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“Upscale and hip”

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Viceroy Central Park New York
Ranked #214 of 469 Hotels in New York City
Certificate of Excellence
Reviewed April 1, 2014 via mobile

This hotel has a good feel and vibe to it. Perhaps most importantly, the staff is exceptional. From the people at the front door, to reception, to cleaning staff, etc., everyone was helpful and focused on service. That's so important to the experience. As in any NYC hotel, the rooms are small. Be prepared for that. Storage is tight. The rooms are efficient, clean and comfortable. Noise was not an issue with us. We would definitely stay at the Viceroy again.

Stayed: March 2014
Thank Kenneth K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded April 7, 2014

Dear Kenneth K.

Thank you for your very nice review of Viceroy New York .

I am was very pleased to read that our people made such a positive impression on you and I will be sure to pass your comments on to them.

I am delighted to hear that you will return in the future and we look forward to welcoming you back.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,113 - 1,119 of 1,396 reviews

Reviewed March 30, 2014

Just spent three nights at the Viceroy New York, room 2002 a connecting standard room. I cancelled my reservation at the London, to try this new hotel

On the plus side:
Great front desk and bell staff, always friendly and genuine
Fantastic location
Great Roof bar with spectacular views

Needs improvement:
I had a connecting room that seemed to have zero sound insulation. I could hear conversations and the TV from the next room at all hours.
One day my room was never cleaned despite having asked a housekeeper, and being visited by a housekeeping supervisor and requesting service
The room was rather dark and has minimal closet space - think a bedside full length locker.

Overall, the great location meant a lot. The hotel could be better and I assume it's still going through some opening pains

  • Stayed: March 2014, traveled on business
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1  Thank avalon1025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded April 7, 2014

Dear Avalon1025,

Thank you for taking the time to review your stay at Viceroy New York.

We were pleased that you liked so many elements of the property like the Roof and our people.

I was disappointed to read your comments about housekeeping service and rest assured that we have fully investigated your complaint to avoid a recurrence.

We do hope that you will consider Viceroy New York on a future visit to the City.

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Reviewed March 30, 2014

I have stayed at many 5 star hotels but the Viceroy puts them to shame. The staff knew our names and were professional, friendly and very cordial. The restaurant Kingside, and Elfin, the beverage manager made our dining experience a perfect evening by helping us pick the most outstanding dishes from the snails to the poussin. We finished off the night at the fun rooftop bar. We will be back very soon!

Room Tip: When traveling in NY, the higher the room, the less street noise.
See more room tips
  • Stayed: March 2014, traveled as a couple
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1  Thank Joe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded April 7, 2014

Dear Joe S,

We were delighted to read your review of Viceroy New York.

I will certainly pass your compliments on to the many team members that assisted in the enjoyment of your stay.

I am pleased that you got the opportunity to try out our new Roof Bar which offers great cocktails and views of the Park from the 29th floor.

We look forward to welcoming you back.

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Reviewed March 28, 2014

Spent four days there on business recently. Great service from concierge staff who returned a lost suit and stunning penthouse bar which had just opened.

Ideal location two blocks from Central Park and bar/restaurant does a good breakfast.

Will definitely be back.

  • Stayed: March 2014
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Thank pabl0vski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded April 7, 2014

Dear PVMG1

Thank you for your kind review ..

I was delighted that you enjoyed your stay and that you have been reunited with your suit.

We look forward to welcoming back in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 28, 2014

We stayed a couple of nights in this pretty new hotel. We really liked the nice room decor by the trendy interior designers Roman and Williams as well as the fantastic views from a high floor room with central park views. A big bonus in the mornings was the Illy coffee machine in the room (our favourite coffee brand at home). The lobby was also beautifully decorated and the concierge team very charming and helpful. The rooms are not very big for the price you pay but the location near Central Park and the interior design make up for it. We would return again to the Viceroy.

  • Stayed: January 2014, traveled as a couple
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Thank RROesch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded April 7, 2014

Dear RROesch,

Thank you for your nice review of your stay at Viceroy New York .

I am pleased that you enjoyed the design of our rooms and our fantastic location in Midtown.

