As you can see from my other reviews, I am the hotel guest from hell and find fault in almost every minor detail and boy did I struggle to find problems with the Refinery. I stay in hotels around the globe for over 100 nights a year, almost all top tier hotels and I have to say, this place totally rocks.
I arrived right over a terrible trans-atlantic flight and on the doormen were attentive but not pushy (some grab your bag and refuse to let go in the hope of a tip) and happily let me take my own bag to the room. There was a real buzzy, but not pretentious, vibe in the lobby and the girl at checkin was simply delightful - everyone in this place just seems to smile, without being grating.
I was in room 907, possibly the biggest room I have had in NYC, and there isn't a 5-star hotel in town I have not stayed in. It was superbly designed and so sympathetic to what the building used to be. In fact the pride in the detail and styling about the heritage of the place is wonderful and makes you feel part of the story (like the 'newspaper' on the desk in the room). The bathroom didn't have a bath (possibly the only negative), but a good (not great) shower and again the attention to design detail runs to a great mosaic on the floor of the bathroom.
So I started my tests. It was 10.30pm when I checked in, so I called the front desk for non-feather pillows - bingo, less than 5 minutes later, a lovely housekeeping chap arrives and changes all my pillows. Next, the noise test. Total silence from above and both next doors. Next - technology - I have two laptops and I hate having to pay twice for internet - here - free and very fast. HD TVs (two big screen ones) and even a thoughtful little iPad charger.
Even one of my pets hates is under control here - little paper notices everywhere about saving the planet and minibars, etc. Nope - not here - just the room service menu. I ordered some dinner, and yes, it arrived so fast, I hadn't even had time to unpack! It comes in 'to go' plastic containers - not everyones idea of great, but it works for me, was hot and tasty and you don't have to wait hours for someone to pick up the tray when you are done.
I also had to iron my shirt and yes, you guessed it, the best ever iron I have ever used. I am really not making this up. I was desperate to find something wrong here. Check out was super fast and super friendly (love the Cheers stamp on the invoice) - and yes here is the best bit - all for under $400!! I slipped away fast in case they had made a mistake and undercharged me by $400!
Well done guys - this is simply an awesome place and I didn't even make it up to the rooftop thing. Other hotels, please learn from this place - service, smiles, pride, and a great design go a long way in hotel excellence.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Orbitz, Hotels.com, Travelocity, TripOnline SA, Hotwire, HotelPower, Cheap Tickets, Priceline, Cancelon, getaroom.com and HotelQuickly so you can book your Refinery Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.