We had lunch at Bouley on January 11th, 2014. Even with a reservation we were told it would be a fifteen minute wait for our table. It is interesting that they call you to re-confirm your reservation but when you arrive, they don't honor the time. The food is interesting and well prepared but not exceptional by any means. Where this restaurant really falls down is the service. At times we were rushed and then, inexplicably, ignored. One of the many waiters actually picked up my wife's plate and whisked it away while she was still eating - fork in hand. We sat with empty wine glasses in front of us for more than 5 minutes before anyone thought of refilling them. I realize this is petty but in a restaurant of this caliber, it truly is a black mark. I also asked for a refill on my coffee which never happened. On the up side, the room is remarkable. The arched ceiling and limestone fireplace create a wonderful ambiance. If you want atmosphere, this is your place. If you want great food and great service, New York is better than this.
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