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“Kind and accommodating staff, clean, convenient, great price!”

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Holiday Inn Express New York - Manhattan West Side
Ranked #224 of 469 Hotels in New York City
Certificate of Excellence
Reviewed March 8, 2014

I still can believe was a how nice this hotel was for the rate and location. I would recommend this to anyone who wants to stay in Midtown and not break the bank. Luis (who was manning the front desk when I arrived) was able to check me in to an UPGRADED room when I arrived 4 hours before check in!

  • Stayed: March 2014, traveled on business
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Thank sab435
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded March 10, 2014

Dear sab435,

Thank you so much for the great review! Thank you also for mentioning Luis by name! We are very fortunate to have him play a key role on our team. I will make sure that he is recognized for his service! We are happy that you would recommend us to others and that you will be back! We hope to see you soon!

Warm Regards,

Michelle

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570 - 576 of 1,093 reviews

Reviewed February 28, 2014

Chose this hotel because we needed to be somewhere a few blocks away at 9am. Was going to stay in New Jersey but AAA RATE OF $99 was cheaper than anywhere else plus we were upgraded due to platinum status to a corner room on top floor. Hotel is like a HIE you would find in suburbs not a city. First off these are some of the nicest people you will find in NYC working here. The hotel is nice and clean on a quiet block. I have to say the rooms are very nice but a little small. The breakfast area was the best run i have ever seen at a HIE and the guy who runs it seems to know many repeat guest by name. 10 years ago you would not want to be near this area at all, but today it is safe and quiet and less hectic than midtown a 10 minute walk away. I will make sure to return to this hotel in the future.

  • Stayed: February 2014, traveled with family
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Thank 123NewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded March 5, 2014

Dear 123NewYork,

Thank you so much for the awesome review. Thank you also for choosing us. We value you as an IHG Platinum Rewards Member. We are happy that you thought our team members were 'some of the nicest in NYC'! We are also proud of how well run you feel our breakfast is. We are so lucky to have the team that we do. We look forward to seeing you again.

Warm Regards,

Michelle

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Reviewed February 23, 2014

This hotel is unbelievably good value. Every staff person was helpful, friendly, efficient. Rooms are the usual size for NY, iron and ironing board, tea and coffee making facilities are included. Free hot drinks available all day long in dining room, free cookies in the afternoon. Rooms were ready when we checked in before noon - clean, comfortable, lots of pillows, good quality toiletries. Breakfast was more than adequate. Eggs and either bacon or sausage, plain and wheat bread, English muffins, cinnamon rolls, apples, bananas, three different kinds of cereal, juices, hot drinks were all available. Dining room was a tad crowded around 8:30 am, but there was always plenty of food. Location is good, about 5 blocks from the subway. Front desk staff were very helpful with directions and maps, advising on places to go and see. I would use this hotel again in a heart beat.

  • Stayed: February 2014, traveled with friends
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1  Thank EMA47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded February 24, 2014

Dear EMA47,

Thank you very much for taking the time to write the detailed review. We greatly appreciate it! We are happy that you enjoyed your time spent with us! We are glad that you were able to take advantage for the amenities that we have to offer. We are also glad that you would use us again! We look forward to your next visit!

Warm Regards,

Michelle

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Reviewed February 23, 2014

Nice basic hotel. Staff where very nice. Big single beds in small rooms. Clean and tidy. The hotel was busy, and the breakfast room was full on some mornings. Good hotel for a family holiday. Location is down a quiet one way street. You need to remember "between 11th and 10th avenue" for the taxi drivers, because the number means nothing to them! Easy walking distance to Time Square, and the Intrepid aerospace museum is just around the corner.

  • Stayed: February 2014, traveled with family
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Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded February 24, 2014

Dear john b,

Thank you very much for the review! We are very glad that you enjoyed your stay! We are happy that you found the staff nice, and that you liked the location of the hotel! We hope that you will stay with us again on your next visit to New York City.

