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“Midtown stellar stay”
Review of Refinery Hotel

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Refinery Hotel
Ranked #29 of 468 Hotels in New York City
Certificate of Excellence
Reviewed May 10, 2014 via mobile

Stayed at the Refinery for a weekend getaway to NYC. Location is awesome, only 2 blocks to the Bryant Park subway. Old garment building brought back to stunning life. Awesome in every way. Great rooms, comfy beds, awesome service and killer drinks in the bar!

Stayed: May 2014, traveled as a couple
Thank Richie F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

We are happy you enjoyed your stay with us, Richie F. Thank you for your review.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,094 - 3,100 of 4,097 reviews

Reviewed May 8, 2014

We wanted a special 5 days in NYC....looked at a lot of hotels and choices. We picked The Refinery Hotel, they were wonderful, the rooms we're perfect and our time there was PERFECT! It was money well spent, a time of memories that will last forever. And don't forget to hang at the Roof Top Bar, it's a great place to enjoy a cocktail and enjoy the views. We found it to be a great value and will stay there again real soon.

Thanks to the Staff of The Refinery Hotel for giving us great 30th Wedding Anniversary memories!

GMT

Room Tip: All the rooms are nice, not sure I would prefer one over another. We stayed on the 8th floor in the...
  • Stayed: May 2014, traveled as a couple
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Thank GMichael2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

Thank you for your kind words, GMichael2014. We hope you will stay with us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

My first time visiting New York. I come from Long Beach CA.I came out to New York for business. Staying here at the Refinery hotel has been so far the best hotel experience of my life. Harvey and Aziz are 2 employees that work at the hotel. They treated me so good. These guys show true heart towards customer service. I will deffinetly recommend all my friends and family to stay here at the Refinery Hotel when they come to New York.

  • Stayed: April 2014
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Thank steven084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

We are always proud to be considered the best, steven084, thank you for posting.

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Reviewed May 7, 2014

My husband and I stayed here last weekend for our first time visiting New York. I was worried because the price seemed middle of the road and the website seemed really nice. I thought maybe we were missing something. The other hotels for comparable prices didn't look so nice.

This place was everything that it appears to be. Fantastic hotel staff, really nice (very modern) rooms, comfortable beds. The location is great, really close to Times Square, Bryant Park, Grand Central Station and an easy walk to Central Park.

There were several times that the staff went above and beyond to help and make us happy.
We were stressed and late to a ball game and the valet / bus boys were amazing! It was during peak hours and we couldn't get a taxi. They ran around for 30 minutes until they finally talked a cab driver into taking us and even sat in the cab so he wouldn't drive away before we could get in. Haha.

The rooftop lounge was really nice, the kind of place people line up to go to. As a hotel guest, you get VIP treatment and don't have to wait in line. The drinks are expensive but the bartenders know what they are doing and everything was amazing.

Restaurant was also really great.

Only small change I would make - they should get a computer/printer so guests can print their boarding passes, etc. The concierge was super nice and printed it for me but it would be great if they could have a business center available.

  • Stayed: May 2014, traveled as a couple
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Thank Accarroll7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

Thank you for your review, Accarroll7. We hope you will be making a return visit soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014 via mobile

A fantastic hotel with great ambience and wonderful service. From the moment you enter any wosh abd request are immediately answered by professional and smilin staf. They behave as if they own the place. This place is a pearl and we just hope it will stay that way.

Stayed: May 2014, traveled as a couple
Thank Shamirraanan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

Thank you for posting, Shamirraanan. We look forward to your next stay with us.

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Reviewed May 6, 2014

You couldn't ask for a better place to stay in New York! The Refinery was AMAZING! The rooms were clean and very 'industrial' hip! The service was excellent! We would go back in a New York minute!!!!! We were all very very impressed!!!!! Thank you for a wonderful visit!!!!

Room Tip: The two queens in a bedroom give you far more space. It was worth the extra bit of money!!!
  • Stayed: May 2014, traveled with friends
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1  Thank Marcie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

Your enthusiasm is greatly appreciated, Marcie B--we look forward to your visiting us again soon.

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Reviewed May 6, 2014

My life partner and me came to New York for our wedding, and chose carefully the hotel we stayed in, based on TripAdvisor reviews. We chose well.

The hotel is just great! The room, although a bit small (25 sqm), is very comfortable. The bed is a king-size excellent bed and the shower/restroom are very good as well.

The staff is professional, helpful and friendly. Any inquiry is answered with a smile and a genuine willingness to assist.

We wrote in advance that we arrive in order to get married. On our marriage day the hotel's staff surprised us with a huge cake, bought at the Magnolia bakery, and a bottle of wine. It was a warm and kind gesture.

All in all, I have only good things to say on that hotel and will recommend it to all my friends and family.

  • Stayed: April 2014, traveled as a couple
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2  Thank Ophir G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded May 13, 2014

Thank you for taking the time to post, Ophir G, and for your recommendation. We hope you will visit us again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #29 of 468 Hotels in New York City
Price Range: $291 - $667 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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