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“Sad to give them two star but...”

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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #157 of 467 Hotels in New York City
Certificate of Excellence
Southington, Connecticut
Level Contributor
29 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Sad to give them two star but...”
Reviewed January 26, 2014

Booked after reading such great reviews for a two night birthday getaway but very sadly disappointed. Must start out by saying front desk service was top notch. VERY friendly, helpful and efficient. Helpful in selecting room to fit our requests and them switching rooms after realizing it had one chair instead of the full couch. GREAT service and friendly every time we came in or out.

First off, whoever took the pictures of the rooms should be given an award for photography. They are WAY smaller then the pictures / floor plan look. Now I understand most NYC hotel room ARE tight but these pictures just make it way different. VERY tight for two people to get around any part of the room let alone get ready to go out. Traveling along, would have been fine but...

Second problem was the heat. Again, I understand most NYC hotels can get hot in the winter but this was crazy. Room temp was 82 at 3 pm, set thermostat to 60 AND opened window (was 15 degrees outside) by 11pm it had cooled off to 77. Went down to front desk and they said (nicely) sorry, there is nothing we can do AC is off for the winter. Suggested turning off a/c and just leaving window open. Somehow, on 18th floor with window and shades open and frigid temps outside, not one bit of breeze came in. Its like a vacuum sucking air out. Was this way for entire stay. So, tried to sleep with window open which required shades to be open which led to crappy sleep due to lights from buildings right next to hotel. And I DO mean right next to. If you re below the 15th floor on the rear, right side you can probably read the lips of the people in the building behind you.

Breakfast was great for free but as others have said VERY crowded sitting area. rarely was a table to sit so expect to take food back to room.

WIFI was free and fast. No problems at all. Beds were incredibly comfortable.

Also, there was a very large bag of garbage from housekeeping that was left in the hallway for two days. And hallways looked like they hadn't been vacuumed in a few weeks. But room / shower / bathroom was very clean.

All in all I would try again in summer if traveling alone but NEVER with another person and NEVER in winter.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Tom L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 27, 2014
Dear Tom L

Thank you for taking the time to fill out a survey to let us know how your stay was. I apologize that you had a stay that did not meet your expecations. As you can see from several of our reviews we truly pride ourselves in our cleanliness and for one of our housekeeping staff to forget the trash bag at the end of the day is not a good thing, and I agree sets a bad perspective. We have shared that with our staff and have put plans in place to ensure it does not happen again. I am glad to hear that you felt our Desk Staff were freindly and helpful. They are a great team and enjoy going above and beyond to make your stay the best it can be. As you stated our complimentary breakfast is a great way to start the day, and can get busy during peak times as everyone wants to try it. We have checked the heaters on your floor and all are working. With all the cold weather we have been experiencing, a lot of the heaters were not shutting off and it may have hampered it. Regardless you should not have dealt with it and for that I am sorry.

Please let us know when you come back in the summer and we will be more than happy to ensure your stay will meet and exceed your expectations. Again, I appreciate you letting us know so we can improve, and I look forward to seeing you stay again in the summer.

All the best!
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (207)
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New York
Level Contributor
216 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
Reviewed January 20, 2014

My husband and I spent a weekend in NYC. We usually stay in the Upper East side, but wanted to explore a different neighborhood. Since we were going to see a show, we decided to stay in the theater district.

The Springhill will be our new go to hotel. The our room, a king was perfect for two people. It has a fridge, microwave, a small but ergonomic bathroom, great shower and water pressure, closet, safe, desk among other touches.

Free breakfast (eggs, oatmeal, cereal, yogurt, fresh fruit, assorted muffins, breads) is a nice way to start a day of sight seeing or business.

Valet parking is a wonderful plus in this location. Short walk to subway, polite and professional front desk staff, great location - twenty or so minute walk to Columbus Circle, Union Square, or quick subway ride to lower Manhattan.

Springhill Suites is my preferred hotel when traveling on business and glad I found one in NYC.

Room Tip: We were upgrades to a city view on a higher floor. Nice view of the Empire State Building.
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank Sallad13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 21, 2014
Hello Sallad13,

We appreciate the review you have posted for our hotel. I'm glad that you enjoyed your time at our hotel, as well as the new midtown location. I am pleased to hear that you found valet, breakfast, room amenities, and location fitting for you and your husbands needs. We hope to see you again, please feel free to reach out to the hotel prior to your next stay so that we can ensure that you next stay is as enjoyable as this one!

