We had an excellent time on the happy hour cruise, the views were fantastic and all of the staff were friendly and attentive throughout, especially Ariful who went above and beyond to ensure we had a great time. I would highly recommend.More
We had an excellent time on the happy hour cruise, the views were fantastic and all of the staff were friendly and attentive throughout, especially Ariful who went above and beyond to ensure we had a great time. I would highly recommend.MoreShow less
Thanks for the wonderful feedback! We are happy that you received outstanding service on board. We appreciate you recommending us - see you back real soon!
Seriously. It’s been two years since our last try.
Don’t ever do a boat party here. The boat doesn’t leave on time because their security is ridiculous. They feel up the guests and it takes an hour to get on. We left before hitting security because the line didn’t move in 30 mins. My money should be refunded
Hi Brian - We're sorry to hear you were disappointed with the recent cruises you had signed up for. Based on the information you provided, it seems like you booked a promoter cruise wherein our vessel was just rented for a private event. We recommend that you get back in touch with the promoter and see what options they can provide since you did not get to take the cruise. Sorry again for your experience!
I purchased the ticket which included food and drink - which consisted of a medium sized buffet and an open bar (my ticket didn't include spirits) but it was a great price, a nice comfortable boat, seating inside if the weather is bad and absolutely amazing views. Really worth it just for the tour around Manhattan being able to see the skycrapers and the Statue of Liberty from a good distance for pictures.
Thanks for the kind words! Hope we see you again soon!
There is a party tour of this and an "educational" tour. We took the latter. There was nowhere to sit on the top deck by the time we got on, we had to fight for space on standing room on front of boat, second floor. TONS of tourists taking up the entire front of boat taking 5000 selfies with statue of liberty whole time and talking VERY loudly so you couldn't even hear the dude that was delivering all the information on the mike. There was no speaker on front of boat so we missed a lot of it, because we didn't want to sit outside and look through the window. The boat was old and kind of gross. It was also supposed to be an hour long. Tour was about 37 minutes from departure to arrival. Fun to see statue of liberty, Ellis island, lower Manhattan, goes under Brooklyn bridge. There is limited wine and beer but no cocktails so that was a bummer. Few snack options. They took a photo of our little group in front of a green screen at the beginning check in, and let us all off the boat without telling us what that was even all about. Maybe we were supposed to get a photo? we didn't. It was ok but expensive for how crummy everything was unfortunately. The people on the party boat were having much more fun haha.
We appreciate this feedback, Jugey We have passed it along to our onboard team so we can follow through with the concerns you mentioned. Hopefully we can welcome you back for a 5-star cruise experience.
I went on the Rock the Yatch cruise during mid-May. The boat is huge and has 2 inside floors and 2 outside floors. The food and drinks were amazing!!!! Music was great, I met some real nice people with whom I still speak and saw the most amazing night views of NYC and NJ!!!! The cruise personnel was so nice and helped you in everything you needed. The DJ had some amazing mixes going on! The bathroom were in pristine conditions!!!! The pier is very easy to find and has good connections with midtown. I will go on this cruise again if I ever go back to NYC!!!
Thanks for the awesome feedback! We're happy that you had a blast on board the Rock the Yacht cruise. You definitely must visit us again the next time you make it to the city!
Our family travelled to New York on vacation. We were surprised at how caring the people were on this cruise. One of us was wheelchair bound. From the people who sold us our tickets to those who helped get the chair (and rider) off and onboard, to the announcer who narrated, (Jack)- all were deeply caring and kind. Jack made us feel so welcome, and he was super funny and genuinely interested in his passengers. The VIP treatment we received was so appreciated. You will love this tour. It's beautiful and really helped us get the feel of tbe places to see. Thank you!
Thank you for acknowledging the amazing customer service you received from our onsite team. We will definitely share this feedback with them. We look forward to welcoming you and your family back for another cruise around the harbor soon!
Nice way to see the city but the sound system to hear the guided tour is very poor and she kept cutting out. Long wait time if you get off before the next boat arrives. If the guide asked once she asked ten times for a tip and I think she probably ended up with less as people were getting upset.
We appreciate this feedback. We have passed it along to our onboard team so we can follow through with the concerns you mentioned. Thank you for bringing it to our attention and we hope you come visit us again soon.