Warm Regards,

Michelle

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Reviewed February 20, 2014

Maybe because the room rates of Holiday Inn Express are on the budget range. People in general, the staff - they are a bit more genuine and sincere in hospitality.

Staff are extremely friendly. If you're not a stuffed-up snob yourself, you're able to converse on how's your day to what's on TV... It's great to have some sort of human-connection with real people after a long day's work or travel. I was smoking outside, the doorman from Eastern Europe exchanged thoughts on New York City... Interesting to hear what others have to say about the city.

Because there's no attitude or much pretense from walking to the lobby and be completely decked out with a fake smile. You can relax without an eye-roll or a stare from head-to-toe looking as if you're a Martian (as long as you're fairly the average Mr./Ms. Joe...) I guess depends what you like. Some do like all the glitz and glam with a massive hangout bar/lounge in the hotel...

The location is towards the outskirts of the Mid (Upper Mid) West Side. It's slightly away from all the hustle and bustle. Not bad to have a walk to/from the hotel in the morning/afternoon after sight-seeing/work, consider that a chill-out, cooling off walk and you'd get to have a good night sleep.

15-minutes or so by foot to Columbus Circle and Central Park. About the same to Times Square.

  • Stayed: February 2014, traveled solo
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1  Thank Arnold W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded February 21, 2014

Dear Arnold,

Thank you very much for taking the time to write the nice review. We are glad that you found the staff friendly, and that you had time to have conversations with some of our team members. We hope to see you again.

Warm Regards,

Michelle

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Reviewed February 10, 2014

We booked the HIE via a same day hotel app and got a great deal. We had to book last minute because we checked out of the Best Western President Hotel in Times Square—which we booked weeks ago—after only being in the room for 15 minutes because it was disgusting. Thankfully we found Holiday Inn Express. We recently stayed at a HIE in Los Angeles so we knew what to expect from the brand and were hoping for the same positive experience we had with the LA property.

This hotel lived up to what we expected. Price was right. Room was clean. Staff was VERY friendly and helpful. Luis and Juan were super nice and attentive and we're sorry we can't remember more of the staff's names to acknowledge them but everyone was great. The two guys who were setting up breakfast (one was from Miami) were very helpful and friendly.

Rooms are not huge but they are not super small either.

PROS
Great price
Clean
Friendly and helpful staff
Free breakfast
Free Wifi in room
DirecTV
Refrigerator

Cons
None we can think of

We can't say enough how happy we were to be able to get out of our stay at the Best Western and check into this Holiday Inn Express. We will definitely stay here again as it is well worth the money in the Times Square-ish area.

  • Stayed: February 2014, traveled on business
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1  Thank Kravid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded February 14, 2014

Dear Kravid,

Thank you so much for the awesome review!! We are glad that we were able to take you in after the bad experience you had with your first hotel. We are very happy that you enjoyed your stay! We are also happy that you appreciated the service. I will make sure that Juan, Luis and the restaurant crew are recognized! We look forward to your next visit to NYC! We hope it is soon!

Warm Regards,

Michelle

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Reviewed February 6, 2014

I'm chaperoning a 10th grade Humanities, Arts and Media trip with my high school. Luis has provided great service and has gone above and beyond to ensure our stay was wonderful.
Thanks so much, Holiday Inn Express and your terrific employees.

  • Stayed: February 2014
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Thank Lorijazz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this reviewResponded February 10, 2014

Dear Lorijazz22,

Thank you for the great review. I am glad that you, and your students, had a wonderful stay! I am also glad that Luis played a large part in this. We will make sure that he is recognized for his customer service! Thank you for choosing us for your trip. We hope to see you again!!

Warm Regards,

Michelle

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Additional Information about Holiday Inn Express New York - Manhattan West Side

Address: 538 W 48th St, New York City, NY 10036-1102
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #224 of 469 Hotels in New York City
Price Range: $157 - $447 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
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