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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
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Reviews (1,075)
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All reviewsthe empire state buildingbryant parkgreat locationthe breakfast areatimes squarenew yorkbagelsmicrowave and fridgefree breakfastherald squarewould stay here againbreakfast staffpenn stationfrosted glassbathroom doorfront desk stafffew blocks
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Reviewed July 2, 2014

A relatively new hotel approx. 12 months old.
Very clean, modern, colourful with free Wi-Fi.
Rooms not huge but did manage to find homes for suitcases and other travel paraphernalia.
Bathroom was a good size. Toilet in bathroom, so if you want privacy only one person at a time. Can't have someone in the shower and on the toilet at the same time.
Big advantage is that the room has a fridge, coffee/tea making facilities and a microwave. Used the m/wave a few times after buying food from delicatessen across the road that needed re-heating.
Bed very comfortable. Sheets and quilt reasonably good quality.
Wardrobe is small. Didn't bother unpacking. Used it as storage for small bags and items bought when shopping.
Breakfast is included. More than enough choice on offer. Originally had the impression that it would be cereal and coffee only. Can't imagine anyone not being happy or being unable to find something to eat. Items included: cereal x 3, porridge, many types of bread and bagels, eggs (usually scrambled) + one other different hot accompaniment each morning (bacon, baked beans, mushrooms, tomatoes, et al), juice, hot drinks, muffins, yoghurt, fresh fruit, nuts, dried fruit, jams, honey. maple syrup. More than enough to start the day. Papers were also usually scattered about. Only complaint is the design of the area. Quite cramped if there were lots of people at same time. Needs a re-think. Or "traffic directions". If everyone moved in the same direction the flow would be much better. But with people moving from the toaster back to the hot food or to get a drink while waiting for toast = chaos!
Staff were very friendly and helpful. Great if this is a first visit to the city.
Location was perfect. Another hotel (starts with B) near Central Park was recommended by a few people. Popular with Aussies (and kids). So glad it wasn't chosen. In the middle of nowhere. Or at least nowhere we wanted to be. Too far from anything/everything, unless you have children and intend taking them to Central Park every day.
In a big city, you have to walk or at least take some form of transport. This is inevitable BUT you don't want to 'waste' time. Unless you are a millionaire, we are all on a limited budget and therefore a limited amount of time. You are attempting to cram as much as possible into the days you have. This hotel was fairly central to what we wanted to do and where we wanted to go.
A couple of restaurants in the street. An absolutely wonderful delicatessen across from hotel. Open quite late. Fabulous range of hot food, salads, sandwiches, drinks, alcohol, snacks, etc. At both ends of the street were souvenir shops. At end of street around corner there many different types of restaurants. Macy's was approx. 2 blocks away. JC Penney on the next block up. Empire State Building 2 parallel streets from hotel. (Had the most fabulous view of the ESB from hotel room. Bonus!) There was so much in the area to see and do. Very convenient.
On either side of hotel, were 2 other hotels. Priced them - dearer with no breakfast.
Absolutely recommend this hotel to anyone travelling to NYC for the first time. Loved it.

Room Tip: 1. Be at breakfast as soon as it opens - 6.30am - to avoid the rush. 2. Ask for a high street view room - spectacular. 3. Research your hotel location as it is a very big city.
  • Stayed: May 2014, traveled as a couple
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5  Thank Nathalie E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 8, 2014

Hello N L E,

Thank you for providing a very thorough review of your recent stay at our property. I appreciate you taking the time to cover all areas of the hotel, and highlight the areas in which you liked, as well as some suggestions for improvement. I am delighted to hear that you felt that the room, bathroom, fridge, microwave, and bed were all very fitting for your travels needs. As you mentioned breakfast can get crowded during the last 45 minutes so it is a great idea to come down early to beat the rush. Our staff takes great effort and pride in making our guest’s stays enjoyable, so I am glad that you found them to be of assistance. I hope that you will join us again for your next trip to New York.

