My daughter and I stayed for 3 nights to celebrate her 10th birthday. The staff was consistently positive and helpful. They proactively emailed prior to our visit to ask if we were celebrating a special occasion and even sent a long personalized email of ideas of sites to see with my duaghter. Upon our arrival, they upgraded us to a larger room on a higher floor with a balcony that faced the back of the hotel (quieter). We were concerned there would be noise from our neighbors out on their balconies, but had no issue. The hotel sent up some complimentary cupcakes to celebrate her birthday and easily accomodated any request we made. We borrowed umbrellas for an evening storm and they even helped secure a car to the airport.
As suggested by others, the elevators were slow and one was out of order for part of a day, but we made do. The breakfast was excellent for being included in the room price. Lots of choices. Fresh foods and clean eating area.
It was nice to have the kitchen in the room to store extra food or microwave leftovers.
The only tweaks I would make were that it was sometimes hard to find a concierge and the ones at the desk did not appear as knowledgeable as the front desk staff or as the ones who emailed me prior to the visit. Oh and those elevators. If I could give this place a 4.5 I would. ;)
Overall an excellent, personalized experience for a great price. We will definitely stay again!
- Official Description (provided by the hotel):
- Feel the pulse of New York City in our Midtown East location close to Grand Central Station, Fifth Avenue Shopping, and Rockefeller Center. Whether you're with us for a few days, a few weeks, or a few months, your daily routine matters. You'll thrive at Residence Inn with the conveniences you need. Like studio and spacious one-bedroom suites with separate living and sleeping areas. A fully-equipped kitchenette ready for your favorite cuisine and our grocery delivery service to fill your refrigerator and satisfy cravings. Free Internet for connecting to work and the outside world. Fuel up with our free hot breakfast to energize your mornings and exercise in our fitness center with treadmills, cycles, and free weights. At Residence Inn, we'll make sure you thrive during your stay. ... more less
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