My parents have been wanting to go to NYC for some time now. When they finally gave me the go ahead I jumped on hotwire and booked our vacation. My Dad had just started using a powered wheel chair, so I made sure to let hotwire know that we needed a wheelchair accessible room, however, when we got to the hotel, we weren't able to even get the wheelchair in the room we had booked. Jon Graziano was the gentleman working the front desk, and he went above and beyond, multiple times, to fix the problem. Comfort Inn may not be the first name you think of when you go to New York City, but I can't imagine a hotel anywhere having better service.
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