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SpringHill Suites New York Midtown Manhattan/Fifth Avenue
Ranked #145 of 469 Hotels in New York City
Certificate of Excellence
Reviewed July 22, 2013

We took a family trip to see NYC-Manhattan and was extremely pleased with our stay at this location. It is convenient to walking including; Bryant Park, Time Square, Madison Square Garden, Empire State Building, and many other famous NYC landmarks.
This hotel was brand new, opened just 2 weeks prior to our stay, so it was very clean. We valet parked our car upon arrival and left it until our departure 4 days later..We had a great view of the Empire State Building from our room.
The downside was the room was very small for a family of 4, but probably ok if traveling solo or with 1 companion. They were still working out the breakfast routine so it was inconsistent with timing, but overall we true enjoyed the trip and would stay here again.

  • Stayed: June 2013, traveled with family
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Thank Scott N Sandra P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 25, 2013

Good Afternoon Scott N Sandra P

Thank you for writing such a great review of our hotel. It is great when we receive such positive feedback. I agree the hotel is in a great location and the street we are on is a nice quiet street. Enabling you to enjoy all the city has to offer yet having the ability to pull out of it for a restful nights sleep. Breakfast is a hit at the hotel and agree that during the peak times it can be a little crowded, but the staff does a great job of making sure everyone gets what they need!

We hope to see you again soon, and thank you!

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672 - 678 of 996 reviews

Reviewed July 21, 2013

We booked two rooms for this visit to NYC and they were great! The hotel staff was very friendly and congenial. The free breakfast was perfect! The room was VERY clean, new and roomy for NYC. The maidstaff did a great job cleaning our room everyday. I would stay here again and would recommend others to stay here as well. It was nice to be away for the Times Square madness. Good restaurants nearby too! My daughter and son-in-law's room had an AC malfunction and the hotel staff quickly moved them to another room when the problem could not be repaired over the weekend. Thanks Springhill you are the best!

  • Stayed: July 2013, traveled with family
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Thank rackuhn4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 25, 2013

Good Afternoon Rackuhn4

Thank you for filling out a survey and giving us feedback on your stay. I do apologize for the malfunction of your HVAC. With the weather being so hot lateley the units have been running non stop. I appreciate your understanding and glad we were able to remedy the situation for you quickly.

I have passed your comments on to our housekeeping staff and let them know what a great job they are doing!

Thank you again, and hope your weekend is reat!

Regards

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Reviewed July 19, 2013

This was our first trip to NYC. This hotel was clean in every aspect. We were traveling with two adults and two children. The first day we were there were not enough towels for us (our particular needs). I asked for additional towels and the rest of the 7 days we were there they always left extra towels . I never had to ask again. Every employee we encountered throught out the hotel, in the lobby , on the elevator or wherever we were they always spoke to us and asked us how we were doing and how was our day or did we need anything. The location is ideal. It is kind of in the middle of Manhattan which was fantastic. You cannot go wrong by choosing this hotel. The continental breakfast was very good. And trust me one less place you have to walk to in NYC. You will appreciate that. A big shout out to Tyler, you were so helpful and kind. And we wish you the best. And a big thank you to every employee ................ everyone was so kind and helpful.

  • Stayed: July 2013, traveled with family
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1  Thank Gina8762
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 25, 2013

Good afternoon Gina8762

Thank you for taking the time to write a review of our hotel and to recognize one of our staff members. He was excited to see his name mentioned and was very proud of it!. Im am also happy to hear our cleaning staff not only met your expectations, but exceeded them. We have a great team here, coupled with the perfect location and a great hotel you cant go wrong.

Thank you again and we look forward to seeing you soon!

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Reviewed July 17, 2013

First trip back to city after moving; know Manhattan well and the prices all too well. I suspect this hotel offered a screaming rate because they'd only been open three weeks but what a value in a primo location. The design of the room was efficient albeit compact. With king bed all available real estate was used but tastefully. I could have stayed a week. Those not familiar with NYC hotel room sizes might be surprised at the compression of space like in common areas but its not uncommon and here it is well done. Interior finishes are sharp and crisp. Bathroom with large walkin shower was nice but there was no counter space. There was a fridge, desk, large wall hung tv, free wifi, easy chair, closet and an operable window! Even the downpour didn't dampen my enthusiasm. Staff was very friendly and even tho I didn't take advantage of free bfast it looked just right. Location(5 minutes to 5th, Lord and Taylor and many restaurants and Starbucks) was midtown ideal. I'd be surprised to score the great rate again and I love new because I like clean and fresh, but my experience was five star.

