I stayed at this lovely boutique hotel for two nights. As others have said over and over in their reviews the staff is friendly, attentive and eager-to-please. From the moment I drove up to the front of the hotel until I checked out there was someone to attend to my needs.
The room was very spacious for a New York hotel. The bed was very comfortable and made up with high quality, silky sheets and down pillows and comforter. I loved the writing desk which was made to look like an old world sewing machine. The lighting is perfect and can be controlled from the bedside. Lots of outlets for my beloved electronics which travel with me everywhere.
I was very impressed with the bathroom. Above the sink was a marble shelf which held all my toiletries. Speaking of toiletries, the hotel supplies Le Labro toiletries and I was in heaven over that! Loved the large, walk-in shower. So glad that modern hotels are abandoning the tub and shower combination.
Room service was good. Other reviewers complained that the meals arrive in plastic containers. Yes, it does but it's done tastefully. I only ordered breakfast and was pleased with the meal and service. My only teensy complaint is that, after using the breakfast menu hangtag the first day, my request to receive another was ignored. However, when I called for breakfast in the morning service was extremely prompt and I heard a knock on my door ten minutes after I hung up the phone.
Many people complained about noise. I had a third floor room facing 37th street and wasn't disturbed at all. But, I'm a city gal - born and raised. The whoosh of traffic and the blaring of sirens and horns is a lullaby to me.
The location is perfect. After parking my vehicle I take the subway and walk wherever I need to go and there are subway stations a short walk away. There's also lots of shopping and restaurants close by.
I'm already planning another stay next month. There's no need to find another hotel in NYC. I can't go wrong staying at The Refinery.
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