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“Refined and welcoming”
5 of 5 bubbles Review of Refinery Hotel

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Refinery Hotel
Ranked #25 of 467 Hotels in New York City
Certificate of Excellence
farmingdale, NY
Level Contributor
60 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Refined and welcoming”
Reviewed February 20, 2014

The Refinery Hotel has become my new favorite. From the moment my son and I walked up to the hotel, the service was friendly, warm and welcoming. We chose to walk from Penn Station so we could visit Macy's and stop along the way and the doorman betrayed no snobbery that would be in evidence at other hotels. The check-in process was speedy- our room wasn't quite ready since we were being upgraded but within 10 minutes, we had received a phone call telling us that we could come back and that everything was all set for us. The location, btw, is perfect. 38th & Sixth is a great, great spot. We were at the NYC Public Library within minutes.

Our room was spacious and gorgeous- we were given a corner room so there was a ton of light. The bathroom and shower were clean and luxurious- from the toiletries and the robes. There was a closet upon first walking in, that provided ample storage. The best part of our stay according to my son...the bite-sized welcome cupcakes on the desk. Decadent and delicious.

We didn't go up to the rooftop bar (considering one of us was a minor), but I'm sure it was as nice as that rest of the hotel. We liked that you needed your room key to access the guest room floors. Overall, this is a truly lovely property with a well-trained and personable staff.

Room Tip: Room 705 was huge and light-filled
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ExecGirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 21, 2014
Thank you for your kind words regarding our team, ExecGirl--we look forward to your next stay with us.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,860 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (597)
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Illiopolis, Illinois
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 19, 2014 via mobile

Had a wonderful stay for a weekend getaway with friends. Great location. Easy walking distance from train station.
The hotel is beautifully done. The room was ample sized , and the sky high ceiling and art decor is just so classy . Friendly staff, always helpful at every need. Great stay!

Stayed February 2014, traveled with friends
Helpful?
1 Thank Bee K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 20, 2014
We are glad to hear you enjoyed all aspects of your stay with us and we hope you will be returning again in the future, Bee K.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles area
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 19, 2014

I loved this great boutique hotel in mid-town. The service is impeccable with everyone being gracious, helpful and friendly. Albert who in charge is a gem and sets the pace in terms of top of the line, friendly customer care. The rooms are quirky and not perfect but in a "boutique" hotel way, not a way that indicates a lack of care or investment. The beds are comfortable, the location is great, the atmosphere is cozy, charming and cool all at the same time and you don't feel like you're in a cut and paste big box hotel. On the downside (of which there are very few), there are very few drawers in the rooms and little counter space in the bathroom. They graciously and immediately brought me additional hangers when I inquired about more drawers but more drawer space would have been a plus. The food was good, the roof top bar fun and all-in-all, I will definitely be back.

Room Tip: I heard from a friend that rooms with two beds are larger and a better bet but I didn't experien...
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  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank allsixofusonvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 20, 2014
We look forward to your next stay with us, allsixofusonvacation, and thank you for taking the time to post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chevy Chase, Maryland
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 19, 2014

My husband, 21 year-old daughter, and I stayed at the Refinery Hotel on Friday, 2/14. The hotel lobby is very Mediterranean chic, in a way, and welcoming. The desk personnel are efficient and friendly, and Basha -- the bellman/hotel attendant -- could not have been kinder or more helpful to our entire stay. Our 2 bed room was roomy and the beds and bedding comfortable. For me -- the added bonus was a self-controlled heating unit that purrs like a kitten! Overall, we found the Refinery to be a nice home away from home on a cold and snowy New York weekend. LOVED IT.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MSB005
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 20, 2014
Thank you for your review, MSB005, we are happy to be a home away from home and look forward to your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 18, 2014

What a wonderful way to spend a quick night away from our apartment in our very own city! Once in awhile my boyfriend and I like to treat ourselves to staycations in the city. Both being in the industry as well we are always eager to try out the new "talked about spots" in the city. The Refinery has been on our list since last year and we finally made it for a belated Valentine's Day. From the moment we entered the hotel we were greeted by smiling faces and a wonderful room on the 10th floor with an impeccable view of the Empire State Building, I recommend requesting 1001. The art was thoughtful in the rooms, loved the floor to ceiling painting, lit from above. Thanks Alfie for the special attention, greatly appreciated! We had a nice meal in the bar and headed to the rooftop for drinks afterward, a true one stop shop. Thank you to everyone at Refinery for our making our staycation special and memorable!

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank FoxyCoxyNyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 19, 2014
Thank you for your review, FoxyCoxyNyc--we hope to welcome you back to Refinery Hotel in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malverne, New York
Level Contributor
4 reviews
Reviewed February 18, 2014

wonderful stay from front desk to room and overall customer service .
well run hotel .
restaurant was excellent for brunch !
room was immaculate . we would recomend this hotel to everyone for vacation or just a getaway !

Room Tip: roof top outside was closed for safety related to heavy snow but looks beautiful. going back in the...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kwolff1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 19, 2014
We are happy that you enjoyed your stay with us, kwolff1971 and hope you will visit again soon. Thank you for your post.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamilton, Bermuda
1 review
Reviewed February 17, 2014

Great hotel, easily the best I've stayed in in NYC. We are a family of 4 and we're made to feel very welcome, no one turned their nose up at the kids running around having fun. The hotel is very cool, fantastic restaurant, great rooms and a great location. All staff were great, special thanks to Bell Man Basha who was great with the kids and helping us with taxis and luggage. We'll definitely be back soon.

Room Tip: We had a double room for the 4 of us which was fine, much more room than other hotels we've stay...
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  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pete T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, February 18, 2014
Thank you for your kind words, Pete T--we are happy that your family felt welcome and we look forward to welcoming you all back in the future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #25 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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