To make a long story short I had book this hotel for July in the beginning of April through booking.com and the confirmed my reservations, the night before we were arriving to NYC I called the hotel and Joanna said she didn't have a reservation for none of my rooms and the hotel was completely sold I started yelling at her like it was her fault she kept it very professional telling me she was there to help and just like she said it she helped! She took my phone number and to give me a call back because booking. Com didn't make my reservation with the hotel. I called booking.com and they were no help since the hotel was sold out, I honestly don't know why or how this girl that was just a front desk got us the rooms but she did, I say this because she could've easily just said to speak to a manager in the morning but she didn't she went above and beyond to help even when we arrived to the hotel she checked us in with a warm welcoming to me and my family had ours rooms ready next to each other, gave us information of the area, I'm very thankful for all the hospitality because I travel a lot and this hotel was just great.
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