I travel every week for my job and always stay at a Hilton brand hotel. This is by far one of the worst experiences I have ever had. The frontdesk agents were very rube and the manager on duty had a terrible attitude. Since when is it Hilton's policy to not allow guests to put cash on their room at check-in? I was at another Hampton inn the night before and a Homewood the week before that and I put part cash on both my rooms. When I continued to ask about why I can't pay part cash the agent wouldn't give me a reason. Upon looking at my statement the my card was authorized 3 times for the same amount. The first authorization already had the full amount of the room plus what extra amount in case for incidentals. When I asked the manager she blatantly stated that the extra $500 authorization was in case I caused damage to the room. I might be old fashion but you should not automatically assume that a guest is going to damage the room. I understand that this is a newer property but they need to learn the proper Hilton Policy's and get their acts together.
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