Room Tip: Less noise off 37th, in the back, but you have to take the view in exchange.
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  • Stayed: June 2013, traveled solo
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Thank MiddleNameGO10019
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 19, 2013

Good Afternoon MidleNameGO1

Thank you for the incredible review. I am glad to hear you like the design of the building. The design team really did a remarkable job of incorporating all spcaes in the building, being NYC any space is valuable! We just had our professional photos taen and are updating our website.

We are difintely the hotel to stay at for a great location to everything! From shopping to sight seeing, or a really great place to eat, all within a quick walk of the hotel.

Thank you again, the staff and myself look forward to your return!

Regards

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Reviewed July 15, 2013

We stayed here for 3 nights last week and I would highly recommend this hotel to anyone visiting NYC. We stayed in an executive suite and the room size was perfect for a family of 4. The service was great and all of the staff were very helpful and friendly. The location of the hotel is great as well. We will definitely stay again.

Room Tip: We stayed in an executive suite on the 19th floor and had an amazing view of the Empire State Buildi...
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  • Stayed: July 2013, traveled with family
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1  Thank RJWASHINTON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 19, 2013

Dear RJWASHINTON

Thank you for taking the time to write a review. The executive suites are amazing and are great. With the wall of windows you can see all the way to the Freedom Tower, and the Empire State Building feels like you can reach out and touch it!

The staff really go out of their way to give the best of the best each day, and am thankfull that they get recognized for it. We have posted your review for everyone to read.

We hope to see you again soon!

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Reviewed July 15, 2013

My partner and I spent the weekend here for a trip to the city. The hotel is located between 5th and 6th Avenue. Close enough, but away from all the noise of Times Square and other areas. Easy walk to the major subway lines of the city. Our suite was well equipped and had the best pillows by far. Breakfast is included and this was my only drawback. The eggs and sausage warmers did not keep the food hot enough, The staff is exceptional and will go above and beyond. I will definitely stay here again!

  • Stayed: July 2013, traveled as a couple
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Thank Joseph T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 19, 2013

Good Afternoon Joseph T

Thank you for taking the time to post a review of our hotel. Im sorry that you experienced the warmers not keeping the food warm enough. I have brought this to the attention of the staff, so that it is monitored more closely. The pillows are great! I have to agree. The bedding and the pillows are all upgraded for this hotel. They are actually the same kind designed for our full service hotels. Our guests really love them!

Thanks so much for the kind words about the staff. They really are a great team and I consider myself lucky to have them. The service they provide is exceptional!

We hope to see you again soon, and enjoy your weekend!!

All the best!

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Reviewed July 15, 2013

We spent 3 days in NYC and loved our stay at this hotel. Great rooms, service and value and really close to a number of sights and eateries. However if you are in need of a can or car they will have one there quickly!!!

Will definantly stay here on our next visit.

  • Stayed: July 2013
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Thank Schumama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SpringHillSuitesNYC, General Manager at SpringHill Suites New York Midtown Manhattan/Fifth Avenue, responded to this reviewResponded July 19, 2013

Good Afternoon Schumama!

Who doesnt like getting a review titled WOW! Thank you very much. WE are truly glad you had a great stay. The team really works hard and were happy when we posted your review.

Midtown s really seeing a lot of new restaurants opening up and with very diverse styles.

We hope you come back soon, and again, thank you!

Regards

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Additional Information about SpringHill Suites New York Midtown Manhattan/Fifth Avenue

Address: 25 W 37th St, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #145 of 469 Hotels in New York City
Price Range: $213 - $582 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — SpringHill Suites New York Midtown Manhattan/Fifth Avenue 3.5*
Number of rooms: 173
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