I recently had to cancel a stay in NY due to an unexpected long term illness. The manager and staff were not only co-operative in dealing with my cancellation, but sent me the kindest well wishes and encouragement to get better. I believe this was above and beyond their duty and whoever I have told my story too of my friends, have all said they will stay there on their next trip to NY and tell them why. I am determined to get better to go there and meet them. Their kindness and good wishes (from total strangers) is very humbling and warmly received
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