You also mention our Illy coffee machines which deliver a quality cup of coffee in the comfort of your room. We also offer complimentary Wi-Fi and Beats by Dr Dre speaker where you can listen to your personal music selection using Bluetooth from your phone.

We are pleased that you want to return and we look forward to welcoming you back in the future.

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Reviewed March 27, 2014

We recently returned from a 5 day stay at the Viceroy. This was our first trip to New York which I had organised as a surprise for my Fiancés 40th birthday. After a lot of searching on the internet I decided on the Viceroy and I was not disappointed. I contacted the hotel prior to our stay to inform them of the occasion, the hotel manager responded rapidly to advise that they will try to make our stay special, which they did. The day before we arrived, the hotel e-mailed me to ask if we needed an early check in. On our arrival we found we had been given an upgraded room and there was a lovely hand written note from the manager in our room welcoming us to the hotel with a bottle of champagne and chocolate covered strawberries. As you can imagine we were overwhelmed. The Hotel staff were outstanding during the whole of our stay, always friendly and happy to help us giving advice on directions, restaurants etc. The room was slightly small but from what I have read this is common in NYC however it had everything we needed to make our stay comfortable. The hotel is in a great location for all tourist attractions. All in all, I cannot recommend this hotel highly enough. I have stayed in lots of hotels but none have matched up to the quality of the service at the Viceroy. I only wish we received this level of service in the UK!! We absolutely loved NYC and will definitely go back and of course stay at the Viceroy. Thank you to all at the Viceroy, you certainly made our trip one to remember.

  • Stayed: March 2014, traveled as a couple
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Thank Beanie28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded March 28, 2014

Der Beanie28,

Thank you for your very nice review about your recent stay at Viceroy New York.

We were pleased to read that you had such a great time and I was happy to assist in ensuring that your celebrations were memorable for you both.

I am pleased that you were happy with your choice of Hotel and

Our location
Our People
Our Rooms

We do hope that we can welcome you back to Viceroy New York for another celebration.

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Reviewed March 24, 2014 via mobile

Hotel design very cool and contemporary, room is small but equipped with everything you need: confortable bed, small fridge, safe, nice screen TV, free wifi, Illy coffee.
Nice bathroom amenities.
Near the hotel: Central Park, MoMa, Rockefeller, St. Patrick's Churh, Times Square and Metropolitam Museum, you can walk to any of those. Besides the attractions you have pizza, Nobu japonese restaurant, deli, TJMaxx, CVS and many shops!
Very nice choice for NY.

  • Stayed: March 2014
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1  Thank MelissaCOliveira
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GDenneny, General Manager at Viceroy Central Park New York, responded to this reviewResponded March 28, 2014

Dear MelissaCOliveira,

Thank you for your very nice review of our Hotel, Viceroy New York.

I am pleased that you were happy with your choice of Hotel in NYC and that you have shared your positive experience with other travelers looking for a "cool and contemporary" hotel in Midtown Manhattan.

We do hope that we can welcome you back in the future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viceroy Central Park New York

Address: 120 W 57th Street, New York City, NY 10019-3320
Phone Number:
Location: United States > New York > New York City > Midtown
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #214 of 469 Hotels in New York City
Price Range: $261 - $724 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy Central Park New York 5*
Number of rooms: 240
Official Description (provided by the hotel):
Breaking the mold of midtown properties, Viceroy New York has the feel of a downtown hotel with the sophistication of its uptown counterparts. The striking double-height lobby, glamorous public spaces and guest room accommodations feature a transformative decor that incorporates the city’s lifeblood through the strong, timeless, tailored style. Boasting 240 luxury guestrooms with inspirational views of Central Park, the hotel occupies one of the most energetic locations in Manhattan; the fusion of business and leisure on West 57th Street between 6th and 7th Avenues. The Roof, a paramount rooftop lounge offers stunning skyline views, and Kingside by Gerber group, a signature restaurant located off the lobby and fronting 57th Street, features New American cuisine and sets the standard for quality dining and exceptional service in a buzzing, vibrant atmosphere. Visit our website to learn about our special offers, Viceroy DISCOVERY – our loyalty program. ... more   less 
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