Sincerely
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Leawood, Kansas
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 19, 2014

Stayed four nights at this hotel and was pleasantly surprised! The hotel is fairly new, with a quiet room, comfortable beds and linens. the location was great,easy walk to subway, 5th Avenue and easy walk to Times Square.
The staff at the hotel were so helpful and nice! They answered any questions we had, helped us with reservations and choices.
The breakfast help was so sweet...Lisa was a doll. I saw her being so sweet to the clients, bringing them extra drinks etc. really nice, friendly staff.

Room Tip: I think most are the same. Not much of a view but we were not in the room much.
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  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Keekers456
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 21, 2014
Hi Keekers456,

Thank you for your feedback on your recent stay with us this January. I am happy that you found our breakfast a great perk for your stay. I have shared your feedback with Lisa and she was very pleased to hear that you appreciated her service when you were here. We understand that our service is something that can set us a part from all of the other New York City options. Thank you again for taking the time to write a review regarding your stay. I hope that we see you again for your next New York City trip!

Have a great day
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OHIO
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 18, 2014

Great Location, Great room, Great Breakfast, Great Staff!!! We arrived at 8AM, we were immediately issued a key and got into our room and dropped off our luggage. The front desk advised us that breakfast was served until 9 and we were welcome to enjoy breakfast. We had a wonderful breakfast and started our day of sightseeing before 9AM!!! Thank you Springhill Suites. We felt safe in the area of the hotel. No problem navigating.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank LUVDIAMONDS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 21, 2014
Hello LUVDIAMONDS,

Thank you for your great reviews. I'm happy to hear that you were able to check-in at 8am and get your vacations started off the right way! Thank you for taking the time to give us your feedback so that we can continue to keep our guests satisfied.

Have a great day,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wynne, Arkansas
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed January 15, 2014

The SpringHill Suites made our trip to NYC, my husband, 9 year old granddaughter(first trip) and I, absolutely perfectly wonderful!!! Our room was clean, neat, and went far above providing the extras(refrigerator, coffee maker, and wonderful view of the Empire State Building)!! The free breakfast was excellent! We were greeted each morning by sweet Crystal and Michelle who worked so hard to make it perfect!! I explained my food allergies to them, and they made sure
the foods that I needed were out when we walked in for breakfast!! We felt like we were leaving dear friends the day we departed!! The location is within walking distance from all of the places we visited. We loved our stay and look forward to returning in the near future!! Thank you!!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 16, 2014
Hi Louise,

Thank you for the kind words regarding our hotel. I am so happy to hear that you and your family had a great experience at our property. I recall when you were staying with us and our food and beverage team reached out to ensure that you had options for breakfast that would work with your allergies.

We always strive to ensure that our guest's receive great personalized service throughout all areas of the hotel, and I am glad that you found our hotel fitting for your travel needs. We look forward to seeing you and your family again in the future for your next New York City trip.

Thanks Again
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08088
Level Contributor
34 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed January 14, 2014

The SpringHill Suites at this location is quite clean, and the breakfast is phenomenal. The staff are quite friendly and accommodating. The rooms are typical New York rooms, being quite small, and having only one chair in the room. The bathroom doesn't provide a lot of privacy, so make sure you're comfortable with whom you are sharing the room. The hallways are very narrow, and if you are trying to get into your room at the same time someone across the hall is, you kind of have to wait your turn. Aside from that the beds were quite comfortable, the room was extremely clean, and it was almost impossible to hear road noise or noise from adjacent rooms. I think it's a great value for the price, the location is close to everything and I would definitely stay here again.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2techs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 15, 2014
Hi 2techs,

Thank you for your review and great feedback. I’m happy to hear that you thoroughly enjoyed our complimentary breakfast while you stayed with us. I have shared your response with our food and beverage team, and they were very happy to hear that you enjoyed it so much. It is definitely a nice start to your day, and can help your travel budget by not having to pay at a restaurant for breakfast every morning.

I have also shared your other feedback regarding our rooms and public space with our management team so that we can continue to improve our product for our guests. Have a safe trip back home and we look forward to having you stay with us again.

Sincerely
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Florida
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 10, 2014

This hotel was recommended by a friend as it was in close proximity to other interesting places to visit in Manhattan. Macy's and other shopping was quite close, the theatre and restaurants too were a few blocks away..
The units are chic and very clean with a complete and compact usage of space, the staff were very friendly and the breakfast served in the mornings was quite good.

At night it was an incredible sight to view the Empire State Building directly opposite.This hotel was good value for money and would definitely recommend to other travellers.

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sylvia1984
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nick C, Front Office Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, January 15, 2014
Good Afternoon Sylvia,

Thank you for trying out or hotel for your recent New York City trip. I'm glad that you and your partner found our location fitting for your travel needs. We appreciate the feedback and will see you next tme.

Best Regards!
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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Property: SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Address: 25 W 37th St, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #157 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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