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“Treated like real Rockstars” 5 of 5 bubbles
Review of Refinery Hotel

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Refinery Hotel
Ranked #28 of 467 Hotels in New York City
Certificate of Excellence
Austin, Texas
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“Treated like real Rockstars”
5 of 5 bubbles Reviewed July 18, 2014

My wife and I were treated like "Rock Stars," from the time we arrived in New York until we left. I credit my wonderful experience to the way Albert Almonte and his entire staff made us feel welcome. They left no stone unturned. On a scale from 1-10, I rate the experience as a 10+, the only negative comment I have is that we had to return home after such a great stay. Thanks Albert!!!! Can't wait until next years trip.

The Parkers

  • Stayed July 2014, traveled as a couple
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Reggie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 21, 2014
Reggie P, thank you for your 10+ review. We look forward to welcoming you and your wife back next year for another great stay!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,810 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Nashville, Tennessee
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed July 16, 2014

The Refinery is a superb hotel in one of the best locations in NY. It's just around the corner from Bryant Park, as well as the fashion district -- near 34th Street Macy's. Subway is convenient as well. This hotel has real 20s charm; the rooms are really nice and have soaringly high ceilings making you feel like you are in a very grand place indeed. The rooms are modern and really nicely decorated, bathrooms are nice, beds are very comfortable. Also amazing customer service. If there is ever a problem that the front desk cannot reserve, call the guest services manager and they can often take care of things for you. I visit NYC a lot and have stayed in a lot of great hotels, but this is my "go to" hotel in NYC. For price, location, comfort, amenities it cannot be beat. I also really like that you can choose your bed lay out on line when making reservations, e.g. if you need a king or two queens, etc. As for a room on the higher floors, the lower floors can be a bit noisy -- as is true in just about every Manhattan hotel.

Room Tip: Choose a room on a higher floor, they will be quieter -- street noise is audible at lower levels.
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  • Stayed June 2014, traveled with family
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Leah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 17, 2014
Thank you for your thoughtful words regarding our staff and our location, Leah D. We are elated you enjoyed your stay with us and we look forward to seeing you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 of 5 bubbles Reviewed July 16, 2014

My parents recently visited NYC and we were in search of the perfect hotel in terms of location, amenities, and cuisine. I was recommended by a friend "in-the-know" that the Refinery Hotel would be perfect for us so I went ahead and booked it.

From the second we arrived until second we left and shut the cab door we were pampered with top notch service. Patrick our bell hop was not only extremely helpful with our luggage, but also had great advice for which venues within the hotel to check out and when. Our rooms were waiting for us clean as a whistle. We found the rooms to be more spacious than most hotel rooms we have stayed in especially in NYC.

The three venues within the hotel only added to our awesome experience. Richie on the roof quickly became our liaison and resident tour guide. What a true New York gentleman he is!

If your are visiting NYC and looking to be in the action look no further. This is the hotel for you!

  • Stayed July 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank William C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 18, 2014
Thank you for your review William C. We are delighted to hear that you and your family enjoyed your stay. Now that you are “in-the-know” we look forward to welcoming you back the next time you are in New York!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Velez-Malaga, Spain
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 16, 2014 via mobile

Good value and central for broadway, times square, 5th avenue, etc. All the team in the hotel were very helpfull and well informed. The guys on the entrance and door were always courteous and willing to help.
The rooms were very good and always clean.
Do visit the rooftop bar and terrace with views of the Empire State building.
The inhouse signature restaurant was good. However be warned that a 20% gratuity is added without notice.
For central NY this hotel is a must visit.

Stayed July 2014, traveled as a couple
Helpful?
Thank Scottydogtrapiche
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 17, 2014
We are pleased to hear you enjoyed your overall stay with us, Scottydogtrapiche. We look forward to welcoming you back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Massachusetts
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed July 16, 2014 via mobile

Everything was perfect! We booked a great rate through a site, opted for a king upgrade, arrived early, tipped well, and everything was perfect! ! Ronaldo and Raymond were great! They remembered everything and asked how we were and what they could help with everyday! We arrived to all our theater dates and plans perfectly on time because the Refinery is in the best location, and I'm a person who can't walk super far. I also love the park being close and that the Refinery is dog friendly.

Stayed July 2014, traveled as a couple
Helpful?
Thank RachMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 17, 2014
We appreciate your feedback, RachMassachusetts. Thank you for your review and your kind words about our staff. We are delighted to hear that you enjoyed your stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
4 of 5 bubbles Reviewed July 15, 2014 via mobile

We stayed in this perfectly located hotel for two nights.
Everything worked out to our expectations.
The hotel has a hip atmosphere and is clean and seems newly renovated.
Rooms are large, well-equipped and there is no noise from neighboring rooms.
Staff are very friendly and professional.
The hotel has a fantastic rooftop bar.
Would definitely stay there again and can certainly recommend this hotel to others.

Stayed July 2014
Helpful?
Thank Christian Olive... F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 16, 2014
Christian F, thank you for your review and recommendation. We look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 bubbles Reviewed July 15, 2014

Stayed here twice in the last month, for a total of 8 days. Location very central, but nothing of interest really close. The rooms are great, perfect, exactly what you want for a pleasant hotel experience, and nothing superfluous. Relatively spacious, especially for NYC. Hardwood, or faux hardwood floors, both of which are fine (i.e., no icky stained carpets). Crisp sheets, Frette robes, slippers, Le Labo toiletries (!!!), good water pressure in the shower. At "rush" hours, service can get a bit curt, but overall very friendly and accommodating. Restaurant food was solid, both eat-in and room service. The one less ideal thing is if you end up in the lobby during peak rooftop "scene" hours. With the music, and the patrons, the vibe feels a bit W Hotel circa 1990. A little too scene-y for me. But otherwise, a superb, superb hotel I would definitely recommend and come back to.

  • Stayed July 2014, traveled on business
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank ItsAKumquat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 16, 2014
We are happy that you enjoyed your stay, ItsAKumquat, and we look forward to you visiting us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
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