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Holiday Inn Express New York - Manhattan West Side
Ranked #203 of 467 Hotels in New York City
Certificate of Excellence
Liverpool, United Kingdom
2 reviews
“Family Holiday”
4 of 5 bubbles Reviewed February 23, 2014

Nice basic hotel. Staff where very nice. Big single beds in small rooms. Clean and tidy. The hotel was busy, and the breakfast room was full on some mornings. Good hotel for a family holiday. Location is down a quiet one way street. You need to remember "between 11th and 10th avenue" for the taxi drivers, because the number means nothing to them! Easy walking distance to Time Square, and the Intrepid aerospace museum is just around the corner.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank john b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, February 24, 2014
Dear john b,

Thank you very much for the review! We are very glad that you enjoyed your stay! We are happy that you found the staff nice, and that you liked the location of the hotel! We hope that you will stay with us again on your next visit to New York City.

Warm Regards,

Michelle
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988 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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New York City, New York
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed February 20, 2014

Maybe because the room rates of Holiday Inn Express are on the budget range. People in general, the staff - they are a bit more genuine and sincere in hospitality.

Staff are extremely friendly. If you're not a stuffed-up snob yourself, you're able to converse on how's your day to what's on TV... It's great to have some sort of human-connection with real people after a long day's work or travel. I was smoking outside, the doorman from Eastern Europe exchanged thoughts on New York City... Interesting to hear what others have to say about the city.

Because there's no attitude or much pretense from walking to the lobby and be completely decked out with a fake smile. You can relax without an eye-roll or a stare from head-to-toe looking as if you're a Martian (as long as you're fairly the average Mr./Ms. Joe...) I guess depends what you like. Some do like all the glitz and glam with a massive hangout bar/lounge in the hotel...

The location is towards the outskirts of the Mid (Upper Mid) West Side. It's slightly away from all the hustle and bustle. Not bad to have a walk to/from the hotel in the morning/afternoon after sight-seeing/work, consider that a chill-out, cooling off walk and you'd get to have a good night sleep.

15-minutes or so by foot to Columbus Circle and Central Park. About the same to Times Square.

  • Stayed February 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Arnold W M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, February 21, 2014
Dear Arnold,

Thank you very much for taking the time to write the nice review. We are glad that you found the staff friendly, and that you had time to have conversations with some of our team members. We hope to see you again.

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
26 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed February 10, 2014

We booked the HIE via a same day hotel app and got a great deal. We had to book last minute because we checked out of the Best Western President Hotel in Times Square—which we booked weeks ago—after only being in the room for 15 minutes because it was disgusting. Thankfully we found Holiday Inn Express. We recently stayed at a HIE in Los Angeles so we knew what to expect from the brand and were hoping for the same positive experience we had with the LA property.

This hotel lived up to what we expected. Price was right. Room was clean. Staff was VERY friendly and helpful. Luis and Juan were super nice and attentive and we're sorry we can't remember more of the staff's names to acknowledge them but everyone was great. The two guys who were setting up breakfast (one was from Miami) were very helpful and friendly.

Rooms are not huge but they are not super small either.

PROS
Great price
Clean
Friendly and helpful staff
Free breakfast
Free Wifi in room
DirecTV
Refrigerator

Cons
None we can think of

We can't say enough how happy we were to be able to get out of our stay at the Best Western and check into this Holiday Inn Express. We will definitely stay here again as it is well worth the money in the Times Square-ish area.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Kravid
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, February 14, 2014
Dear Kravid,

Thank you so much for the awesome review!! We are glad that we were able to take you in after the bad experience you had with your first hotel. We are very happy that you enjoyed your stay! We are also happy that you appreciated the service. I will make sure that Juan, Luis and the restaurant crew are recognized! We look forward to your next visit to NYC! We hope it is soon!

Warm Regards,

Michelle
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Washington DC, District of Columbia
1 review
5 of 5 bubbles Reviewed February 6, 2014

I'm chaperoning a 10th grade Humanities, Arts and Media trip with my high school. Luis has provided great service and has gone above and beyond to ensure our stay was wonderful.
Thanks so much, Holiday Inn Express and your terrific employees.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lorijazz22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, February 10, 2014
Dear Lorijazz22,

Thank you for the great review. I am glad that you, and your students, had a wonderful stay! I am also glad that Luis played a large part in this. We will make sure that he is recognized for his customer service! Thank you for choosing us for your trip. We hope to see you again!!

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stroud, United Kingdom
2 reviews
4 of 5 bubbles Reviewed January 25, 2014

My Mum, Sister and I came to New York last October half term for the first time, we had such an amazing time, obviously we didn't spend a huge amount of time in the hotel due to exploring the City, but when we were there, we were looked after so well by the friendly staff - Particularly Wioleta and Luria who looked after us perfectly every morning at Breakfast time (Sorry if i have spelt your names wrong!) Overall we would recommend staying here for a trip to New York, it is perfectly located and has everything you would need. We are already planning a trip back this October :-) so we will be booking with you again for sure

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Natalie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, January 31, 2014
Dear Natalie S,

Thank you very much for the nice review! We are so glad that you enjoyed the staff. Thank you very much for recognizing Luriz and Wioleta by name. We will make sure that they are recognized. We are happy that you will be back. We look forward to seeing you in October!

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed January 17, 2014

Hotel prices for any Manhattan Hotel are expected to be high for New Years Eve, or any other major Holliday for that matter. The Holiday Inn was no exception. However, for the price this hotel was just a few blocks from Time Square, very clean, incredibly attentive, and friendly staff. I will consider this hotel again for future visits.

Room Tip: Get a room on the highest floor you can.
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BrandonW1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, January 20, 2014
Dear BrandonW1,

Thank you very much for the review. We are glad that you enjoyed your stay, and that you will stay again! We look forward to your next visit.

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roeland Park, Kansas
Level Contributor
3 reviews
5 of 5 bubbles Reviewed January 17, 2014

My husband and I stayed here over Christmas this year, and there were about a million guests all cramming into the breakfast area each morning. I was a bit embarrassed by the shoving and cutting of my fellow guests, but I was incredibly impressed with the phenomenal service that the breakfast and janitorial staff showed - they were polite, constantly cleaning up messes, and working their tails off! I have never seen such an impressive, TOTAL TEAM work crew. I made sure to write down names from the badges one morning - hats off to Richard, Farrel, Yan, Fernando, and Steven for their ability to stay calm and collected and put the customer's needs first!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meghan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, January 20, 2014
Dear Meghan C,

Thank you very much for the terrific review! I am so glad that you noticed the teamwork that the staff demonstrates! I really appreciate you taking the time to write down their names, and mention them! I will make sure that they are recognized for their efforts! We hope that you will stay again.

Warm Regards,

Michelle
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express New York - Manhattan West Side

Property: Holiday Inn Express New York - Manhattan West Side
Address: 538 W 48th St, New York City, NY 10036-1102
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #203 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
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