The Jade was found on Trip Advisor. Some of the sites said there were no rooms, so I called. The receptionist convinced me to stay in a slightly larger room than the standard. With the comments online about the small rooms we decided to upgrade to the larger gueen room. The room is still extremely small. The proportions of the room are unusual and it is so narrow it is hard to walk by the bed without getting banged by the frame. The room was very dark. There was not enough lighting. The art decoration decor was charming but did not make up for the size of the room.
The hotel is in a fun area of the City and near great restaurants. The Jade has a wonderful bar. They have happy hour that is classy. The servers are polite and friendly.
When we arrived it was in the middle of a main water break. We had a hard time getting to the hotel. Within one day the internet, tv and phones went out. The people at the front desk told us to go to Starbucks as if this was a normal thing to do. My husband asked if we would be compensated for the inconvenience but the young receptionist acted as though he was insulting her. We are both dependent upon the web for work and do not plan on camping out at Starbucks. We found another hotel and left paying full fare.
This is an example of how not to treat your customers. They are a young hotel but it is no excuse for treating customers this way. It is not inexpensive for the size of the rooms. Think if a college dorm room...even small for New York.
The entry to the hotel and the restaurant are lovely. Hopefully they can change things in time.
- Official Description (provided by the hotel):
- Walker Hotel Greenwich Village is an independent downtown NYC boutique hotel located in the heart of historic Greenwich Village. The Walker Hotel Greenwich Village embodies the energy & individuality of the Village lifestyle while reflecting its charm and history. Walking distance to iconic downtown neighborhoods and attractions, guests of Walker Hotel are in easy reach of Washington Square Park, Union Square, Chelsea and the famed Meatpacking District. Catering to travelers seeking an authentic New York City hotel experience, guests of Walker Hotel Greenwich Village will enjoy complimentary WiFi, complimentary bottled water, complimentary local calling, evening turn-down service, daily newspapers, 24-hour fitness center, 24-hour room service and 24-hour Concierge services. Walker Hotel's American restaurant and bar, Grape & Vine, serves market-driven fare in an elegant and artsy setting. Its sensual ambiance and engaging service is a casual chic Village oasis enjoyed by our guests and locals alike. ... more less
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