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“"Hit the Jackpot"”

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Residence Inn New York Manhattan / Midtown East
Ranked #40 of 468 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
Reviewed August 1, 2014 via mobile

Spent 4 nights with my daughter in New York. I could not have picked a better location or hotel. It was centrally located to everything - whether walking or by subway. Upon checking it we noticed a noise from our toilet, I immediately called the front desk and they switched our room, even upgrading us to a balcony view . Breakfast was ample and had a variety of healthy items to choose from which was much appreciated...I will definitely be making this hotel our place to stay on our next visit!

Stayed: July 2014
2  Thank Buenomujer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded August 19, 2014

Dear Buenomujer-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am delighted to hear that you think you “hit the jackpot” with our location! I am pleased to hear that you enjoyed our central location in midtown and our service oriented team who ensures all of our guests stay are effortless.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,665)
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933 - 939 of 1,666 reviews

Reviewed July 27, 2014

The Residence Inn midtown was a great place to stay in NYC! They have queen sized beds and free wifi and breakfast. The room was clean and spacious. The street noise was noticeable but hey...it's New York! I think it would be difficult to find a hotel that didn't have sounds during the night (trash trucks, sirens, people, etc.) The location is perfect. We were able to walk to Times Square, Central Park, Top of the Rock and Grand Central Station. There are plenty of places to eat close by and some great little shops. I will stay here again on my next trip!

Room Tip: There was a wait for the elevators most times. If your not looking for a view and don't mind the...
  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Smusec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded August 1, 2014

Dear Smusec-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am delighted to hear that you think our hotel is “perfect” with our spacious guest rooms and central location to many of New York Cities attractions!

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

Quiet and fine location, just off Lexington avenue. Nice kitchen, good beds, clean, very friendly staff, free breakfast, nice fitness room. You can walk around to many attractions, but you can also easy take the tube.

  • Stayed: July 2014, traveled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Wenche253
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded August 1, 2014

Dear Wenche253-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am delighted to hear that you think our hotel is “perfect” with our central location and service oriented associates.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 25, 2014

There are no deals in this tourist area of New York but this hotel will give you the biggest bang for your buck! Remodelled, sleek, modern design. Small kitchen complete with a slow cooker, toaster, bowls, cups, glasses, utensils, dish liquid, etc. Comfy bed and quiet, even with a street view. Fruit infused water in the lobby, a gym, all inclusive Wi-Fi and complementary newspapers and breakfast in the morning (breakfast in many places in this area cost $20/person). We would definitely stay here again.

  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank S L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded August 1, 2014

Dear S L-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you enjoyed our spacious, modern guest rooms all of which are complete with a kitchenette and basic cooking supplies. In addition to our many complimentary amenities and such as a 24 hour gym, fitness center, and daily hot breakfast with a rotating menu.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 24, 2014 via mobile

If you're willing to forgo room service, I have a great suggestion. Take a left off of Lexington on to 48th, pass the Hotel Lexington (bed bugs) and stop on in to the Residence Inn. Newly remodeled appointments at reasonable prices await. Pros: value, small kitchens, new rooms and fixtures, expansive breakfast included, great gym. Cons: no room service, no concierge lounge. Trust me, you'll be glad you did.

Stayed: July 2014
1  Thank Theron T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded July 25, 2014

Dear Theron T-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that your enjoyed our spacious guest rooms with fully equipped kitchens and complimentary amenities such as daily hot breakfast and 24 business and fitness centers. I apologize that you were not aware that we offer in-room dining through Sea Fire Grill for our guests convenience during lunch and dinner seven days a week.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

We just returned from a five day vacation to NYC which we stayed at the Marriott Residence Inn in Midtown. The location is centrally located to all the major attractions and has everything you need. Our room had a complete kitchen and the hotel offered a free full breakfast every morning which was delicious. We will definitely stay here every time we travel to NYC.

