We've stayed at this hotel on multiple occasions. All of our stays have been excellent except one which was down right awful. On that visit, they gave us a room that smelled like mildew or smelly socks. Yuck! Housekeeping had the air turned down super low to try to reduce the odor, but it didn't work at all. We called the front desk to alert them to the matter, and a man appeared at our door who seemed to be very annoyed by us. He stepped into our room and spritzed the room and carpet with a deodorizer. It helped for about ten minutes. He obviously had no intention to help us. His body language and expression said it all. Also that stay, housekeeping never came by in three days. We also had a shower door that leaked severely, so the bathroom was a mess. We were using our used towels to keep the water from the shower from reaching the bedroom and carpet.
Even after that awful visit, we returned again on a different trip, and everything was great again just as we have been accustomed. For the price, the hotel is a good value for Manhatten.
- Official Description (provided by the hotel):
- Welcome to Holiday Inn Express Manhattan Times Square South! Enjoy a calm, peaceful haven in the heart of NYC. You are a part of it all when you "Stay Smart" at the Holiday Inn Express(R) NYC hotel on 36th Street which is centrally located in the heart of midtown. You are steps away from fabulous shopping and famous landmarks. Business travelers can be minutes away from their offices of Marsh and Mclennan, Verizon, Google ABC,JP Morgan Chase,and McGraw Hill. All are within walking distance of our location in Manhattan near the Empire State building and minutes away from Times Square. Our hotel guests can stay productive in our 24-hour business center with copy, fax, printing and computer services. There is so much to do whether you want to catch a Broadway play or visit the Modern Museum of Art, browse the shops on Fifth Avenue or enjoy the sites at Chelsea Piers, The Holiday Inn Express(R) NYC hotel on 36th Street is located near the best of Manhattan and Times Square. Our hotel guests can go skating at Rockefeller Center, stroll in Central Park or Bryant Park or take an evening cruise around New York City. You will take delight in magnificent, skyscraper views, our impeccable customer service and terrific, complimentary amenities. Take advantage of our free, hot breakfast bar. Everyone's a star at our Holiday Inn Express(R) NYC hotel. With a name you can trust and a price you can afford, we'll indulge you with a practical and convenient stay. ... more less
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