We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great find in Midtown” 4 of 5 stars
Review of Viceroy Central Park New York

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Viceroy Central Park New York
Ranked #180 of 479 Hotels in New York City
Certificate of Excellence
Boston, Massachusetts
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great find in Midtown”
4 of 5 stars Reviewed August 20, 2014 via mobile

This Art Deco hotel was a perfect location for a work and play visit to NYC. The renovation are gorgeous. The staff is friendly above and beyond. The rooms spotless. Great roof top views of the Park. The restaurant Kingside is worth the trip alone. I found my new West side go too spot.

Stayed August 2014, traveled on business
Helpful?
Thank Luckybay2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 22, 2014
Dear Luckybay2014,

Thank you for your recent TripAdvisor review of Viceroy New York. I am very happy to hear that you were delighted with your visit and had a wonderful experience at our new property. Our designers, Roman and Williams, definitely were inspired by the Art Deco style and era of the 1930’s when conceptualizing the design of our hotel.

We at Viceroy New York take pride in providing excellent service and creating a most memorable stay for all our guests. I am pleased that you found our staff to be friendly and always willing to assist. I also am glad to learn that you enjoyed the views of Central Park from The Roof and the food and service at our restaurant Kingside.

We look forward to having you visit again very soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

926 reviews from our community

Traveler rating
    474
    272
    107
    50
    23
See reviews for
125
390
44
214
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (212)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Wigan, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed August 18, 2014

Stayed at this Hotel for 10nights in August E-mailed hotel as it was our wedding anniversary and asked for some special requests not only did they respond very quickly but offered us an upgrade to a junior suite on arrival, that same evening when we returned to our room we found a bottle of wine waiting for us along with a dish of fresh strawberries which was a very nice gesture on their behalf.
We have stayed at other hotels nearby the Viceroy and they cannot compare with the quality of this hotel. I note that some travellers have commented on the lack of storage space in the rooms, we had 2 large suitcases and 2 lots of hand luggage with us and we managed to store every thing adequately in the wardrobes and drawers. Also comments about the size of the rooms, we had room 405 which was perfectly acceptable it had a huge comfortable bed, 2 large flat screen TV's, a writing desk and sofa and coffee table, what more do you want? There was a view of 57th street from the window but very little road noise from below, another advantage of rooms below level 6 is that they have their own lift, which means very little waiting for lifts.
The roof top bar has views of Central Park but it doe's get fairly busy. The hotel is perfectly situated, about 10/15 minutes leisurely stroll to Times Square and Central Park a little closer.
Subway station within a few hundred yards and next door is a supermarket where you can obtain breakfast / lunch or dinner from a hot buffet bar ( you pay by the weight of your dish )
Perhaps the best comment you can make about the hotel is the friendliness and the helpfulness of all the staff employed there, and if we return to NY we will definitely stay at the VICEROY

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JanAVin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 22, 2014
Dear JanAVin,

Thank you for your very kind and thorough TripAdvisor review of Viceroy New York. We are delighted to hear that you enjoyed so many aspects of our property such as our amazing location, comfortable beds, various in room amenities, Rooftop Bar, and most especially our friendly and helpful staff.

Viceroy New York is committed to providing our guests with the most unique and memorable experience during each stay. I thank you for taking the time to share your Anniversary visit with other TripAdvisor travelers so that it may assist them in making their decision to choose Viceroy New York for their visit to NYC.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California, United States
Level Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 stars Reviewed August 17, 2014

I'm such a big fan of Viceroy's other properties that I had high hopes for this stay. The rooms were cramped, not very well decorated. Staff didn't really seem to know what they were doing. Room service food quality was good. Definitely not going back.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
Thank Rob B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 22, 2014
Dear Rob B,

Thank you for your recent review of Viceroy New York. I regret to hear that you were disappointed with your visit. It is our goal at Viceroy New York to provide all our guests with a most memorable and enjoyable stay. We are very sorry that you did not experience this on your last visit. I do note your comments about our room size and décor. Please note that we do have other room categories that may be more of your preference, such as our Junior Suites, Park View Rooms and Park View Suites. I am happy to hear that you were pleased with the quality of the In Room Dining meal you ordered.

We appreciate your feedback as we continuously work to improve our hotel. Should you reconsider, we would be delighted to have you return in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
28 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed August 16, 2014

The best part of this hotel is it´s location. Nearby you can find subway, shops, restaurants etc. Also the front desk staff were nice.

Rooms are tiny and offer very little space for luggage and closet space. The room layout has a large long corridor, which of course you do not use. Bathroom lock was broken. Gym was ok, good equipment but again quite tiny. Bathroom had only ceiling shower, no hand held shower.

Also the roof top bar was one the reasons I booked this hotel. Thinking I was going to enjoy a drink there after a long day in the city. Tried to visit the bar on four different occasions but always unbearable amount of nearby office workers crowded the bar. Could not see any hotel guests among them. So the hotel should not advertise this bar at all, since it´s impossible to visit.

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Jori J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 18, 2014
Dear Jori J,

Thank you for taking the time to write a review of your experience at Viceroy New York. While I am very pleased to hear that you enjoyed our incredible location, I am disappointed that the room size and design of the room category that you reserved were not to your liking.

