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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #151 of 467 Hotels in New York City
Certificate of Excellence
Yakima, Washington
Level 4 Contributor
48 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“A trip to the city”
Reviewed July 13, 2014

I took my 14 year old daughter and a friend to New York for a birthday treat.
Our goal was to see a couple shows, shop and see as much of this amazing city as possible.
This hotel had the most amazing customer service I have experienced in a very long time.
Every employee we came into contact with was: helpful, polite, professional. Coming from a rural city in Washington State, New York can be overwhelming. Never once did I feel like it was annoying to these employees to deal with all our questions.
The rooms were clean, the breakfast had many choices, the location was good too. We did end up taking a cab to the shows because the walk was a bit lengthily in heels but in comfortable shoes- no problem!

Room Tip: Any room would be fine.
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  • Stayed July 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank tdlust
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 15, 2014
Hi TDlust,

Thank you for staying with us for your New York City trip. Everything we do is aimed at improving our hotel for our current and future guests. I would like to thank you for taking the time to provide your feedback on your stay with us. Our staff service is definitely one of our strong points, we understand the importance of providing great customer service with all of the options that you have for hotels in the city. I will be sure to share your feedback with our team, they will be happy to hear you enjoyed your time with us. Thanks again, and we hope to see you for your next trip.

Sincerely,
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966 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (211)
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English first
Kennesaw, Georgia
Level 5 Contributor
44 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed July 10, 2014

We just went to New york for the fourth of july weekend
and we stayed at this hotel.
We loved it.
The room was really nice and it was in a great location.
It was in Walking distance to everything Times Sqaure, Empire State Building
and alot of shopping. This hotel do have free breakfast.
They offer alot of diffrent things to eat.
There were so many people there the whole weekend.
We had to stand in long lines to get some breakfast.
But it was well worth it; it was really good.
I say if you are trying to find somewhere to stay
in New york that is a great price and close to
everything stay here.

Room Tip: They have free WIFI and Free Breakfast. And it is Close to Everything!
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  • Stayed July 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AKiyia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 15, 2014
Hi AKiyia,

Thank you for th 5-star rating! I am glad that you enjoyed your holiday weekend at our hotel. As you mentioned the weekends, especially for holidays can be very busy. We always recommend coming down earlier in the breakfast service time in order to beat the crowds. We greatly appreciate your kind words and recommendation to stay at our hotel. I hope you will join us again for your next trip to the Big Apple.

Safe Travels,
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Newton
Level 3 Contributor
20 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 10, 2014

Stayed here four days on business. The property is clean,comfortable and well maintained. Staff were very friendly.The breakfast is a busy time but Crystal, Jeff and Michelle met the crush with smiles and efficiency. There is a CVS and Walgreen's nearby which I found to be much cheaper than other options for misc shopping needs, I'll stay here next trip to NYC.

Room Tip: Higher floor rooms get you further from street noise
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  • Stayed July 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IowaStateFan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 15, 2014
Hello IowaStateFan,

Thank you for your great review on your stay with us. I am delighted to hear that you enjoyed our hotel, and especially wanted to recognize our breakfast staff. I have informed the team of your feedback, and they were very excited to be ackowledged for their efforts. Thank you again for your time, and we cannot wait to have you stay with us again for your next trip.

Sincerey,
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Newcastle, Australia
Level 4 Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed July 8, 2014

We loved this hotel. It is in a great area and close to everything. The hotel rooms are lovely... new, very clean and good size. So nice to have a large shower that is not over a bath. The breakfast is very impressive with a wide range to choose from and is replenished often. The staff were friendly & helpful. We were on the 3rd floor and didn't find traffic noise a problem. The laundry was great to have, as well.

  • Stayed June 2014, traveled with friends
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank jenb56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 12, 2014
Good Afternoon Jenb,

We are delighted that you loved our hotel! It seems like all of the amenities of the room and hotel were fitting for your travel needs. As you mentioned we are lucky that we do not receive any noise from the street in front of our building. (Not what you would expect in NYC). Our staff works very hard to please our guests, I will be sure to inform them that you found them friendly and helpful. I hope you stay with us on your next trip to NYC. We look forward to serving you again.

