As a first time visitor to New York I didn't know quite what to expect, but this hotel didn't disappoint. The staff are always cheerful and helpful and the the rooms are stylish and comfortable. The ground floor bar/ lounge isn't huge, but nice for the occasional drink with jazz music often playing. We had most of our evening meals in the restaurant Parker and Quinn which was very good. The Refinery Roof Top bar is always very busy and we did use it on a couple of occasions, but book ahead if you want a seated area outside. The view of the Empire State Building is great.
Our rooms had comfortable beds and were changed every day if you wanted. Overall an excellent hotel with character.
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