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Refinery Hotel
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Traveler rating
4,383
1,053
305
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56
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All reviews rooftop bar parker quinn hat factory bryant park the empire state building new york great hotel live jazz hotel guests boutique hotel times square love this hotel street noise location was perfect few blocks penn station nyc
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Reviewed September 18, 2016
Great Choice!

Our stay these past three days at the Refinery was fantastic! The hotel is centrally and conveniently located without being too much in the midst of Time Square mayhem. The rooms are large for NYC. The hotel has a wonderful ambiance. I loved their shampoo and lotion! The hotel staff was super kind. We would absolutely stay here again! The rooftop bar serves a pretty tasty margarita against the backdrop of the Manhattan sky...

Room tip: The rooms higher up are of course quieter but we were on floor 5 and did just fine.
Date of stay: September 2016
  • Trip type: Traveled with family
    • Value
    • Sleep Quality
    • Service
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eric_Refinery, General Manager at Refinery Hotel, responded to this reviewResponded September 19, 2016

Thanks for your review, Scarriz72! We were so happy to have been a great choice and we look forward to your return visit!

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Reviewed September 18, 2016
We didn't want to leave

It was amazing, clean, great customer service and great restaurant. It was well worth the price. Room was clean, well stocked and bathroom was decent size. The front desk staff went above and beyond to welcome us. Thank you!

Date of stay: September 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask jenncrod about Refinery Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eric_Refinery, General Manager at Refinery Hotel, responded to this reviewResponded September 19, 2016

Jenncrod we are pleased you enjoyed your stay from start to finish! Thank you for acknowledging our service! Our team looks forward to seeing you on a repeat visit.

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Reviewed September 18, 2016 via mobile
Exceptional

We stayed at the Refinery hotel on a Friday night after a family wedding. The staff were amazing and very attentive. The room itself was beautiful and impeccably clean. Housekeeping and the front desk staff checked in with us throughout our stay to make sure we were always happy. I would definitely recommend the rooftop bar for drinks! The staff on the roof were also excellent and very efficient! A++. We will be coming back!

Date of stay: September 2016
Trip type: Traveled with family
Ask Victoria R about Refinery Hotel
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Eric_Refinery, General Manager at Refinery Hotel, responded to this reviewResponded September 19, 2016

Victoria R, we are delighted to hear you had a exceptional experience at Refinery Hotel! We can’t wait to welcome you back on a return visit!

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Reviewed September 18, 2016
Comfortable welcoming hotel.Friendly staff always accessible.Busy,bubbling everybody seeming to be enjoying themselves.

Comfortable,welcoming hotel.Friendly staff always accessible.Busy bubbling ,everybody seeming to be enjoying themselves.Only managed Roof Bar once as it was so busy not sure if it could be enlarged.Loved the Jazz in the lounge bar.

Date of stay: August 2016
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Ask 658lionelm about Refinery Hotel
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Eric_Refinery, General Manager at Refinery Hotel, responded to this reviewResponded September 19, 2016

Thank you for your excellent review, 658lionelm, we are delighted you enjoyed our bubbling atmosphere and look forward to welcoming you back on another stay soon!

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Reviewed September 18, 2016 via mobile
Best of the Best

With my job I travel 3 weeks a month, so I'm in and out of many hotels across the country. But the Refinery is in a league of their own! Clean, spacious rooms with a great view. By far the best customer service I've ever received during all of my travels. Their front of house staff is second to none. Especially the young lady who took care of my wife and I. Amanda, was super helpful providing directions and recommendations. Amanda went above and beyond to make sure we had the best NYC experience! Hotel employees across the country could learn something from such a genuine, friendly person like Amanda. Great job Refinery Hotel! Amanda deserves a pat on the back and a raise. Thanks.

Date of stay: September 2016
Trip type: Traveled as a couple
Ask NateMyers about Refinery Hotel
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Eric_Refinery, General Manager at Refinery Hotel, responded to this reviewResponded September 19, 2016

Your enthusiastic review is much appreciated, NateMyers--thank you for posting. We hope you will make a return trip soon.

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