Safe Travels,

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Reviewed July 1, 2014

We spent 7 nights here in June.
Stayed in a 2 double beds suite with our son and daughter( 20/23). Had a excellent view of the Empire State Building. The hotel has 19 floors, with only 10 rooms on each floor, so didnt feel massive, which was a plus forbus.
It did the job for us, being so central to everything, reasonable priced for the area and with breakfast included.
Just 5 minutes walk from the subway and from Macys.
Brilliant location for a first visit to New York.

Room Tip: Ask for a room facing the front if the building and the Empire State building
  • Stayed: June 2014, traveled with family
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2  Thank HWW63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 4, 2014

Hello HWW,

Thank you for your review. I'm glad that you found our hotel fitting for your family trip to New York City. The view from our rooms with two queen beds is a great one, especially at night when the Empire State Building is lit up! I hope that for your next family trip you will consider our hotel again. Safe travels, and thank you again for your time and review.

Sincerely,

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Reviewed July 1, 2014

Will return to this hotel when in NYC new and pleasant service managed by Marriott corp and it shows only negative is room trying to be a suite has to much furniture to move around in for 2 guests very nice free breakfast liked the shower

Stayed: June 2014, traveled as a couple
Thank VistaHost
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 4, 2014

Hello Vista,

Thank you for staying with us for your trip to New York. We appreaciate you taking the time to post a review on your experience, and we will use your feedback to improve our hotel. I am happy to hear that you enjoyed our complimentary breakfast, staff, and shower. As with many NYC hotels we try to maximize the compact space that we have in our rooms. I hope you will join us again for your next NYC trip.

Safe Travels,

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Reviewed June 24, 2014

I stayed here with my daughter for three nights from boxing day. The complex was inviting and modern and well located. We walked everywhere!
Our room wasn't large but compared to some places we stayed at on our travels it wasn't the smallest and it was comfortable and bright. The bathroom was compact but again it was all we needed.
Breakfast was busy, if you get there at peak time it can be a juggling act to get a seat, but everyone was great and i found myself chatting to other guests and learning from more about NY. I did take a tray up to our room for my daughter (she liked a slow start to the day) which worked out fine.
I had some problems with the heating coming on and making a noise, it was checked out but they weren't sure what was causing it, it wasn't a big deal overall.

There is a great restaurant across the street for a nice meal (more upmarket).

I would return, it was good clean accommodation, a good location at a good cost with very friendly helpful staff.

  • Stayed: December 2013, traveled with family
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1  Thank HomebaseTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Hello HomebaseTauras

Thank you for the great comments on our staff service. The team was really excited to hear you enjoyed it. Our locations is perfect being so close to Times Square, Macy's and Fifth Avenue. Location is one of our top comments form our guests in addition to Service. I appreciate your understanding about the heat in the room. With summer here the system was switched over. We shared that with the team to enusre it wont happen again.

Thank you again and we hope to see you on your next trip back to New York

Cheers.

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Reviewed June 22, 2014

from the moment we checked in until the time we left, the staff was great. very friendly, very customer service oriented. the only things I would improve would be the breakfast buffet layout- too congested, with a lot of issues in guest flow through the area. hint- of you want something toasted, start at that station first as the toasters take forever-you can easily pop in your bagel or muffin and then fill the rest of your plate and get a coffee and be back before the toaster pops. we also had a hiccup with them with their placing more than one charge hold for the same amount on my card. needed to call them to have them remove the second hold amount. But again, great location and great staff!!!

  • Stayed: June 2014, traveled with family
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1  Thank threereheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Dear Threereheads

Great Service is definitely what we provide and I am glad to hear that the staff worked hard to take care of your charge situtation. Our complimentary breakfast buffet is great and enjoyed by many so it can get busy in the morning, and I appreciate the tip.

We hope to see you again soon.

All the best

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