may not have been his "rules" but there is definitely a more polite way of telling someone that substitutions are not allowed. After this display, we decided we would leave. Without hesitation or apologies for his rudeness, he told us he would get the bill. We had only ordered three drinks; of which it was obvious none of them had been touched. He told us we would be charged for them because he "can't put them back." What an awful experience! Never would we recommend going to this place, unbelievably rude server. We couldn't believe the audacity of this man... My family and I always give establishments and servers the benefit of the doubt; we know how hard it is working for/with the public every day. But there is no excuse for this! Please, head down the street a little ways to Da Ganerro (great service and food and wonderful olive oil mixed with garlic, herbs, cheese, and spices for dipping bread). Or if you are in the Times Square area, Trattoria Tecolori (between Broadway and 8th ave) is another wonderful, authentic restaurant, with servers who actually seem to care about their customers!
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