Thank Again,
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Gastonia, North Carolina
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 8, 2014 via mobile

This was our first time in NYC and we were absolutely pleased with this hotel! It was in a great location, convenient for walking to Times Square, Grand Central Station, Broadway theaters, and the Empire State Building (and if you're lucky you can get a room with the perfect view of it!!) We were upgraded to a room with a view and it was beautiful! Rooms are a bit small, but I'm sure that's standard for NYC. My only complaint would be the breakfast - it was good and much better than typical continental, but they served basically the same thing everyday so it was kind of boring after 4 days. I would have liked a little more variety, but service was great and food
was plentiful. Overall friendly staff and would definitely recommend this hotel!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melanie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 12, 2014
This was our first time in NYC and we were absolutely pleased with this hotel! It was in a great location, convenient for walking to Times Square, Grand Central Station, Broadway theaters, and the Empire State Building (and if you're lucky you can get a room with the perfect view of it!!) We were upgraded to a room with a view and it was beautiful! Rooms are a bit small, but I'm sure that's standard for NYC. My only complaint would be the breakfast - it was good and much better than typical continental, but they served basically the same thing everyday so it was kind of boring after 4 days. I would have liked a little more variety, but service was great and food
was plentiful. Overall friendly staff and would definitely recommend this hotel!

Hi Melanie,

Thank you for your review on your recent stay at our hotel. I hope that you enjoyed New York City, espcecially since it was your first time. That is great that you were moved to a room with a view of the empire state building to get the true New York Experience. I'm glad to hear that you found that our staff was very helpful, and attentive to your needs. We try to maximize our options for breakfast by having bagels, croissants, muffins, yogurt, hot and cold cereal, eggs, breakfast sausage, bananas,apples, oranges, coffee, and assorted teas. Is there any specific items besides those that would make our breakfast better for your stay? Thank you for your feedback, and we hope to have you stay with us for your next trip to NYC.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 7, 2014

We stayed a total of 8 nights at the Springhill Suites NY Midtown in July 2014.The staff was exceptional with a focus on customer service & quality. The room was comfortable and always kept clean by the diligent cleaning staff. The morning breakfast was a plus--Crystal, Jeff and Lisa were always positive, energetic, and attentive to detail. Crystal brought crayons and coloring sheets for our 3 year old. They made us feel at home in the bustling city. In addition, the front door associates were friendly & responsive to our questions. The hotel had security & an on site facility engineer 24-hours a day (in the event something was needed by a guest). Please note that the facility engineer interacted with us and shared bits about his family. Overall, we had an excellent experience at the hotel & highly recommend it to others.

Room Tip: Our room on the 2nd floor had a nice view of the Empire State Building.
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  • Stayed July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Norma M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 12, 2014
We stayed a total of 8 nights at the Springhill Suites NY Midtown in July 2014.The staff was exceptional with a focus on customer service & quality. The room was comfortable and always kept clean by the diligent cleaning staff. The morning breakfast was a plus--Crystal, Jeff and Lisa were always positive, energetic, and attentive to detail. Crystal brought crayons and coloring sheets for our 3 year old. They made us feel at home in the bustling city. In addition, the front door associates were friendly & responsive to our questions. The hotel had security & an on site facility engineer 24-hours a day (in the event something was needed by a guest). Please note that the facility engineer interacted with us and shared bits about his family. Overall, we had an excellent experience at the hotel & highly recommend it to others.

Hello Norma,

Thank you for your great review on your stay with us. I am delighted to hear that you enjoyed your time with us. I have shared your review with our F/B team and they were excited to know that you appreciated their service. Crystal remembered you specifically as soon as she read your review. We understand that it is the little things that can set us apart from the many other hotels here in New York. We appreciate your great rating and feedback again, and hope that you will stay with us again for your next trip.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bridgewater, New Jersey
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed July 5, 2014

Found this to be a reasonably-priced, clean and attractively decorated place to book for a night in the city. Very friendly staff, fairly tasty breakfast included in price. Put us in the heart of the city! Appreciated the upgrade to city-view room. Thanks!

Room Tip: Might like to ask for an upgrade to "city-view" room...and greet the Empire State Building...
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  • Stayed July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Karen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, July 10, 2014
Hello Karen,

Thank you for the great review and the 5-star rating! We appreaciate you choosing our hotel for your trip to New York. I am happy to hear that you enjoyed the facilities, location, and view that you had from your room. Thanks again, and we hope you will join us again for your next trip to the city.

Safe Travels,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Property: SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Address: 25 W 37th St, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #151 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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