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“Small but Perfectly Formed”

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Best Western Premier Herald Square
Ranked #77 of 471 Hotels in New York City
Certificate of Excellence
Reviewed January 28, 2014

I want to start by saying I would definitely stay at this hotel again. The points I am going to make are observations rather than criticisms.

We chose this hotel specifically because it is reasonably new and we were pleased to find it is not yet rough around the edges. When we first arrived we were a bit taken aback by the smallness of the room but I understand that this is usual in NYC. It did not affect our stay at all so unless a large room is important to you this would not be a problem.

In contrast to the small room the shower was lovely and big. It was powerful and we always had plenty of hot water. The hairdryer was brilliant too - better than my own!

The room only has a coffee maker. No kettle so no freshly boiled water for a ‘proper’ cup of tea. There were urns of coffee and hot water in the foyer by the lift. A welcome touch after a hard days sight seeing as we could grab a drink on the way to our room.

The complimentary breakfast was fine. There was something for everyone. We didn’t use the bar.

Finally I would say that I expected a view of the Empire State Building. We had a view of the street. This was entirely my fault for not researching this properly beforehand. The street was noisy but that was no problem to us.

Room Tip: Ask for a view of the Empire State Building.
See more room tips
  • Stayed: January 2014, traveled as a couple
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1  Thank alijay58
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 27, 2014

BEST WESTERN PREMIER Herald Square, we stayed there 1/25/14 (Saturday night). We live in New Jersey about 90 minutes to NYC. I parked at Journal Square, Jersey City, no parking hassles. We took the ‘PATH’ train to Penn Station NYC. The hotel is 2 blocks from the station, great location. This hotel is less than a year old and very clean. The rooms are compact, but my wife & I had no problem with the small space. We did say, as a couple, we could not stay more than 2 nights in this size of a room. If either of us were here alone on business there would be no problem with this room for 3 or 4 nights. It is easy walking to fine restaurants, shopping and activities. We had tickets to a Broadway matinee show Sunday and were able to walk the short 10 blocks. This hotel has a nice bar lounge on the first floor the prices are very reasonable for NYC. They even have a ‘Happy Hour’ weekdays 3-7. There is no restaurant in this hotel. They do provide a free breakfast which is typical Best Western not bad/not great. We were satisfied with this self service meal (saved about $40 not having to buy breakfast). The hot items were pancakes, sausage patties and eggs (I think these are frozen and heated for breakfast, this was not a problem for us). There was a hot chafing dish with oatmeal that my wife enjoyed. The coffee was good and a good selection of tea. There were pastries, breads, cold cereal, fresh fruit & yogurt to choose. The lobby has free hot coffee & tea all day. The value of this hotel is very good for NYC. The staff is very professional and treated all with respect. This is a small boutique hotel, less than 100 rooms. I would recommend this hotel for anyone who does not need a large plushy room. Because of its location, cleanliness, value & great staff we will be back next time we want a room in midtown Manhattan.
Enjoy, Chuck-06

  • Stayed: January 2014, traveled as a couple
    • Value
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Thank Chuck-06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded February 4, 2014

Thank you so much for taking the time to share your experience and for the kind sentiments that you have shared about your time at The Best Western Premier Herald Square. We endeavor to provide a very unique and welcoming atmosphere, so I am overjoyed that you felt this commitment during your stay.
Thank you again and we look forward to having you stay with us in the future

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
11
Reviewed January 27, 2014

Nice place, good, safe location. Very clean room. Staff was excellent and very willing to help in any way they could. Breakfast was OK, crowded but plenty of food and a nice variety. Room was pretty small, but fine. TV remote was clean and had its own special "notice of disinfection" bag. Would stay again

  • Stayed: January 2014, traveled with friends
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Review collected in partnership with Best Western
1  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded February 4, 2014

We appreciate your feedback and review of our hotel. We are happy you enjoyed your stay with us and found the hotel to be clean and comfortable. Our staff strives to provide a great experience for our guests.

We look forward to having you visit with us again in the future

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Reviewed January 26, 2014

Cute little gem of a hotel. Great service from every employee. Hotel is 3 blocks from Macy's and about a 10 minute walk from Times Square. Lots of Irish bars on this street. The only thing I had a problem with was the internet speed. It is complementary though. Breakfast was very good. Fantastic shower! The bar lounge is cozy with a fantastic bartender! Rooms are Typical size for hotels in NY. Overall good stay!

Stayed: January 2014
1  Thank lolita1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded February 4, 2014

"Cute little gem of a hotel. Great service from every employee'. Thank you for the wonderful review about Best Western Premier Herald Square and our wonderful staff . We were delighted to read that you enjoyed your visit. Our location is unsurpassed and we are pleased that our location met your expectations. We are glad that you enjoyed our Hot Complimentary Breakfast and our Cozy Lounge with a "Fantastic Bartender".

Thank you again and we are looking forward to welcoming you soon.

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Reviewed January 25, 2014

The best hotel for the price. Very clean and comfortable room! Excellent & friendly staff! Room was very small, but considering it is New York it was ok. Breakfast was OK, it had the basics for a Best Western.

  • Stayed: January 2014, traveled with family
    • Value
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Review collected in partnership with Best Western
Thank carmena179
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded February 4, 2014

Thank you so much for your comments regarding your recent stay with us. Your review mentions it all, location, cleanliness, breakfast and last but defenitely not least our great staff that does make the difference.
We hope to have the pleasure to welcome you back for your next trip to NYC.

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Reviewed January 20, 2014

This is a reasonably new property in the heart of mid-town Manhattan. Close to Macy's and a short subway ride from Central Park. The rooms are terribly small which is understandable considering the premium on space in Manhattan. Breakfast was disappointing with not eggs although I believe the web site claimed that eggs were included. They gave us a breakfast voucher for two people despite us being four in our party. They gave us $8 off the parking fee of $43 at a nearby indoor parking lot. Nothing to write home about.

  • Stayed: January 2014, traveled with family
    • Value
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2  Thank Orencio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded January 23, 2014

Thank you for taking the time to share your experience with the Tripadvisor community. We appreciate your comments about the Best Western Herald Square, "This is a reasonably new property in the heart of mid-town Manhattan. Close to Macy's and a short subway ride from Central Park".

However, we would like to apologize that our breakfast did not meet your expectations. We will be sure to pass your comments on to the appropriate departments for subsequent action and make sure that all breakfast items mentioned are always available to our guests.It's our goal to exceed guest expectations and make your stay more than average.

Thank you again and we look forward to having you stay with us in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 20, 2014

Great Location especially for walkers and those using public transportation. Couldn't reset the clock and never was able to figure out the thermostat. Neither were major issues for a single night, so I never reported it until checkout. Would definitely stay there again and would also recommend the hotel to others. Great hot breakfast.

  • Stayed: January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank SoloRider_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayed A, General Manager at Best Western Premier Herald Square, responded to this reviewResponded January 23, 2014

We are delighted that you enjoyed the hotel, the location and its services. We are also glad that you liked and took advantage of our famous Complimentary Hot Breakfast Buffet.

We hope to have the pleasure to welcome you back for your next trip to NYC. Thanks again!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Premier Herald Square

Address: 50 W 36th Street, New York City, NY 10018
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #77 of 471 Hotels in New York City
Price Range: $118 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Best Western Premier Herald Square 3*
Number of rooms: 94
Official Description (provided by the hotel):
The BEST WESTERN PREMIER Herald Square Hotel is conveniently located with easy access to key area attractions and business locations. Hotel guests will appreciate the variety of nearby dining and shopping options. Each well-appointed room features free high-speed Internet access, free long distance access, toiletries, iron/ironing board, coffee/tea maker and hairdryer. ... more   less 
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