Booked after reading such great reviews for a two night birthday getaway but very sadly disappointed. Must start out by saying front desk service was top notch. VERY friendly, helpful and efficient. Helpful in selecting room to fit our requests and them switching rooms after realizing it had one chair instead of the full couch. GREAT service and friendly every time we came in or out.
First off, whoever took the pictures of the rooms should be given an award for photography. They are WAY smaller then the pictures / floor plan look. Now I understand most NYC hotel room ARE tight but these pictures just make it way different. VERY tight for two people to get around any part of the room let alone get ready to go out. Traveling along, would have been fine but...
Second problem was the heat. Again, I understand most NYC hotels can get hot in the winter but this was crazy. Room temp was 82 at 3 pm, set thermostat to 60 AND opened window (was 15 degrees outside) by 11pm it had cooled off to 77. Went down to front desk and they said (nicely) sorry, there is nothing we can do AC is off for the winter. Suggested turning off a/c and just leaving window open. Somehow, on 18th floor with window and shades open and frigid temps outside, not one bit of breeze came in. Its like a vacuum sucking air out. Was this way for entire stay. So, tried to sleep with window open which required shades to be open which led to crappy sleep due to lights from buildings right next to hotel. And I DO mean right next to. If you re below the 15th floor on the rear, right side you can probably read the lips of the people in the building behind you.
Breakfast was great for free but as others have said VERY crowded sitting area. rarely was a table to sit so expect to take food back to room.
WIFI was free and fast. No problems at all. Beds were incredibly comfortable.
Also, there was a very large bag of garbage from housekeeping that was left in the hallway for two days. And hallways looked like they hadn't been vacuumed in a few weeks. But room / shower / bathroom was very clean.
All in all I would try again in summer if traveling alone but NEVER with another person and NEVER in winter.
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