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“Good location but...” 3 of 5 bubbles
Review of SpringHill Suites New York Midtown Manhattan/Fifth Avenue

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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #142 of 467 Hotels in New York City
Certificate of Excellence
Brussels, Belgium
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Good location but...”
3 of 5 bubbles Reviewed December 4, 2013

We just spent two nights at this hotel. As other reviewers have confirmed, the location is unbeatable, the rooms are impeccable, and breakfast is ok. My only disappointment was the noise from the lift which could be clearly heard from our room, especially in the morning and late at night. Just make sure you ask for a quiet room, away from the lifts.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vanessa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, December 7, 2013
Dear Vanessa440

Thank you for taking the time to let us know abou your stay. I apologize that you did not get the quietest of stays. Our elevators are new and typically do not make noise, but on occasion there could be some noise if people are getting off on the floor constantly. I have had our company come in to double check our equipment to ensure all is as it is supposed to be.

I am glad that everything else about your stay was great and do hope when you return that you give us another chance to show you that we have taken care of the situation.

All the best and happy holidays!
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906 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (201)
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English first
Charlotte, North Carolina
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 3, 2013

We stayed 3 nights for a 16 year old birthday weekend, 2 moms and 2 daughters. We had a great time, the location is so close to everything we liked - Macy's, Starbucks, Time Square, and great restaurants. We could be to Time Square of Macy's in about 5 minutes. I will stay in this hotel again. It was clean, and the staff was very friendly. The breakfast was very nice, and delicious. I would recommend if you are doing a lot of shopping or plan on staying a while with more than 2 people to get an extra room. It got a bit crowded after a day with limited places to put luggage for that many people. A family sharing would be okay though. There is a great deli across the street for Paninis, dessert, coffee, snacks. I visited several times and it's open late.
We had a view of the empire state building that is just stunning. Also the hotel has a very nice veranda outside where the buildings block the wind. Very good for getting together with friends.

Room Tip: Ask for Empire State building side and high up, the view is amazing!
See more room tips
  • Stayed November 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Julie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, December 7, 2013
Hello Julie H and Happy Birthday!

I am so gad we were able to contribute to a wonderful stay an a happy birthday. Our location is definitely top notch, being so close to everything as you wrote is a big plus. Thank you for taking the time to write this great review. We enjoy getting reviews from our guests so that we can learn and improve. Your tip about a high floor is a good one as the view of the Empire State building is great. I am glad you enjoyed the front patio and the set abck really does help to block the wind. You will have to return in Spgin to enjoy our backyard patio which is a very relaxing retreat from the city.

Thank you again and have a great holiday season!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed November 30, 2013

It was with no small amount of anxiety that we booked into an establishment that we had never before laid eyes on, but all doubts melted away over our 3 night stay in mid-October 2013.
The room...AND the hotel...were antiseptically clean. The staff were, to a person, welcoming and friendly and helpful in all matter of things (restaurants, highlights of area, daily pleasantries).
The night time view of the Empire State Building from our window was mind boggling...as the top disappeared in late night and early morning fog. The breakfast was more than adequate, and
the quiet, efficient manner in which the staff insured order and re-supply was nothing short of
awesome. If you think that you can't find a room under $400 a night that will be larger and newer and better than the competition...try Springhill Suites. Great people, great location. THANKS!

Room Tip: Pay whatever the difference is for a room facing out on the Empire State Building...unless you'r...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GoldenWesters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, December 7, 2013
Good Afternoon Golden Westers

What a fantasic review, thank you! We are always pleassed when we receive comments such as yours. Our staff takes great pride in their work, and the housekeeping staff were excited when I showed them the review. I can not agree with you more about the view of the Empire State Building. It is truly great and the view changes daily with the new lights and weather. Our breakfast is a great addition to the stay and Im glad you were able to enjoy it.

Thank you again for writing about your stay and we hope you had a safe trip home.

Happy Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
1 review
5 of 5 bubbles Reviewed November 27, 2013 via mobile

This hotel couldn't have been any better the location was amazing from shopping to restaurants I love everything it's walking distances to many places. It's so clean and the staff here are wonderful breakfast is great oatmeal was yum I had a fun time with Jeffrey and Lisa great staff.Also the room was a bit small can't complain that's New York for you! Very clean,The fitness center was bit small too but still enjoyed my morning workouts. Overall good hotel, I'll will be back.

  • Stayed November 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Vikilg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, December 7, 2013
Good Afternoon Vikilg

I am happy to read that you enjoyed your stay and our location. We appreciate it when our guests take the time to write to us. Jefferey and Lisa were greatly pleased to be recognized by you and we shared your comments with all the staff.

Thank you again and we will see you on your return trip

Happy Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
22 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed November 27, 2013 via mobile

This was one great place! From the location to the free breakfast to the friendly staff you just can't go wrong staying here. The room was a nice size and had all the amenities you could want including a safe, refrigerator and a large flat panel TV. Highly recommended.

Stayed November 2013, traveled with friends
Helpful?
Thank George D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, December 7, 2013
Good Afternoon George D

Thank you for taking the time to write a review of our hotel. I am pleased that you enjoyed your stay. The location is great fro travel being so close to everything. I hope you got a good look at the Empire State Buidling as the view we have of it is spectacular.

We hope that upon your return to NYC you astay with us again.

Happy Holidays
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Almaty, Kazakhstan
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed November 23, 2013 via mobile

It was my private part of the business trip to Newburgh, NY. The hotel is brand new with nice and huge (for NYC) rooms. The location is ideal for Manhattan. The breakfast is limited to scrambled eggs and sausages. Anyway, good place to stay in NYC.

Stayed November 2013, traveled solo
Helpful?
Thank Mikhail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, November 24, 2013
Dear Mikhail B

Thank you for taking the time to review our hotel. I am glad you enjoyed the location of the hotel. It really is just steps from everywhere in Midtown. From your review I see you enjoyed the hot portion of our breakfast and hope you were able to enjoy the other items, such as yogurt, cereal, and fresh NY Breakfast Pastries.

Again thank you and we hope to see you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed November 21, 2013

This review is long overdue, but I feel it would not be right if I did not leave a comment about our experience.

Our room which was on the 11th floor was spacious and clean and Empire State building was visible from our room. However the biggest plus for us was the bed which was extremely comfortable, absolutely incredible and after a lot of walking during the day it was a pleasure to come back and relax. Breakfast was lovely and more than enough to eat and the only think I would say is to close the closing time from 9am to 10am.

Our 7 day trip in October was a fantastic experience.....staff were not only efficient but were genuinely friendly people from customer service, security and housekeeping. I honestly can say that they made our trip a memorable one, many thanks to Carlene who went the extra mile during our stay and Luis who reunited me with my iphone when it dropped in the taxi on our way to the airport and we could not wait for the driver to bring it back.

Location of the hotel was great and not far from 34th street station which links you to just about everywhere in new York! Also 33rd street station as well and Times square.

Room Tip: Try and get a room facing Empire state building. Food wise - Try East Village for better options o...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Adeballare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this review, November 24, 2013
Dear Adeballare

What a great review to read. I am so pleased that not only did you find your stay enjoyablle but that you recognized some of our finest staff. Luis does a great job and really went above nad beyond to help you and this is amazing! Carlene is always smiling and takes care of all our guest with such professionalism. Our location is great being so close to everything but able to pull out at the end of the day and enjoy a nice quiet hotel room.

I want to let you know that Luis and Carlene have been recognized and were thrilled to read your review. we look forward to your return to NYC.

Regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Property: SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Address: 25 W 37th St, New York City, NY 10018-6224
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #142 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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