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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #132 of 473 Hotels in New York City
Certificate of Excellence
Reviewed June 24, 2014

I stayed here with my daughter for three nights from boxing day. The complex was inviting and modern and well located. We walked everywhere!
Our room wasn't large but compared to some places we stayed at on our travels it wasn't the smallest and it was comfortable and bright. The bathroom was compact but again it was all we needed.
Breakfast was busy, if you get there at peak time it can be a juggling act to get a seat, but everyone was great and i found myself chatting to other guests and learning from more about NY. I did take a tray up to our room for my daughter (she liked a slow start to the day) which worked out fine.
I had some problems with the heating coming on and making a noise, it was checked out but they weren't sure what was causing it, it wasn't a big deal overall.

There is a great restaurant across the street for a nice meal (more upmarket).

I would return, it was good clean accommodation, a good location at a good cost with very friendly helpful staff.

  • Stayed: December 2013, traveled with family
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1  Thank HomebaseTauranga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Hello HomebaseTauras

Thank you for the great comments on our staff service. The team was really excited to hear you enjoyed it. Our locations is perfect being so close to Times Square, Macy's and Fifth Avenue. Location is one of our top comments form our guests in addition to Service. I appreciate your understanding about the heat in the room. With summer here the system was switched over. We shared that with the team to enusre it wont happen again.

Thank you again and we hope to see you on your next trip back to New York

Cheers.

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538 - 544 of 1,040 reviews

Reviewed June 22, 2014

from the moment we checked in until the time we left, the staff was great. very friendly, very customer service oriented. the only things I would improve would be the breakfast buffet layout- too congested, with a lot of issues in guest flow through the area. hint- of you want something toasted, start at that station first as the toasters take forever-you can easily pop in your bagel or muffin and then fill the rest of your plate and get a coffee and be back before the toaster pops. we also had a hiccup with them with their placing more than one charge hold for the same amount on my card. needed to call them to have them remove the second hold amount. But again, great location and great staff!!!

  • Stayed: June 2014, traveled with family
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1  Thank threereheads
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Dear Threereheads

Great Service is definitely what we provide and I am glad to hear that the staff worked hard to take care of your charge situtation. Our complimentary breakfast buffet is great and enjoyed by many so it can get busy in the morning, and I appreciate the tip.

We hope to see you again soon.

All the best

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Reviewed June 22, 2014

We stayed here in February when we came over for a short visit for my daughters 16th birthday. The hotel was perfectly located to be able to walk to times square or in the other direction some great fashion shopping. Myself, y partner and my daughter all stayed in one room with 2 queen beds and found it to be perfectly big enough for the 3 of us. We had a fantastic view of the Empire State, which I had asked for when booking to make it even more special for my daughter. The hotel obviously listen to what the customer wants and try to accomodate because this is exactly what we got :) I had read reviews about noisy lift shafts however we were right next to the lift and in fact the lift shaft was right next to our bed but there was no noise that we ever heard? We didnt realise how good the breakfast was and didnt take advantage till the last few days but it was nice to have juice and cereals and I especially appreciated the skimmed milk as you hardly get this in England and it was lovely to be able to take advantage of the different types of milk and actually be able to have cereal and a cup of tea! Overall I would recommend this hotel 100% room was lovely, clean and nicely decorated, hotel was quiet, staff were friendly, free breakfast was good and location was fab!! well donne :)

  • Stayed: February 2014, traveled with family
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2  Thank RockChick281075
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Good Morning RockChick281075

It was great to hear that we not only met but exceeded your expectations for your daughters birthday. The staff really goes out of their way to make all of our guest feel special. Our rooms on the front of our hotel have amazing views of the Empire State Building which is just 3 blocks away. We get many great comments about our rooms with two beds, as they are both Queen SIze. this gives a great amount of space when traveling with more than two people. I am happy to hear you were able to partake in our complimentary breakfast the last days of your stay. It is a great fresh mix of cold and hot items, and we tailor it to meet the needs of our guests.

We look forward t your return next year nad Happy Birthday again to your daughter!

