We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Amazing all around!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Holiday Inn Express New York - Manhattan West Side
Ranked #221 of 468 Hotels in New York City
Certificate of Excellence
Philadelphia, Pennsylvania
Level Contributor
98 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
“Amazing all around!”
Reviewed September 29, 2013 via mobile

This hotel has the nicest staff I have ever encountered at a hotel! From the moment we walked through the doors, the service was top notch and they made us feel "at home". The rooms are super clean and nicely up-to-date. There is a lovely sitting area out front. The location is one block from the pier. We will definitely stay here again. This Holiday Inn Express is doing everything right!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank omni81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, October 4, 2013
Dear omn81,

Thank you so much for recognizing our team. We are so happy that they made you feel at home. That is definitely the goal! It is great that you think they are the nicest ever! We are also glad that you noticed the cleanliness of the rooms, and that you had the opportunity to enjoy the outdoor seating. We look forward to welcoming you back 'home', when you are in town.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,018 reviews from our community

Traveler rating
    359
    473
    133
    29
    24
See reviews for
335
304
59
74
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto
1 review
Reviewed September 27, 2013

Everything was great, from room service and temperature control and great showers to free buffet breakfast and organized concierge services.

Kelley Cordoba was superb in delivering helpful services!

I would recommend the hotel to all. Staff are also bilingual - english and spanish

Room Tip: Book in advance
See more room tips
  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, October 4, 2013
Dear Tom K,

We apprecate that you took the time to write such a nice review, and to recognize Kelley. We understand what an asset she is to the team!! We are happy that you enjoyed everything about your stay. We look forward to having you back!

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
1 review
Reviewed September 26, 2013

the staff especially Farrel, and others were awesome, friendly, helpful , the rooms were clean and i liked everything,internet was had good speed as well as being reliable, the location of the hotel is awesome as i could access other places in Manhattan easily, we are definitely coming back next year with more friends !! me and my friend Joe Weston enjoyed a lot there staying for 8 days, hi to Farrel

Room Tip: room 906 is awesome
See more room tips
  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank charles N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, October 4, 2013
charles N,

Thank you very much for taking the time to give us your valued feedback. Thank you also for recognizing Farrel, and the rest of the team. They have a passion for what they do! We are glad that you enjoyed everything else about the hotel, and are excited that you will be returning.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mississauga, Canada
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed September 25, 2013

My wife and I just spent 5 nights here and we must say the staff is the friendliest we have ever encountered and we travel a lot. Nothing was too hard a task for these folks, from check in, to room cleaning, breakfast and just to say hello how are things. No charge internet use and free WIFI in rooms. Rooms a bit small but worked for us, clean, neat, ample breakfast included, coffee station open all the time. A short walk to Times Square and all the Hop on Hop off buses
( a great way to see the city) or the subway, another easy way to get around. Lots of good restaurants in the area, remember you are in Hells Kitchen.
Thanks Holiday Inn Express Manhattan West for helping make our "Holiday" truly enjoyable.
P&J James

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tootall88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, October 4, 2013
Dear tootall88,

Thank you very much for taking the time to write the great review! We are happy that you enjoyed your stay. I love the fact that you feel this was the friendliest staff ever! I agree. I am very lucky! I am glad that they played a role in making your 'Holiday' enjoyable. We hope that we see you again the next time you are in New York City. Thank you again.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 18, 2013

Luis got us the room we asked for even though Priceline didn't guarantee it, and they were over booked. The room is clean and the staff couldnt be friendlier. No complaints at all. Good place. Go Luis.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Michael E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, September 22, 2013
Dear Michael E,

Thank you so much for taking the time to write the nice review. Thank you also for recognizing Luis. We are glad that he was able to find the room that you requested. We are fortunate to have him on our team. We are happy that you enjoyed the rest of your stay as well. We hope to see you in the near future.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Canada
1 review
Reviewed September 10, 2013

We stayed at this hotel for 6 nights and just loved it. 5star staff - you can visibly see that they believe in customer is number 1. Kids and business friendly. Internet, printer use with no extra cost. The location is awesome - Hell's kitchen is more residential than commercial. 100s of nice reastaurants; most will deliver to the hotel till late. We walked to Broadway, time square, 5th ave everyday. We had a great vacation and the hotel definitely was a big reason.

  • Stayed August 2013, traveled with family
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ali_smc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, September 12, 2013
Dear ali_smc,

Thank you so much for recognizing our 5star team. They have such a passion for helping guests! We are so glad that we played a part in making your vacation a success. We hope to see you again.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Endicott
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed September 5, 2013

The staff is friendly and helpful and went out of their way to help. The rooms are nicely appointed and all new....very comfortable beds and pillows.
The breakfast was ample and good, with coffee all day.
Between 10th and 11th Aves. but really a short walk to anything.

  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BinghamtonBeth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Michelle G, General Manager at Holiday Inn Express New York - Manhattan West Side, responded to this review, September 12, 2013
Dear BinghamtonBeth,

We are very happy that you enjoyed our hotel. We hope that you have the chance to visit again in the near future. We appreciate that you took the time to write the great review.

Warm Regards,

Michelle
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Comfort Inn Midtown West
Comfort Inn Midtown West
#317 of 468 in New York City
519 reviews
Midtown
Holiday Inn Express Manhattan Times Square South
Holiday Inn Express Manhattan Ti...
#181 of 468 in New York City
1,136 reviews
Midtown
Holiday Inn Express New York City Times Square
Holiday Inn Express New York Cit...
#290 of 468 in New York City
2,091 reviews
Show Prices
Show Prices
Show Prices
Midtown
Holiday Inn New York City - Times Square
Holiday Inn New York City - Time...
#189 of 468 in New York City
560 reviews
Midtown
Skyline Hotel
Skyline Hotel
#277 of 468 in New York City
2,469 reviews
Midtown
Fairfield Inn & Suites New York Manhattan/Central Park
Fairfield Inn & Suites New York ...
#299 of 468 in New York City
116 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express New York - Manhattan West Side? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express New York - Manhattan West Side

Property: Holiday Inn Express New York - Manhattan West Side
Address: 538 W 48th St, New York City, NY 10036-1102
Phone Number:
Location: United States > New York > New York City > Midtown , Hell's Kitchen , Manhattan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #221 of 468 Hotels in New York City
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express New York - Manhattan West Side 3*
Number of rooms: 179
Reservation Options:
TripAdvisor is proud to partner with IHG, Expedia, Booking.com, Hotels.com, Travelocity, TripOnline SA, Hotwire, Priceline, Cheap Tickets, Cancelon, getaroom.com, HotelsClick, HotelQuickly and HRS so you can book your Holiday Inn Express New York - Manhattan West Side reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing