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“Some great and some not so great.” 3 of 5 stars
Review of Walker Hotel Greenwich Village

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Walker Hotel Greenwich Village
Ranked #117 of 478 Hotels in New York City
Certificate of Excellence
GreenLeadersBronze level
New York City, New York
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Some great and some not so great.”
3 of 5 stars Reviewed January 19, 2014 via mobile

The Jade was found on Trip Advisor. Some of the sites said there were no rooms, so I called. The receptionist convinced me to stay in a slightly larger room than the standard. With the comments online about the small rooms we decided to upgrade to the larger gueen room. The room is still extremely small. The proportions of the room are unusual and it is so narrow it is hard to walk by the bed without getting banged by the frame. The room was very dark. There was not enough lighting. The art decoration decor was charming but did not make up for the size of the room.
The hotel is in a fun area of the City and near great restaurants. The Jade has a wonderful bar. They have happy hour that is classy. The servers are polite and friendly.
When we arrived it was in the middle of a main water break. We had a hard time getting to the hotel. Within one day the internet, tv and phones went out. The people at the front desk told us to go to Starbucks as if this was a normal thing to do. My husband asked if we would be compensated for the inconvenience but the young receptionist acted as though he was insulting her. We are both dependent upon the web for work and do not plan on camping out at Starbucks. We found another hotel and left paying full fare.
This is an example of how not to treat your customers. They are a young hotel but it is no excuse for treating customers this way. It is not inexpensive for the size of the rooms. Think if a college dorm room...even small for New York.
The entry to the hotel and the restaurant are lovely. Hopefully they can change things in time.

Stayed January 2014, traveled with family
Helpful?
1 Thank Christine F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Walker Hotel Greenwich Village, responded to this review, January 23, 2014
Dear Christine F,

Thank you for your review. We regret to hear that you did not enjoy your stay with us and that your work was interrupted due to the water main break. This was a highly unusual situation, which impacted all of 13th street. We apologize that because of this you were unable to enjoy the complimentary wifi that we usually offer in our rooms and lobby. We also are very sorry to hear that you did not find our staff to be helpful or personable, as we strive to provide an exemplary level of service and to exceed our guests’ expectations. With renewed apologies, we hope that should you return to New York, you might give us another try.

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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754 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (158)
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English first
Rio de Janeiro, RJ
Level Contributor
66 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 stars Reviewed January 19, 2014 via mobile

We had a great stay at the Jade Hotel. Beautiful, very comfortable, very clean and well located. The staff was friendly as well.
There was no shower curtain which bothered us a little since the bathroom got completely wet. Other than that it couldn't have been better.

Stayed January 2014, traveled as a couple
Helpful?
Thank Sabrina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed January 16, 2014

My husband and I recently spent 9 nights here. Beautiful hotel, fantastic position, great staff. It's plush, dimly lit and welcoming. Highly recommended.
It was a warm and cosy oasis after days of walking. Close to the more interesting parts of NYC. Loved the village atmosphere of the neighbourhood.
We got a great rate ($200) and considered it excellent value.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank macra123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Walker Hotel Greenwich Village, responded to this review, January 23, 2014
Dear macra123,

Thank you for your review. We are so pleased to hear that you had such a fantastic stay at The Jade and that you found the hotel and the staff to be cozy and welcoming! Our designers tried to capture the authentic feel of Greenwich Village and we are so glad you enjoyed the atmosphere and neighborhood during your stay. We look forward to welcoming you back the next time you are in New York!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed January 15, 2014

Loved this hotel. The location is perfect, the staff was so kind & helpful, the hotel was beautiful, and the beds were so comfortable, which was perfect after days spent walking. I would stay here again & again. In fact, I didn't want to leave.

  • Stayed January 2014, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank megalicious22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Walker Hotel Greenwich Village, responded to this review, January 16, 2014
Dear Megalicious22,

Thank you for your review. We appreciate your kind words about your stay and are so happy to hear that you found everything at The Jade to be perfect! Our goal is to exceed expectations and we are so glad that you found our staff to be friendly and helpful and our location convenient to exploring New York. We look forward to welcoming you back soon!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bethesda, Maryland
Level Contributor
119 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
5 of 5 stars Reviewed January 15, 2014

Great spot. Well located, nice Art Deco theme, rooms are a bit small but workable. Friendly, helpful staff. Good food, nice bar. I enjoyed the wifi in the lobby with my morning coffee. Elevators are slow but work.

Room Tip: Top floor rear, for quiet
See more room tips
  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SkipperDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
33 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 stars Reviewed January 13, 2014

stayed here with some friends on a business trip.

It's Art Deco style and is plush and also a little quirky.

As expected service was good and the rooms were very comfortable if not a little dark due to the decor. That said dark is conducive to sleep!

The concierge team were great and ready to help. The hotel is in one of the cool but earthy parts of town and ideally located to immerse yourself into NYC.

Only downside I could say it the bar and restaurant were closed for private parties on two consecutive nights - which means that we couldn't use them. We could get drinks in the lobby but it's not the same.

Management ...This should be something that doesn't happen!!!

  • Stayed January 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank thedevilatplay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth M, General Manager at Walker Hotel Greenwich Village, responded to this review, January 16, 2014
Dear thedevilatplay,

Thank you for your review. We are glad to hear that you enjoyed your stay and that your accommodations provided a great night’s sleep! We strive to provide exceptional service to our guests and are happy to hear that you had a great experience with our team. We hope you will accept our sincerest apologies that you were unable to enjoy our restaurant and their great market-driven dishes and signature cocktails. Closings on consecutive nights are highly unusual and we regret that this was inconvenience during your stay. With renewed apologies, we hope to welcome you back next time you are in New York!

Sincerely,
Elizabeth Mao
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
home
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed January 12, 2014

Spent only one night at The Jade,attended company Christmas party nearby.We arrived quite early but a room was made available to us by pleasant front desk.Room small ,clean,attractive.After check in we had a drink at the bar,staff was great.Short walk to Union Square.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank thedog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Walker Hotel Greenwich Village

Property: Walker Hotel Greenwich Village
Address: 52 W 13th St, 13th Street Between 5th & 6th Ave, New York City, NY 10011-7902 (Formerly The Jade Hotel)
Phone Number:
Location: United States > New York > New York City > Greenwich Village
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #117 of 478 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Walker Hotel Greenwich Village 4.5*
Number of rooms: 113
Official Description (provided by the hotel):
Walker Hotel Greenwich Village is an independent downtown NYC boutique hotel located in the heart of historic Greenwich Village. The Walker Hotel Greenwich Village embodies the energy & individuality of the Village lifestyle while reflecting its charm and history. Walking distance to iconic downtown neighborhoods and attractions, guests of Walker Hotel are in easy reach of Washington Square Park, Union Square, Chelsea and the famed Meatpacking District. Catering to travelers seeking an authentic New York City hotel experience, guests of Walker Hotel Greenwich Village will enjoy complimentary WiFi, complimentary bottled water, complimentary local calling, evening turn-down service, daily newspapers, 24-hour fitness center, 24-hour room service and 24-hour Concierge services. Walker Hotel's American restaurant and bar, Grape & Vine, serves market-driven fare in an elegant and artsy setting. Its sensual ambiance and engaging service is a casual chic Village oasis enjoyed by our guests and locals alike. ... more   less 
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