Regards

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Reviewed June 21, 2014 via mobile

We always stay at Marriott properties and decided to give this hotel a shot as we love the Bryant Park area and the price was reasonable. The hotel has a modern feel and styling. The rooms are a tad small and if you get a backside room there is no view to speak of, but the layout of the room and comfortable beds more than make up for any downsides. We had an unexpected issue when my wife broke out with a major poison outbreak and the front desk staff was very accommodating in moving us to a room with a pull out bed so she could sleep comfortable and not jeopardize spreading it to me or our child. These little things are what separates a good hotel from an excellent hotel. We would definitely recommend this hotel to our friends and family and will stay here on future NYC trips.

  • Stayed: June 2014
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1  Thank dme44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 26, 2014

Dear dme44

I agree with you about our location. Being so close to everything Midtwon has to offfer including Bryant Park is someting our gouests enjoy. I am so sorry to hear about the poisin ivy, but glad to hear the staff was very accomodating for you. We have a great staff here that truly believes in great service.

We look forward to your return trip.

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Reviewed June 19, 2014

Very good located, outstanding helpful and friendly staff, absolutely clean, good breakfast selection (variation would be nice, as said there is what you need).
The only bitter pill was the climate in the lobby - pretty cold.

  • Stayed: June 2014, traveled with family
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Thank AlexFreiburg2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 24, 2014

Hello Alex,

Thank you for your review on your stay with us. I am delighted to hear that you felt our staff did a great job of accommodating all of your travel needs. I will be sure to share your feedback with them. Thank you as well for providing us with the information that the lobby was very cold during breakfast, we will definitely look into this and adjust so that everyone can be comfortable while enjoying their complimentary meal. Thank again for choosing us, and we hope to see you next time.

Sincerely,

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Reviewed June 17, 2014

Nice hotel. Free breakfast in am to take advantage of.....,offer cereal, oatmeal, eggs, yogurts, juice, and coffee. If you want a piece of fruit, take it when you see it..,,,it goes fast, apples, bananas and oranges. Rooms are nice size for New York standards. Rooms are quiet. We had no view out our window, but no big deal. Front desk seemed nice, really never used them for anything except checking in and out. Good hot water for showers. Towels not too plush. No bathrobes in rooms. Fairly new clean hotel. Elevator could be a little slow in morning during busy time. Good location for midtown attractions.

  • Stayed: June 2014
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Thank Gracie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 19, 2014

Hi Gracie!

Thank you for taking the time to review your recent stay with us. You wrote a great review that highlights a lot of the great things our hotel has to offer. From breakfast to cleanliness. You are correct the morning time can be very busy and crowded, we always recommend that our guest’s come down earlier rather than later to beat the late morening rush for breakfast and elevator use as well. I hope that you will consider us as a hotel of choice for your next trip to the big apple. Thank you again, and we look forward to serving you again in the future.

Sincerely,

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Reviewed June 17, 2014

Cannot fault the hotel at all. Staff very friendly and went out of their way to be helpful. We had a bit of a nightmare when we arrived to check in (faulty credit card but got sorted) the receptionist was very helpful and discrete about it. Hotel is very close to Empire State Building,Times square, Bryant Park and there is a deli across from the hotel if you wanted to bring a snack back.
The room we had was a King suite with view of Empire State building, quite spacious and very clean (but could do with a larger wardrobe for clothes to hang). Shower was large and always had good water pressure! Breakfast was plentiful and there was good selection of breads,bagels,muffins etc...and the breakfast staff very friendly and helpful. We had an excellent stay and would recommend this hotel without hesitation. :)

Room Tip: Room with a view a bonus, we were on the 16th floor.
See more room tips
  • Stayed: June 2014, traveled as a couple
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Thank Sarah73Ireland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded June 19, 2014

Hello Sarah,

Thank you for your great review on your recent stay with us. It’s great to hear that you found our staff to be very friendly and helpful. I’m glad that our front desk was able to handle your credit card issue when you checked-in. It sounds like you explored the area around us, and were able to find some great hot spots that were beneficial to your stay. I agree that we could use a larger wardrobe in our rooms. Unfortunately, as you probably noticed we tried to maximize the amount of space we have in our rooms by coming the wardrobe, desk, and closet together. I greatly appreciate your recommendation (especially with all of the hotel options in the city) and we hope that you will join us again on future trips.

Sincerely,

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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Address: 25 W 37th St, New York City, NY 10018-6224
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #132 of 473 Hotels in New York City
Price Range: $174 - $448 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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