Based on the incredible location and scenic views, our Rooftop bar is very popular with our hotel guests and local patrons alike. I do hope we have the opportunity to welcome you back in the future and that you will have the chance to experience The Roof.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2014 via mobile

Stayed at the viceroy for a week and it was easily the best hotel experience I have had in the USA. Great customer service from the friendly and attentive staff. The rooms may be small but are clean and have the home comforts required like a sound dock and a decent sized TV which can be controlled by a very nifty smartphone. The rooftop bar has an amazing view and on the occasions we went up there had a nice chilled out vibe. I would definitely stay here again.

Stayed July 2014, traveled as a couple
Helpful?
1 Thank Jay F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 18, 2014
Dear Jay F,

Thank you for sharing your rave review of Viceroy New York! I am pleased to hear that you enjoyed your stay and that you you consider us to be the "best hotel experience in the USA."

Your kind words have been shared with the team and we truly look forward to welcoming you back to Viceroy New York in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level Contributor
93 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 stars Reviewed August 12, 2014

In a world of bland luxury hotels, let's start with the good news: this place has style. The rooms are not huge, but they have a a classic charm that seems to run back and forth between 1930s and 60s--stylish furniture, elegant bathroom fixings. Somewhat dark color palette (especially in hallways and lobby), but attractive and engaging. Don Draper would stay here.

Then again, Don Draper would stay here. The service was nice, but a little TOO cool, and especially with the same entrance and elevator going to both hotel and rooftop bar, sometimes it felt a little too cool for mere mortals.

Breakfast in downstairs restaurant was good, but service was on and off -- one day blah, next day outstanding. At this price we could expect consistency.

But all said, a cool place that we thoroughly enjoyed. Next time, I'll bring a tie.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
4 Thank 38Thomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 18, 2014
Dear 38Thomas,

Thank you for taking the time to share your review of your experience at Viceroy New York. I must say I am thrilled to see that you noticed the era that inspired the design of our classic and attractive hotel.

I am disappointed to see that you received inconstant service and assure you that this point has been addressed with our team. I do look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California
Level Contributor
20 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 11, 2014

I had to pleasure of having a cocktail (or 2) at the rooftop bar at the Viceroy Hotel in NYC at dusk. The view of the park in spectacular and the Moscow Mule was equally spectacular, can't wait to go back.

Stayed July 2014, traveled with friends
Helpful?
Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JMBridges, General Manager at Viceroy Central Park New York, responded to this review, August 18, 2014
Dear Kerry M,

Thank you for taking the time to share your experience at Viceroy New York. I am thrilled to see that your time at The Roof was spectacular and that you enjoyed the view.

We look forward to welcoming you back in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
the Quin
the Quin
#43 of 479 in New York City
4.5 of 5 stars 1,862 reviews
Midtown
1 Hotel Central Park
1 Hotel Central Park
#22 of 479 in New York City
4.5 of 5 stars 631 reviews
Midtown
WestHouse Hotel New York
WestHouse Hotel New York
#62 of 479 in New York City
4.5 of 5 stars 703 reviews
Show Prices
Show Prices
Show Prices
Midtown
Le Parker Meridien New York
Le Parker Meridien New York
#213 of 479 in New York City
4.0 of 5 stars 4,887 reviews
Midtown
Park Hyatt New York
Park Hyatt New York
#13 of 479 in New York City
4.5 of 5 stars 815 reviews
Upper East Side
The Surrey
The Surrey
#32 of 479 in New York City
4.5 of 5 stars 1,625 reviews
Show Prices
Show Prices
Show Prices

Been to Viceroy Central Park New York? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Viceroy Central Park New York

Property: Viceroy Central Park New York
Address: 120 W 57th Street, New York City, NY 10019
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #180 of 479 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Viceroy Central Park New York 5*
Number of rooms: 240
Official Description (provided by the hotel):
Breaking the mold of midtown properties, Viceroy New York has the feel of a downtown hotel with the sophistication of its uptown counterparts. The striking double-height lobby, glamorous public spaces and guest room accommodations will feature a transformative décor that incorporates the city’s lifeblood through the strong, timeless, tailored style. Boasting 240 luxury guestrooms, many of which will have inspirational views of Central Park, the hotel's signature bespoke design details include elegant black muntined windows and original brass and aluminum light fixtures.Viceroy New York occupies one of the most energetic locations in Manhattan; the fusion of business and leisure on West 57th Street between 6th and 7th Avenues. The Roman and Williams designed façade of the hotel stands apart from its traditional neighbors with a distinctive appearance that creatively blends classic modern elements with bold, traditional rhythms in a disciplined grid of black brick and steel.Viceroy New York’s unparalleled amenities and culinary program will pulsate throughout the 29 stories, featuring The Roof, a paramount rooftop lounge in addition to Kingside, a signature restaurant located off the lobby and fronting 57th Street. Helmed by celebrity chef Marc Murphy, Kingside features a small plates menu of New American cuisine and sets the standard for quality dining and exceptional service in a buzzing, vibrant atmosphere. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Expedia, TripOnline SA, Travelocity, Hotwire, Priceline, HotelTravel.com, Cheap Tickets, Cancelon, Agoda, Odigeo and Jetsetter so you can book your Viceroy Central Park New York reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing