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Viceroy Central Park New York
Ranked #198 of 468 Hotels in New York City
Certificate of Excellence
Reviewed July 5, 2014

My husband and I loved our stay here, especially when we saw we'd been upgraded to a terrace room (staff must've taken pity on the airport delays that trapped us for 12 hours and didn't get us to NYC until past 2am). The bed and linens are VERY comfortable and room is quiet and can get very dark. Staff was at all times responsive and helpful. The rooftop bar (open to public) has views well worth the very NY prices for refreshment there.
Do note that the "pool" is actually a very large tastful hot tub on the fitness room level. And that the one closet cupboard and 2 drawers make it a little hard to fully unpack for an extended stay.

Room Tip: Ask for a city or park view
  • Stayed: June 2014, traveled as a couple
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2  Thank Jane M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear Jane M,

Thank you for your review of Viceroy New York.

I am pleased that you liked so many of the features of our Hotel , like our Beds and Linens and of course The Roof.

I am also pleased to hear about the positive service experience that you had.

This information will assist other travelers make an informed choice about a great Hotel to stay in in New York City.

We do hope that we can welcome you back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed July 1, 2014

We are here in New York and staying iat the Viceroy. It is newly appointed and extremely comfortable. Staff are amazingly helpful and the attached restaurant serve good food and drink at sensible prices (something that does not happen too much in New York. The hotel also has a roof top bar which is frequented by the business people of the area - they do make great cocktails!!!
This hotel is a boutique hotel of the highest standards and we can not recommend it too highly!!!

Room Tip: ask for front facing room - you get a view
  • Stayed: July 2014, traveled with family
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6  Thank harleyrider12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear harleyrider12,

Thank you for taking the time to write such a nice review about our Hotel.

I am pleased that you were happy with our people, the design and of course our location.

These are all very important considerations for people choosing a Hotel in NYC , your review and endorsement of Viceroy New York will be of great assistance to other travelers searching for a comfortable 'boutique" hotel in New York .

We do hope to welcome you back in the future,

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Reviewed June 30, 2014

We paid extra for a Jr Suite because it was my husband, son and myself. It was very small.

There were some nice details at this new Viceroy. The bed is super comfy. There is a nice Illy coffee and espresso maker. The bathroom is tiled and luxurious. One strange thing is a magnifying mirror attached to the wall that was so tall, only standing on tiptoe I could catch a glance of myself. I am 5'4". It seems like the hotel is planned for men with no thought for the woman. Not cool.

We all had a hard time finding plugs for our devices. You would think as this hotel is new that they would have made allowances for this. The turn down service left waters for us one day, and the next 2 times we didn't get any.

We enjoyed the penthouse bar one evening. Great (smallish) area to look out over nearby rooftops. Viceroy has a nice work out area with pool, but the pool is closed from 11a-5p!! What is the purpose of this?

I enjoyed the New York themed books that were in the room. They gave the room a bit of individuality. The main problem here is that this hotel is very expensive. I just don't see where they deliver the money's worth.

  • Stayed: April 2014, traveled on business
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1  Thank ownuniverse
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear ownuniverse,

Thank you for taking the time to write a review about your recent stay at Viceroy New York.

I am pleased that you got the opportunity to try out our new Roof Bar which offers great cocktails and views of the Park from the 29th floor. I am pleased that you also liked our 'comfy bed' and the Illy Coffee machines in our rooms.

I have taken note of the issues that you have raised in your comments regarding the Bathroom Mirror and we recognize that there are some design issues that require correction. These are being addressed, we apologize for the inconvenience that they have caused you in the enjoyment of your stay.

We do hope that you may consider returning to Viceroy New York in the future.

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Reviewed June 26, 2014

My wife and I thoroughly enjoyed our stay at the Viceroy, our room was a bit cozy, but nonetheless very clean and well designed. We have stayed at great hotels around the world and US; Paris, Madrid, Tokyo, Tahiti, Tahoe, LA, SF, Memphis, Chicago, Aspen and Hawaii. The professionalism and affability exhibited by your front desk and your doormen was the best we have encountered and it made our entire NY trip truly an exceptional experience. We especially enjoyed the late night friendliness and attentiveness of your bartenders/managers at the Kingside, it was such a perfect way to end a long New York day.

Thank your staff for their excellent service.

  • Stayed: June 2014, traveled as a couple
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2  Thank David Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear David Y ,

We were delighted to read your review of Viceroy New York.

I will certainly pass your compliments on to the many team members that assisted in the enjoyment of your stay.

I am pleased that you got the opportunity to try out our new Roof Bar which offers great cocktails and views of the Park from the 29th floor.

We look forward to welcoming you back in the future.

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Reviewed June 25, 2014

I loved my stay at the Viceroy in New York. Five minutes walk from Central Park, Broadway and 5th Avenue you can't ask much more location wise. The rooms and hotel over all are very modern and comfortable. The rooftop bar is a fantastic space and has great views. Cliental are a fun mix of vacuous and cool types. Great restaurant downstairs too. Thoroughly recommended. Only downside was the zircon which kept turning on and off rather than being on quietly and constantly. Fortunately it wasn't too hot so I opened the window instead!

  • Stayed: June 2014, traveled on business
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1  Thank LondonBlinker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear londonblinker,

Thank you for your review of your recent stay at Viceroy New York.

I am pleased that you enjoyed the Hotel and that the location suited your needs on this visit to Manhattan.

I note that you also enjoyed our Roof which offers great views of Central Park , and a unique perspective on the city whilst enjoying a nice cocktail.

I am sorry to hear that you had issues with your AC - the AC does switch on and off as the set temperature is reached in your room .

Thank you for your feedback and I do hope that we can welcome you back in the future,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 24, 2014 via mobile

A quality stay. No question. We had a junior suite and it seemed a bit small. Not really a place to put two pieces of luggage. But the staff is all grand with the concierge staff really being helpful. Location rocks it if you want to be in midtown. A quick walk to Times Square and broadway, with only a few blocks to the park. Our complaint? Who came up with the overly cool idea of a shower without a door? Seen it before and it still doesn't work. The poor housekeepers. Water every were. If your looking for the too cool for school LA viceroy vibe... This is not it. But a quality place.

Stayed: June 2014, traveled as a couple
Thank bblackonline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded July 11, 2014

Dear Bblackonline,

Thank you for your complimentary review about your recent experience at Viceroy New York.

We are pleased that you enjoyed so many elements of our Hotel and that the team were "helpful" especially our Concierge team.

Your review will be of great assistance to other travelers looking for a quality hotel in a fantastic location in midtown Manhattan.

We do hope that we can welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 17, 2014

I stayed at the Viceroy for a full week and thought the room was quite "hip" and large enough with an excellent coffee machine. The closet was tiny though and would not fit my suits and dresses. The bathroom was nice and big, with good products. The walls are paper thin and I was lucky not to have a noisy neighbour! Service was friendly and the adjoining restaurant is nice to have breakfast at the window (expensive though). Location is great for central park, the subway, and shopping. Fabulous views from the roof terrace if tou can actually get a spot, I gave up after a few tries in the early evening.

  • Stayed: May 2014, traveled on business
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1  Thank mp_voyager
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded June 20, 2014

Dear mp_voyager,


Thank you for your nice review of Viceroy New York.

We are delighted that you enjoyed your stay with us and that you enjoyed the spectacular views of Central Park from The Roof. I also note your satisfaction with our beautiful bathrooms and the complimentary Illy Coffee in your room.

I also see that you enjoyed Kingside for Breakfast where you were able to look out at the activity on one of the great streets of Manhattan - 57th Street .

We look forward to welcoming you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Central Park New York

Address: 120 W 57th Street, New York City, NY 10019-3320
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #198 of 468 Hotels in New York City
Price Range: $296 - $775 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Central Park New York 5*
Number of rooms: 240
Official Description (provided by the hotel):
Breaking the mold of midtown properties, Viceroy New York has the feel of a downtown hotel with the sophistication of its uptown counterparts. The striking double-height lobby, glamorous public spaces and guest room accommodations will feature a transformative décor that incorporates the city’s lifeblood through the strong, timeless, tailored style. Boasting 240 luxury guestrooms, many of which will have inspirational views of Central Park, the hotel's signature bespoke design details include elegant black muntined windows and original brass and aluminum light fixtures.Viceroy New York occupies one of the most energetic locations in Manhattan; the fusion of business and leisure on West 57th Street between 6th and 7th Avenues. The Roman and Williams designed façade of the hotel stands apart from its traditional neighbors with a distinctive appearance that creatively blends classic modern elements with bold, traditional rhythms in a disciplined grid of black brick and steel.Viceroy New York’s unparalleled amenities and culinary program will pulsate throughout the 29 stories, featuring The Roof, a paramount rooftop lounge in addition to Kingside, a signature restaurant located off the lobby and fronting 57th Street. Helmed by celebrity chef Marc Murphy, Kingside features a small plates menu of New American cuisine and sets the standard for quality dining and exceptional service in a buzzing, vibrant atmosphere. ... more   less 
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