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Holiday Inn Express Manhattan Midtown West
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Reviews (1,156)
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All reviewshell's kitchentimes squarenew yorkthe breakfast areawest sideminute walkfree breakfastnearest subwayyogurtfew blockshot breakfastbreakfast staffrooms are smallhotel is locatedeach morningwould stay againhudson river
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649 - 654 of 1,156 reviews
Reviewed October 16, 2013

Positives:
-within 15 minutes walking distance of the javitts center and the cruise port.

-within a 30 minute walking distance of Rockefeller center.

-free hot breakfast (typically choices, but free none the less)

-reasonable parking garage ab a 5 min walk away

Negatives:

-avoid the first floor rooms, we heard employees ALL night long, hard to sleep.

-leaking roof in the bathroom, maintenance said they would take care of in the AM and there were no additional rooms available.

-located on a run down street due to construction as well as homeless people.

All and all we would not stay here again.

Room Tip: Avoid the first floor! Due to foot traffic and throw employee areas.
  • Stayed: October 2013, traveled as a couple
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Thank rjproof
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded October 22, 2013

Dear rjproof,

Thank you very much for your feedback. We rely on it to help us to continue to improve. I am sorry for the problem that you had during your stay, and the fact that it was not fixed to your satisfaction. I hope that you try us agin. We will make sure that you get a room on a higher floor!

Warm Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Initially I thought the location of this place was too far from the stations. But, then I realized the bus stops was nearby and it was still walkable to the nearest subway station. It is located just far enough from the hustle and bustle of Times Square that it was pleasantly quiet in the evenings and days. Even before entering the establishment, the outside patio area was lit nicely and well kept. The room we stayed in was just as tidy and clean. Staff was even able to even provide a comb that my boyfriend forgot. The breakfast was amazing as well; the hot breakfast changed each day I was there and was pleasantly surprised of the variety of beverages available. I had a pleasant experience and would stay here again.

Room Tip: The noise of other guests traversing the hallways will be heard, the walls and doors are thin.
  • Stayed: September 2013, traveled as a couple
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Thank va70aux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded October 15, 2013

Dear va70aux,

Thank you so much for the fantastic review! We are so happy that you enjoyed your stay! We are glad that you utilized the outside patio and that you felt that everything was clean. We are also pleased that you enjoyed the Express Start Breakfast and noticed that we try to rotate the items on a daily basis. We hope to see you again in the near future!

Warm Regards,

Michelle

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Reviewed October 13, 2013

Great staff, very helpful with directions and places to eat. I do agree with a comment from another site that walls are a little thin. We were right beside elevator and heard it all night and people in hallway. We stayed for New York comicon and will stay here again if we come back.

Stayed: October 2013, traveled with family
1  Thank brentb1166
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded October 15, 2013

Dear brentb1166,

Thank you for the great feedback. We are sorry that you thought the walls were thin, and hope that you were still able to get a good night's rest. We are happy that you experienced the great team, and that they were able to help you with what you needed. We hope that you had fun at comicon! We look forward to your next visit.

Warm Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

Booked this hotel based on fabulous ratings containing no bed bugs. This place is excellent in every way. You really get a five star treatment. Super clean rooms, fast responsive staff, not to mention a very good free breakfast daily. I was really impressed. We inspected the beds from a - z with a flashlight. No signs of bed bugs which are really apparent in New York City apparently.
Management and all employees including Violeta and Luriz were amazing.
I highly recommend this place and will not search no more for a hotel next time we have to visit New York City.

Room Tip: Fabulous hotel. Should be rated higher in terms of star rating.
  • Stayed: October 2013, traveled with family
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1  Thank Lucio M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded October 15, 2013

Dear Lucio M,

Thank you for taking the time to give such a great review. We are very happy that you chose us, and that we lived up to the ratings! We are glad that you felt that the team was 'amazing'. We will make sure that Luriz and Wioleta are recognized for their service. We are definitely lucky to have them. Thank you again for the comments. We hope to see you soon!

Warm Regards,

Michelle

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Reviewed October 11, 2013

What more can you ask for? A price of less than $304 per night would be welcome, after all it is ONLY a Holiday Inn Express, but given that the best room we could find on a popular weekend was at this hotel, through priceline for $250 per night plus tax (=$304), at least it was very good. An easy and pleasant walk to the N or M1 bus that crosses the city, a fun neighborhood on the upswing (***love the Hells Kitchen Flea Market on Saturday and the awesome restaurants on 9th...and some nice shops, too including Housing Works- where the money goes to victims of AIDS, HIV and homelessness) . We would stay here again for sure.

  • Stayed: September 2013, traveled as a couple
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Thank TheTravelCutie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express Manhattan Midtown West, responded to this reviewResponded October 15, 2013

Dear MaCherie57,

Thank you very much for the great review. We are very happy that you enjoyed your stay, and that you were able to visit some of the great features Hell's Kitchen has to offer. We look forward to having you back!

Warm Regards,

Michelle

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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