I was more than disappointed when my husband, son and I dined at Felix this evening. We were recommended by our hosts from our accommodation and so we were eagerly anticipating a beautiful French meal.
When we arrived the snobby hostess completely ignored me while we stood waiting to be seated. Another patron stepped in front of me and she chose to seat him first. When she came back I explained that I was looking for a table for 3. Once seated, it took ten minutes to receive bread and water.
I enjoy steak tartare and so ordered this. I often choose this and rarely have problems. This version was tasty enough but very chewy with multiple large pieces of gristle throughout. I told the waiter when he collected the plate about it and some other waiter came to try to defend the dish. I have worked in hospitality myself and have prepared steak tartare at the table for customers. There is no other way to say it but that it was sub-quality meat. I was not looking for a discount or a free dessert as offered. I merely wanted to point out that it was the worst steak tartare I'd ever ordered. Even the German restaurant in TriBeCa can pull off a better one than your restaurant.
Overall this was the most appalling restaurant experience we've had in NYC in the last month that we've been here.
Oh, and AMEX only? What's with that???
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