We found the staff at the hotel super friendly and helpful. This was across the board, from the two guys at the front desk (Juan and Luis) to all of the housekeeping staff to the eating area staff, who in the midst of a chaotic breakfast did not mind replenishing different things that they had run out of... i would recommend getting a room away from the construction on 48th street (the construction started at 7am and was really loud) but after one night, we asked to have our room moved, and they were more than glad to do so. once we moved to the other side of the hotel, it was no problem. My only minor complaint about the hotel was the elevator, which was super slow at times when a lot of people were using it. We very much enjoyed our stay!
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