Nice hotel, very friend reception staff, can be noisey, and unfortunately doors slam very loud.
I found dining very expensive, having breakfast was 9.00 extra for delivery and gratuities ,
Music great in main floor bar, lovely male singer .
Thank you for sharing your feedback, pat1512! We are sorry for the inconveniences you mentioned and hope you will consider staying with us on a future stay!
I am a fairly frequent traveller to NYC but this was a special 13th birthday treat for my son. And the Refinery certainly met all my expectations. Being a frequent traveller to the City I get to see the best hotels for work and the Refinery is hidden gem that I am happy I discovered! I put in a special request and they provided the most amazing card for my son with a lovely note and the mandatory cupcakes! The room was SPACIOUS especially for NYC. Great decor wonderful theme and high quality furnishings. The best thing? The service from the Staff especially at Front desk -always makes the difference no matter how grand or nice a hotel is. Would definitely recommend as so central to either uptown or downtown as in a great mid-town location with easy access to subways and the Port Authority bus terminal if you fancy a trip to New Jersey and the Outlets. Go to this place - you will not be disappointed!
We are delighted your son enjoyed his 13th birthday stay, SyBro11 we look forward to welcoming you both back on another stay soon!
Visiting for the US Open Tennis . Blocks from Long Island Railway direct to the Tennis Center . Four time I done this trip and this is the perfect location . Plenty of high quality food services right on 6th avenue .
Thank you for acknowledging our perfect location, JupiterRoger! Happy you were able to enjoy the US Open, we look forward to welcoming you back for the games again next year!
Had a great stay - location is excellent, parking garage across the street. Rooms are very large, including 12ft ceilings. Bed/mattress was good also. Only two negative things - both minor. When the rooftop bar is busy, one of the three elevators is devoted to bar traffic, making the elevator wait times that much longer. Also, there is a happy hour, free beer and wine thing, which is great, but there isn't much space in the bar to accommodate this event. On the great side - the staff is fantastic.
Thank you for acknowledging our large rooms, Hondo2014! Happy to hear you enjoyed most aspects of your stay and look forward to seeing you again soon!
While centrally located to Times Square, shopping, trains you really wouldn't have to leave the hotel to have a great time! Hotel is clean, people are friendly. The lounge in the lobby has great live jazz and you feel you could reach out and touch the Empire State Building from the Rooftop Bar! Highly recommend this hotel for a stay in the Big Apple!
Thank you for posting, Ann B. We are so glad you enjoyed your stay and we look forward to having you back again soon!
