We stopped in for just lattes and pain au chocolates around 11am. It was not busy at that time so we were quickly seated.
We each ordered the same thing however only 1 croissant was brought to the table and the server was gone before we could call attention to the matter. After catching the attention of the waitress we did point out that we had ordered 2 croissants. When it was finally brought to the table, it was actually given to the table next to ours and despite them stating that it didn't belong to them, the waiter hurried off. Not sure why all that happened as it was not busy and not a very complicated order.
Despite that, we loved Balthazar. The atmosphere is very Parisian and it seems like a cool place to spot a celeb or 2. Prices are high but it is New York and one should expect that particularly in SoHo. It's part of the experience.
Although we didn't have any food other than the croissants, the dishes looked delicious.
Bring change with you when you use the restrooms downstairs. There are attendants and they are most gracious and enjoyable and appreciative of a tip.