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“Fine but very pricy hotel”

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Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Ranked #113 of 467 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Chapel Hill, North Carolina, USA
Level Contributor
251 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“Fine but very pricy hotel”
Reviewed April 13, 2014

Well located just across the street from the big NYC Post Office and Madison Square Garden. A block from the main Macy's store and near all rail (NJ, LIRR, subway) lines at Penn Station. Bustling, touristy, alive. Lots of restaurants nearby. Hotel was very well kept, clean, friendly, quiet, breakfast included. Major downside was price which for my small single with a kitchenette was $392 but that's midtown NYC - yo're paying for location. From JKF airport the Train to the Plane brings you right across the street to Penn Station. Also a train/bus to Newark Airport and bus to all airports.

Room Tip: If your business is in the area or you need access to the transport to NJ, CT, LI this is a great lo...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Bcobert
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,269 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (274)
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English first
Cape Town Central, South Africa
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 7, 2014

While I understand the need to charge customers who check-out late, it is ridiculous for that charge to be more than the cost for the night in the first place. More so when the check-in process doesnt actually bother to tell you when check-out will be.

My room cost $109 for the night, yet I was charged $140 or "half a night" to leave. That is nonsense and absolutely soured what was up till that point a good experience. I wont be back.

All that said, though, I would like to commend the staff working there. They were kind enough to put together a care package for me when they found out that the charge for my room left me with just $4 in my pocket for supper. They are amazing and should be commended for their kindness and decency.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Tyler132
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, April 10, 2014
Tyler132 I am truly sorry to hear about the experience you had at our hotel. I would like the opportunity to discuss it with you and see if we can work it out.

Please contact me at Mak.Thomson@marriott.com

Best Regards,
Mark Thomson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Westminster, Maryland
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 7, 2014

Everything about this hotel was amazing! It's very new and the lobby is bright and open and welcoming. Check-in is at 3:00 but I was able to check in two hours early when I arrived, which was nice. The front desk staff were friendly and accommodating and I even had a great conversation with the man who was power-washing the rooftop deck- he also gave suggestions of where to eat.

The deck was by far the gem of the hotel- it offered a breathtaking view of the city with the Empire State Building to your left and the Freedom Tower directly in front of you. The bar was still being opened but it was just great to relax on the wicker lounges and take in the view before heading out.

The room/bathroom was much larger than I expected and very modern. The water pressure/temperature was good and you could easily control the temperature in your room. Since I checked in early, I didn't have much of a view but I can imagine the upper floors/front rooms probably do

The location was also fantastic- one block over from Penn Station/MSG and easily within walking distance of Times Square and all of the "inner city." I had to catch a bus on 12th avenue and it was within easy walking distance of that as well as several subway stations.

They don't have a restaurant (who eats in a hotel in N'YC anyway?) but their complimentary breakfast was plentiful and they have a "market" with food and drinks you can charge to your room.

Also for it's location and being in the Marriott chain, the price was fantastic- $140/night including taxes. I would definitely recommend and will be back (to get my hurricane at the rooftop bar)!

  • Stayed April 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plainfield, Illinois
Level Contributor
70 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
Reviewed April 5, 2014

Only a block away from Madison square garden. The lobby is beautiful. The complimentary breakfast was delicious. I highly recommend the sausage. There is a beautiful outdoor courtyard off of the breakfast area. This hotel is only a few blocks from Times Square.

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amy2773
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, April 10, 2014
amy2773, thank you so much for the fantastic 5 star review of our hotel! We couldn't agree more that the location of the hotel is perfect. The breakfast team was excited to hear that you loved breakfast and took advantage of the outdoor courtyard. We hope we have the pleasure of welcoming you back to the hotel soon!

Best Regards,
Mark Thomson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
longwood
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed March 31, 2014

I spent 4 nights at this property. The place was very clean, staff very helpful, and breakfast was awesome. It's close to the subway, Madison Square Garden, and several other noted attractions. It's away from Broadway so a little less noisy at night. Also close to "Backstage Deli" at 33rd/ 8th avenue. The food is good, but a few of the servers are obviously not happy working there or just have no personality? The soups were good as well as the Panini's.


High Notes: the a/c-heating unit works well, and you can open a window to get air. fast elevators, laundry facility on site, fitness room, rooftop bar.

Low Notes: too costly for a hotel at $350 a night. The elevators are literally 4-5 feet from some of the rooms when you step off. That stinks. Also, note to teenagers and their parents when traveling to NYC on vacation or whatever. Have your freaking conversation in the room, not the hallway! No one wants to hear what you're saying.

Respectfully.

Room Tip: if you like heights, go high. unfortunately, most of the rooms are close to the elevators, and ther...
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank marcel c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Cyr l'Ecole, France
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 30, 2014

I appreciate my stay in this hotel. Clean and very cumfortable room. Great view of the city on the roof terrace. A little coffee machine available in the room. And I thank Roudy (from the hotel staff). My girlfriend speaks English very badly. And thanks to Roudy, who speaks french perfectly, she can make her understand by the other members of the hotel staff. Roudy is very kind people.

Room Tip: Higher floors for a great view of the city.
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank StephaneVARDON
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, April 1, 2014
Hello StephaneVARDON - on behalf of Roudy and all of us at the Fairfield Inn & Suites Penn Station thank you so much for the amazing 5 star review. We are certainly excited to hear that you enjoyed your trip and that Roudy was able to assist to make it more comfortable for you. We hope when you travel back to NYC we have the pleasue of welcoming you back.

MERCI!

Best Regards,
Mark Thomson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 25, 2014

I had a wonderful stay at Fairfield Inn at Penn Station. The faculty were most helpful and the breakfast was outstanding. The lounge girls were helpful and accommodating. The food was fresh and delicious too. Everyone was extremely helpful and most of all just nice! Will definitely stay again.

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Roryezitz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this review, March 26, 2014
Roryezitz thank you so much for the fantastic 5 star review! Our breakfast team was so excited to read your review and share it with each other! We hope the next time you travel to NYC we have the pleasure of welcoming you back.

Best Regards,
Mark Thomson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New York Midtown Manhattan/Penn Station

Property: Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Address: 325 W 33rd St, New York City, NY 10001-2702
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #113 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Fairfield Inn & Suites New York Midtown Manhattan/Penn Station 3*
Number of rooms: 239
Official Description (provided by the hotel):
The Fairfield Inn & Suites Midtown Manhattan/Penn Station is located off W 33rd street just one-block away from Penn Station and Madison Square Garden. The location is convenient for visits to Macy's, Herald Square, the Javits Center, the Empire State Building, and The High Line Park. We offer complimentary WiFi, a hot breakfast buffet, as well as modern guest rooms and spacious suites that feature plush Marriott bedding, a flat-screen HDTV, and work desk. The suites offer additional space as well as a couch and pantry that include a microwave and mini-fridge. Unwind after a busy day of exploring the city that never sleeps in one of the city-view rooms or suites and enjoy some of the most scenic views of New York City. Our hotel includes an outdoor patio, a seasonal roof-top bar, and a 24-hour fitness center. ... more   less 
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