Did not get my folio emailed to me as I had requested and confirmed with the front desk m. Late-arriving breakfast (ordered between 8:15-8:30, showed up at 8:40). As a gold passport platinum member I expected a lot more.More
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This hotel is a true gem and the staff make every stay personalized and special. i was shocked when after staying only a handful of times, they recognized me as a repeat customer. Truly outstanding service!
Dear Carolyn B,
Thank you for your lovely review! We look forward to hosting you again in the near future.
Kindly,
David McManus
General Manager
Very convenient location next to Union Square. I took overnight flight from west coast and arrived at hotel around 10 amin the morning and was very tired. But, the staff at front desk was able to find a room for me to check in immediately, which was the best experience of this trip. During my last a couple of trips to NYC I had to wait till afternoon before getting a room at other hotels. However, the room is very small at Hyatt. The fitness facility was excellent. I
Dear mark_zhang101,
Thank you for your lovely review! We look forward to hosting you again soon.
Kindly,
David McManus
General Manager
First time in New York, took a long Labor Day weekend trip! The rooms were clean and modern, loved the design. The staff were very accommodating, whatever we needed, they handled quickly. The city is a very noisy place but the double panes windows did what they could to quiet things down. One small downside is I would like to have had access to an ice machine on our floor but the staff will get it for you, just seems more convenient to have a quick pop down the hall to get some ice.
Dear lync224,
Thank you for your lovely review! We look forward to hosting you again in the near future.
Kindly,
David McManus
General Manager
More of a boutique hotel look and feel. The rooms are updated and modern and well designed for such small spaces. The restaurant was nice and the staff was helpful. The location was right next to union square which is a great part of town.
Dear Cliff J,
Thank you for your review! We look forward to hosting you again in the near future.
Kindly,
David McManus
General Manager
