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All reviews strand bookstore great location new york east village whole foods fitness center boutique hotel front desk staff rooms are small around the corner love this hotel street noise nyu subway nyc block sink
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Reviewed May 27, 2019

Our stay was subpar from previous times. Front desk at check in forgot to change my checkout date. Luckily I was not charged for another night. The boiler went out so we had no hot water for half a day. Food was okay. Rooms are always clean. Just an average stay for the price.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Connector27552612260
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
NYCHotelMgr, General Manager at Hyatt Union Square New York, responded to this reviewResponded June 5, 2019

Hello Connector27552612260-

Thank you for sharing your latest experience with us. We are sorry to hear we did not exceed your expectations during this trip. We do hope you will give us another chance.

Regards,
David McManus
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 16, 2019

Had to change rooms 2 times and 3 room had a horrible mattress with cleaning woman's hair on the sheets. Complained and got no help at all. Paid $419+ tax per night for a completely horrible experience. Paper thin walls, staff that does not care about guest comfort.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank 569archanaw
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this reviewResponded May 20, 2019

Hello 569archanaw-

Thank you for telling us about you recent stay. We apologize that you had this experience. We will share your comments with our housekeeping and front desk teams to help us improve our service.

Regards,
David McManus

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2019

Outstanding service and ideal location in the heart of it all. Steps from Union Square and all the public transport you need. Restaurants, bars and venues of the Lowe East Side are all accessible. Perfect for families and couples looking for easy access and excitement

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
3  Thank H266JUjohnm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this reviewResponded May 14, 2019

Hello H266JUjohnm-

Thank you for sharing your feedback. We appreciate it and hope to welcome you back soon.

Regards,
David McManus
General Manager

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Reviewed May 11, 2019

My wife and I visited our son recently in NYC. We picked this hotel because of its location. It was not the least expensive hotel, but it was perfect for our stay. Our room was small but well appointed. Hotel staff was very friendly. Library Bar at the hotel was outstanding and very comfortable. We plan on staying there at our next trip to NYC.

Date of stay: May 2019
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Breuter
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this reviewResponded May 14, 2019

Hello Breuter-

Thank you for choosing to stay with us. We're pleased we met your expectations. We hope to welcome you back again soon and take advantage of our weekend offers.

Regards,
David McManus
General Manager

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Reviewed May 9, 2019

Overall a solid hotel. Clean and efficient stay. Rooms are small but so is everything in NYC due to space. Food not included with stay so be prepared to spend money on breakfast; that said there are plenty of local options available.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Roam66423029442
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GMDavidMcManus, General Manager at Hyatt Union Square New York, responded to this reviewResponded May 14, 2019

Hello Roam66423029442-

Thank you for sharing your recent stay. We are pleased you enjoyed your stay overall. We do hope you will chose to stay with us again in the future.

Regards,
David McManus
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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