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Fairfield Inn & Suites New York Midtown Manhattan/Penn Station
Ranked #122 of 470 Hotels in New York City
Certificate of Excellence
GreenLeadersSilver level
Reviewed October 21, 2013

A family of 3 with a young child. Stayed a week and the hotel in a suite. On check-in, we were given a studio room when we booked a suite. After we checked the room and queried the room type, the staff member who originally served us at reception shrugged and seemed disinterested in helping. Another staff member stepped up and fixed it right away but made us feel like they were doing us a favour rather than honouring our booking. Not what we expected when I notified the manager of the hotel a week in advance of our arrival time (7pm), and after 24 hrs of travelling from Australia to New York. The hotel is in a rather dodgy, poorly lit street with homeless people gathering for a nightly feed from a soup van. There is also a lot of construction going on in the street at the moment, and sleep can be interrupted by jack hammers, heavy machinery, and diesel generators operating all night. Food in the area is all quick-service restaurants and diners as it is near Madison Square Gardens/Penn Station/movie theatre complex. Not a lot of variety in cuisine nor quality for travelling families eating out. The hotel's saving graces are that it is quite new so everything looks nice, clean, and modern, it is a great location for getting to/from/around Manhattan as it is right near Penn Station and the subway, and the included breakfast buffet makes getting started each day a little easier although it is quite busy (what the heck is turkey bacon?). Overall, we enjoyed our stay but that was probably due to the excitement of New York and not the hotel experience.

Room Tip: The street side of the hotel is noisy from construction and generators, but higher floors may be qui...
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  • Stayed: September 2013, traveled with family
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Thank tripapalooza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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870 - 876 of 1,440 reviews

Reviewed October 19, 2013

The location is great less than 5 minutes walk from Macy's and a minute away from Penn station. I must say the first night the AC had a very odour but I was upgraded to city view room straight away, breakfast was average but it is complimentary the service provided throughout the stay was good. You can even book tours in the hotel which is good if its the first time you are visiting New York. Definitely would stay here again.

Room Tip: Definitely City View
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  • Stayed: October 2013, traveled solo
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Thank naziakhaliq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this reviewResponded October 22, 2013

Nazia79, thank you so much for the review of our hotel. We are so pleased to here that you enjoyed your stay and you found the location to be perfect for your travel needs. We look forward to welcoming you back soon!

Best Regards,
Mark Thomson
General Manager

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Reviewed October 16, 2013

We stayed in this hotel 3 nights and really enjoyed ourselves! There are several places close by to eat and fairly easy location to catch a cab if you need to go further than walking distance. We did walk home from Broadway one evening (which my pumps/feet later regretted). It can be done with comfortable shoes. The room is small as some other reviewers wrote but it is right in the middle of Manhattan so cannot complain one bit. Our daughter met us by taking a train in from CT so it was really convenient to meet her there and a family friend came in from Philadelphia. The beds were comfortable and had several pillow selections. The towels weren't great as someone mentioned but good enough for a 3 night stay. The room reminded me a bit of staying in a cruise ship room because there is limited storage and limited places to move around but being in NYC we were hardly in our room!

Favorite thing - Rooftop Bar! We could even go up there sometimes when the bar was closed (like with morning coffee). One morning it was closed but the other times it was open. The bar had pretty good cheese pizza and drinks. We stayed in room 2111 (I think there were 23 floors then rooftop). It was a "points" stay so I was VERY excited we did not get stuck somewhere of lower quality because of being "free". If we get back to NYC we will for sure stay there! See other reviews for shows and eating locations we visited (some close to hotel and others closer to Broadway and Little Italy).

Breakfast at the hotel was a bit of a mad house since it is included in the cost of the stay. I think EVERYONE opted to eat there. We ate at the hotel once and chose to go out the rest to have a more relaxing breakfast. Buffets are not my favorite thing. They did have scrambled eggs and sausage on the buffet along with the usual so it is adequate and great with a family!

Highly recommend this location - high floor!

Room Tip: High floor
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  • Stayed: October 2013, traveled with family
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1  Thank loribledsoe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this reviewResponded October 22, 2013

loribledsoe- thank you so much for the great 5 star review. We are so glad to hear that you took advantage of the rooftop bar area and especially in the morming for your coffee and that the location of the hotel met the needs of you and your family! We hope to see you again and to continue to deliver the memorable experience every guest should come to expect from the Fairfield Inn & Suites Penn Station.

