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Courtyard New York Manhattan/Herald Square
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Reviews (836)
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All reviewspenn stationthe empire state buildingrooftop barcourtyard marriottgreat locationnew yorkstreet noisehotel entrancelobby levelthe ground floorcorner roomdefinitely stay here againcar servicecity viewgood sizebryant parkmin walk
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Reviewed July 22, 2014

We come to NYC every year, always staying in a different hotel, looking for "the one". Guess what?? We found it.
The Heralds Square Marriott is the perfect hotel in the perfect location. I am traveling with my 12 year old son, and I picked this hotel based on the Marriott name and the location to the subway entrance. We bought 7 day subway passes, but we haven't used them once. We have easily walked to everything. I feel safe walking to and from the hotel at night.
Macys's is right across the street and the view of the Empire State Building at night from our room is magical.
The Marriott staff have been awesome. I will miss Jessie the night security guard, he is always smiling, gives great directions and seems like such a nice guy. Jose was great also. Our check in clerk Melisa (sorry if I spelled your name wrong), was superb!! I used the computers in the lobby once, and while there since I knew I would be leaving a review I paid attention to the 2 gentleman working the desk Monday. They were curteous and professional to the guests checking in.
Our room was always clean, and the housekeeping staff was wonderful.
We leave in the morning.....and neither of us want to go.

Room Tip: My 12 year old son and I shared a king room with a sofa bed. (Room 909) We enjoyed the 2 windows and felt like we had plenty of room. The halls were quiet at night.
  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank JimsTrophyWife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas71, Operations Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded July 23, 2014

Dear JimsTrophyWife,

Thank you for choosing the Courtyard Herald Square. I am so delighted to hear that you and your son enjoyed your stay. Your accolades will be shared with the team, especially Jesse, Jose, and Melisa. We are very excited to be "the one" and can't wait to have you back again. Thank you for the review and we wish you safe travels back home.

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Reviewed July 22, 2014

Location in very congested part of the city but very central and convenient; subway stop right there. All the staff very nice; had a particularly nice experience w/ Michael the doorman (helped me w/ directions, grabbing a taxi and retrieving luggage). Rooms clean, beds comfy and amazingly quiet. Breakfast varies on what you order, is in comfortable dining area. I loved the coffee and oatmeal. Bathroom small but well stocked and good water pressure. Wish there had been an outlet next to bed to charge cell phone.

  • Stayed: July 2014, traveled with friends
    • Sleep Quality
    • Rooms
    • Service
Thank stuffedcabbage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas71, Operations Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded July 23, 2014

Dear stuffedcabbage,

Thank you for choosing the Courtyard Herald Square. I am glad to hear that you enjoyed your stay, especially with the help of Michael. All of your feedback is much appreciated and will be shared with the team. We look forward to having you back whenever you are in New York. Thank you for the review.

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Reviewed July 21, 2014 via mobile

Our stay in this hotel was fantastic. When we first arrived we were greeted by Michael the doorman. He was very friendly and helpful. He was essentially the hotel's concierge. He oriented us to the hotel. The lobby for check-in is actually on the second floor. The rooms appear new and decorated in a contemporary fashion. There is a safe box and a refrigerator in the room. We were on the 11th floor. We still could hear sirens but essentially no street noise. There is a 24 hour snack vendor in the lobby. One can access the rooftop bar through the Monarch Bar. The view from there was decent but not spectacular. This hotel is a short block walk to the Empire State building and only a few blocks away from Times Square. Buy a subway ticket. It's the cheapest way to get around Manhattan. Michael, our doorman, arranged for a car service to LaGuardia for our departure. It was a standard $49 fee. The Lincoln town car was there on time and made our trip to the airport very easy. We thoroughly enjoyed our stay and will definitely return to this hotel next time.

Stayed: July 2014
2  Thank Anthony T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas71, Operations Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded July 23, 2014

Dear Anthony T,

Thank you for choosing the Courtyard Herald Square. I am happy to hear that you enjoyed your stay, especially with the help of Michael. We are proud to have him on the team and look forward to having you whenever you return to New York. Thank you for the review.

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Reviewed July 20, 2014

Really nice hotel, we were upgraded and we were surprised how big and modern the room was. We also found that the location of the hotel was really good. You could walk to everything and didn't have to worry about transport. Plenty of restaurants near the hotel and also good shopping. Coming from another country we felt safe at the hotel with excellent doormen. It was good on the last day when we checked out and could leave our bags in storage and still go shopping for the rest of the day.

  • Stayed: May 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
Thank marianellwood
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas71, Operations Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded July 23, 2014

Dear marianellwood,

Thank you for choosing the Courtyard Herald Square. I am very happy to hear that you enjoyed your stay and our convenient location. We look forward to having you back whenever you are in New York. Thank you for the review.

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Reviewed July 18, 2014 via mobile

Michael the doorman is the world's best! Great location, service, etc. Rooms are also very pretty with good views.

We also appreciated the friendliness of the maintenance staff. Rooftop bar is cool bonus!

We also like the cafe Martinique around the corner on 33rd. Great brunch! Hotel has easy access to many similarly situated restaurants like petit poulet

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank Andrew R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nicholas71, Operations Manager at Courtyard New York Manhattan/Herald Square, responded to this reviewResponded July 20, 2014

Dear Andrew R,

Thank you for choosing the Courtyard Herald Square. I am delighted to hear that you enjoyed your stay, especially with the help of Michael. We look forward to having you back whenever you are in New York. Thank you for the review!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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