Room Tip: If you can travel during the week it is less crowded than the busy weekend.
  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
Thank Penny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded July 25, 2014

Dear Penny C-

Thank you for your wonderful five star review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that you enjoyed our central location in the heart of Midtown, and that you were able to enjoy your spacious guest room with a fully equipped kitchenette.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 23, 2014

We stayed at the Residence Inn Manhattan/Midtown East for eleven night while going around New York seeing the sights and just relaxing.

The location was excellent especially with Grand Central Station being so close. Moving around the city using subways and walking was very convenient. There were several shops and restaurants in the near area and we recommend going to the Morton Williams Supermarket that’s two blocks away. You can find all the basic groceries and beverages easily nearby.

The hotel and our room was in great condition and everything was nicely cool during the very hot summer days. Everything was very clean and the hotel has a business center and a training room for those who need them. The staff was very friendly and helpful. Our room had a full kitchen with a large refrigerator and a dishwasher. You could make meals and keep your snacks and beverages cool without any problems.

That being said there were still some areas that could use some improvement.

As europeans we are accustomed to several fresh vegetables (cucumber, salads, tomato etc.) and a variety of meats (bacon, different kinds of sliced cold meats etc.) for breakfast. The hotel breakfast was a bit lacking and there wasn’t that much to choose from. It might be an American thing since the it was quite heavy and based primary on different kinds of eggs, breakfast patties and bagels. The only fresh vegetable was sliced tomato on two mornings. Luckily there was always oatmeal, yoghurt and a couple different fruits, The breakfast area can get very crowded during peak hours, so we recommend going early.

The housekeeping was disappointing. The room was always clean and everything looked great when walking in, but there was almost always something missing. It was usually at least one or two very basic things (no new detergent tablets, no dish wash liquid, no extra toilet paper, kitchen towel disappeared, kitchen trash wasn’t emptied - two times in fact!). Most of the times when we came back the room and the bathroom smelled stuffy and musty. The amount of tip didn’t have any effect on those things. Small things do matter, so maybe the checklist needs tightening.

At the moment there is a construction site next door (on the E 47th St), so beware if you’re a light sleeper. They usually start banging at 7 in the morning the latest, so check it you can get a room that’s not next to it.

Overall thanks for a great stay and hopefully you keep improving the hotel. We had a good time in the city and the hotel offered a good place to rest and gather your strength.

Room Tip: Construction site on the E 47th St.
  • Stayed: July 2014, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
3  Thank Ten_Forward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Justin E, Manager at Residence Inn New York Manhattan / Midtown East, responded to this reviewResponded July 25, 2014

Dear Ten_Forward-

Thank you for your review on TripAdvisor and for staying with us at the Residence Inn by Marriott Midtown East.

I am pleased to hear that your enjoyed our central location in the heart of midtown and service oriented team. We appreciate your feedback about offering a more European friendly breakfast in addition to the traditional American breakfast that we offer, in addition to your comments about housekeeping. We take all feedback as a way to improve the service we provide her at the Residence Inn by Marriott.

We look forward to the privilege of welcoming you back. In the meantime, we remain at your service.

Warm Regards,
Justin Ellison
Assistant General Manger

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Residence Inn New York Manhattan / Midtown East

Address: 148 East 48th Street, New York City, NY 10017
Phone Number:
Location: United States > New York > New York City > Midtown , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #40 of 468 Hotels in New York City
Price Range: $200 - $590 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Residence Inn New York Manhattan / Midtown East 3.5*
Number of rooms: 211
Official Description (provided by the hotel):
Feel the pulse of New York City in our Midtown East location close to Grand Central Station, Fifth Avenue Shopping, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas. A fully-equipped kitchenette ready for your favorite cuisine and our grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Fuel up with our free hot breakfast to energize your mornings and exercise in our fitness center with treadmills, cycles, and free weights. At Residence Inn, we'll make sure you thrive during your stay. ... more   less 
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