Best Regards,
Mark Thomson
General Manager

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Reviewed October 16, 2013

There is construction across the street. Jackhammer pounding all night long - took a break for 10 minutes every hour. Did not get one minute of sleep. Make sure you know that construcion is finished before you check in . OR ask for room on back side of hotel. OR bring good earplugs.
Was not told this would be the case when I checked in. Upon check out, when i nicely informed desk staff that they needed to warn guests..or give them earplugs, their only response was that we cannot be responsible for what the city does. While that is true.. they we not very customer service friendly-- no i am sorry, how can we make it up to you-- just a its not our fault you were kept up all night.. NIce response. Front desk needs training. For this pleasantness I paid over 400$ a night.

Room Tip: check about the construction before you book
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  • Stayed: October 2013, traveled on business
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1  Thank Tanya G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this reviewResponded October 22, 2013

Tgio, Thank you for taking your time out to write a review and for your honest feedback. On behalf of my team, I sincerely apologize for any inconveniences you experienced during you stay with us. As you can imagine the work being completed across the street was unbeknownst to us at the hotel and we have been notified that the work was something temporary and is completed. Again, our apologies for the inconvenience that you were caused. If you travel plans bring you back to New York we would like you to contact us to assist directly with your reservation.

Best Regards,
Mark Thomson
General Manager

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Reviewed October 15, 2013

Brand new Marriott (2013) at the heart of NYC next to Penn station in front of US Gov. So everything is easily reachable. Clean. Room interior design is the same as in the other Marriott hotels with slight variation. Nice reception area. Friendly staff. Parking is just next to it. Not noisy at nights so i slept well.

  • Stayed: October 2013, traveled as a couple
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2  Thank Ruslan U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this reviewResponded October 22, 2013

WOW Ruslan U- thank you so much for the fanstatic 5 star review! We are thrilled to hear you enjoyed your stay and found the hotels location convenient and the staff helpful! We look forward to welcoming you back soon!

Best Regards,
Mark Thomson
General Manager

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Reviewed October 14, 2013

I had meetings in New york on a Monday, which made it pleasant to come in by train instead of flying. This hotel is a block from Penn Station and within two blocks of six subway lines, making it an ideal location. The place is new, the people are extremely polite and accommodating, the rooms are clean, and the breakfast is quite decent (eggs ,meats, cereals, breads, fruit, yogurt, juice, coffee). I'll be back!

Stayed: October 2013, traveled on business
2  Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYCPS1, General Manager at Fairfield Inn & Suites New York Midtown Manhattan/Penn Station, responded to this reviewResponded October 22, 2013

Alan, We are so pleased to read your review of your recent stay at our hotel. I am extremely pleased to hear you had such a great stay, and that you took full advantage of our great location for your business trip! We certainly agree that our location is great for anyone coming in to Penn Station!
We look forward to welcoming you back soon!

Best Regards,
Mark Thomson
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2013 via mobile

Room was nice and clean. Close to Penn Station and Madison Square Gardens. Not far from Macys and Times Square. Front desk personnel were very helpful and friendly. My wife and I enjoyed the rooftop bar and the breakfast was great.

  • Stayed: September 2013
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1  Thank bullisl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Fairfield Inn & Suites New York Midtown Manhattan/Penn Station

Address: 325 West 33rd Street, New York City, NY 10001
Phone Number:
Location: United States > New York > New York City > Chelsea , Manhattan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
Ranked #122 of 470 Hotels in New York City
Price Range: $166 - $696 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Fairfield Inn & Suites New York Midtown Manhattan/Penn Station 3*
Number of rooms: 239
Official Description (provided by the hotel):
The Fairfield Inn & Suites Midtown Manhattan/Penn Station is located off W 33rd street just one-block away from Penn Station and Madison Square Garden. The location is convenient for visits to Macy's, Herald Square, the Javits Center, the Empire State Building, and The High Line Park. We offer complimentary WiFi, a hot breakfast buffet, as well as modern guest rooms and spacious suites that feature plush Marriott bedding, a flat-screen HDTV, and work desk. The suites offer additional space as well as a couch and pantry that include a microwave and mini-fridge. Unwind after a busy day of exploring the city that never sleeps in one of the city-view rooms or suites and enjoy some of the most scenic views of New York City. Our hotel includes an outdoor patio, a seasonal roof-top bar, and a 24-hour fitness center. ... more   less 
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