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A TripAdvisor Member

Birthday Weekend Get Away

Name: Birthday Weekend Get Away
Item: Refinery Hotel
Rating: 5

Review of Refinery Hotel

Reviewed September 18, 2016

We planed a last minute trip for my husband's birthday. After looking at several properties I decided on the Refinery Hotel and we were not disappointed. The location was fantastic, close to great restaurants and entertainment. The staff was gracious and attentive. I let the staff know when I booked the reservation that it was my husband's birthday - on his birthday they had a complimentary bottle of wine and a birthday cupcakes waiting in the room for us after we returned from brunch.
The rooftop lounge has great views of the city and was the perfect spot to unwind.
The hotel was beautifully restored, elegant while rustic, the staff was amazing and the location was perfect.More

Date of stay: April 2016

See all 5,024 reviews

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1,826 - 1,831 of 5,024 reviews

Scarriz72

Williamstown, Massachusetts

1214

Reviewed September 18, 2016

Great Choice!

Our stay these past three days at the Refinery was fantastic! The hotel is centrally and conveniently located without being too much in the midst of Time Square mayhem. The rooms are large for NYC. The hotel has a wonderful ambiance. I loved their shampoo and lotion! The hotel staff was super kind. We would absolutely stay here again! The rooftop bar serves a pretty tasty margarita against the backdrop of the Manhattan sky...

Room tip: The rooms higher up are of course quieter but we were on floor 5 and did just fine.

Date of stay: September 2016

Ask Scarriz72 about Refinery Hotel

1 Thank Scarriz72

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thanks for your review, Scarriz72! We were so happy to have been a great choice and we look forward to your return visit!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

jenncrod

Poughkeepsie, New York

Reviewed September 18, 2016

We didn't want to leave

It was amazing, clean, great customer service and great restaurant. It was well worth the price. Room was clean, well stocked and bathroom was decent size. The front desk staff went above and beyond to welcome us. Thank you!

Date of stay: September 2016

Review collected in partnership with this hotel

Ask jenncrod about Refinery Hotel

1 Thank jenncrod

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Jenncrod we are pleased you enjoyed your stay from start to finish! Thank you for acknowledging our service! Our team looks forward to seeing you on a repeat visit.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Victoria R

Reviewed September 18, 2016 via mobile

Exceptional

We stayed at the Refinery hotel on a Friday night after a family wedding. The staff were amazing and very attentive. The room itself was beautiful and impeccably clean. Housekeeping and the front desk staff checked in with us throughout our stay to make sure we were always happy. I would definitely recommend the rooftop bar for drinks! The staff on the roof were also excellent and very efficient! A++. We will be coming back!

Date of stay: September 2016

Ask Victoria R about Refinery Hotel

Thank Victoria R

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Victoria R, we are delighted to hear you had a exceptional experience at Refinery Hotel! We can’t wait to welcome you back on a return visit!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

658lionelm

Manchester, United Kingdom

Reviewed September 18, 2016

Comfortable welcoming hotel.Friendly staff always accessible.Busy,bubbling everybody seeming to be enjoying themselves.

Comfortable,welcoming hotel.Friendly staff always accessible.Busy bubbling ,everybody seeming to be enjoying themselves.Only managed Roof Bar once as it was so busy not sure if it could be enlarged.Loved the Jazz in the lounge bar.

Date of stay: August 2016

Review collected in partnership with this hotel

Ask 658lionelm about Refinery Hotel

Thank 658lionelm

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Thank you for your excellent review, 658lionelm, we are delighted you enjoyed our bubbling atmosphere and look forward to welcoming you back on another stay soon!

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

NateMyers

Huntington, West Virginia

Reviewed September 18, 2016 via mobile

Best of the Best

With my job I travel 3 weeks a month, so I'm in and out of many hotels across the country. But the Refinery is in a league of their own! Clean, spacious rooms with a great view. By far the best customer service I've ever received during all of my travels. Their front of house staff is second to none. Especially the young lady who took care of my wife and I. Amanda, was super helpful providing directions and recommendations. Amanda went above and beyond to make sure we had the best NYC experience! Hotel employees across the country could learn something from such a genuine, friendly person like Amanda. Great job Refinery Hotel! Amanda deserves a pat on the back and a raise. Thanks.

Date of stay: September 2016

Ask NateMyers about Refinery Hotel

Thank NateMyers

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Your enthusiastic review is much appreciated, NateMyers--thank you for posting. We hope you will make a return trip soon.

Report response as inappropriate

This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Birthday Weekend Get Away - Refinery Hotel

Birthday Weekend Get Away