A family of 3 with a young child. Stayed a week and the hotel in a suite. On check-in, we were given a studio room when we booked a suite. After we checked the room and queried the room type, the staff member who originally served us at reception shrugged and seemed disinterested in helping. Another staff member stepped up and fixed it right away but made us feel like they were doing us a favour rather than honouring our booking. Not what we expected when I notified the manager of the hotel a week in advance of our arrival time (7pm), and after 24 hrs of travelling from Australia to New York. The hotel is in a rather dodgy, poorly lit street with homeless people gathering for a nightly feed from a soup van. There is also a lot of construction going on in the street at the moment, and sleep can be interrupted by jack hammers, heavy machinery, and diesel generators operating all night. Food in the area is all quick-service restaurants and diners as it is near Madison Square Gardens/Penn Station/movie theatre complex. Not a lot of variety in cuisine nor quality for travelling families eating out. The hotel's saving graces are that it is quite new so everything looks nice, clean, and modern, it is a great location for getting to/from/around Manhattan as it is right near Penn Station and the subway, and the included breakfast buffet makes getting started each day a little easier although it is quite busy (what the heck is turkey bacon?). Overall, we enjoyed our stay but that was probably due to the excitement of New York and not the hotel experience.
- Official Description (provided by the hotel):
- The Fairfield Inn & Suites Midtown Manhattan/Penn Station is located off W 33rd street just one-block away from Penn Station and Madison Square Garden. The location is convenient for visits to Macy's, Herald Square, the Javits Center, the Empire State Building, and The High Line Park. We offer complimentary WiFi, a hot breakfast buffet, as well as modern guest rooms and spacious suites that feature plush Marriott bedding, a flat-screen HDTV, and work desk. The suites offer additional space as well as a couch and pantry that include a microwave and mini-fridge. Unwind after a busy day of exploring the city that never sleeps in one of the city-view rooms or suites and enjoy some of the most scenic views of New York City. Our hotel includes an outdoor patio, a seasonal roof-top bar, and a 24-hour fitness center. ... more less
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