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“Amazing hotel in the heart of the city” 5 of 5 stars
Review of Refinery Hotel

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Refinery Hotel
Ranked #27 of 475 Hotels in New York City
Certificate of Excellence
Naples, Florida, United States
2 reviews
“Amazing hotel in the heart of the city”
5 of 5 stars Reviewed November 11, 2013

This is the second time I have stayed at the refinery and I received such a very warm welcome back from them.

The hotel decor is great and it is spotless from the lobby to the rooms. You cannot ask for a better location. It is easy to go up, down or just walk anywhere from this hotel.

The staff really makes you feel special.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Linda K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 12, 2013
Thank you for writing, Linda K--we look forward to your next stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,044 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (527)
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Frederiksberg, Denmark
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 10, 2013

Excellent location, new, modern and sophisticated design. Nice details in the room, i.e. old Singer desk, 'newspaper' about the hotel, minibar at the desk. Beautiful bathroom, comfortable bed, high ceilings, wooden floors and surprisingly quiet rooms. One night the fire alarm went off twice; 1st time we were informed through the speakers that all was OK; 2nd time a bit later no information was given...we figured they'd come for us if it was urgent...turned out all was good. The roof top bar seemed to be very popular, in the evening one of the elevators was dedicated for this which worked nicely.
Would definitely stay at this hotel again.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Tamara V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 11, 2013
Thank you for your review, Tamara V. We hope you will be making a return visit soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 9, 2013

Recently spent 10 days here after hearing the rave reviews on TA. We received a warm reception on arrival from Raymond , however the girl on reception appeared to be training and not very personable. Our room on the 9th floor was good size for New York, very stylish however we struggled with lack of storage. Overnight it is fine but for 2 women for 10 days we had to constantly find inventive ways of storing clothes/shopping. Highly recommend replacing bedside table to one with drawers so it is more functional. Bathroom large and beautifully styled. Would have loved a magnifying mirror on wall for make-up- had to buy one. Not happy with housekeeping as they didn't replenish toiletries when finished - had to write a note requesting body wash and still didn't get it- and yes, I did leave a tip. Never had this problem at any hotel I have stayed at. Called front desk and they promptly responded and followed up which was very good- I think there is an issue with housekeeping though - I even had a dirty hand towel placed back on the towel rack. Beds are superb and toiletries provided very good.

The location is excellent- close to everything but not noisy. The rooftop bar is stunning - very impressive and worth a look. The staff on the door and reception area always give a warm welcome on your return. Big shout out to Raymond- great service. Would stay there again but think a couple of minor changes would have made this an excellent stay, rather than "very good".

  • Stayed November 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Shelbymary
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 10, 2013
Thank you for posting, Shelbymary. While we are sorry to hear that there was any inconvenience caused by housekeeping or decor, we are happy that you enjoyed your overall stay with us and hope you will return in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed November 8, 2013

Stayed here in June of 2013 when it was just opening. Top class hotel and the staff have a huge attention to detail which does not go unnoticed. Perfect location and also has a rooftop bar which was just opening during our stay

  • Stayed June 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Lavery91
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 8, 2013
Thank you for taking the time to post, Lavery91. We greatly appreciate your kind words and look forward to your staying with us again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed November 7, 2013

We checked into the Refinery hotel for a 2-week stay while our Manhattan apartment was under renovation. This modern and chic hotel, located in Manhattan's midtown beating heart, is an oasis away from all the busy.

Checking in, we met Alice-- The beauty behind the desk-- Alice welcomed us on many evenings with chilled glasses of white wine. Her knowledge about "whats up, and whats hot" in the area provided for an excellent stay.

Alice and the rest of the staff welcomed us as if was our own home. Our room was lofty and large, and the bathroom was classy and sexy. Service, stellar. Rooftop, the it-place. Restaurant, delicious.

I would like to pay kudos to Mayna, the director of sales, who made this all run smooth-- she also happens to be the brilliant brain behind this seamless operation.

~~ We will be back~~

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank SteeleTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 8, 2013
Happy to hear you enjoyed all aspects of your stay and that we could be a home away from home, SteeleTravel. We hope you will be visiting again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vandalia, Ohio
Level Contributor
219 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
3 of 5 stars Reviewed November 7, 2013

Brand-new hotel (opened June, 2013). The staff is absolutely terrific: personality plus and willing to please. The entry jazz bar and the rooftop bar seem to be popular destinations. Located a short 4 blocks to Times Sq., Empire State Bldg. and only a block to subway station - so, location is primo for a sightseeing holiday. The elevators and room doors use a faulty technology (your room key activates the elevator and unlocks the door with a swoosh motion; but, it isn't close to ready for customers and only works 50% of the time. The rooms are snazzily, artistically, retro, modernly appointed - BUT, obviously the decor was way more important to the designer than utility. The shower has an exterior brass piping that is impossible to adjust and the shower head is still a mystery to me on how to adjust. Brass rails in the bathroom weren't placed properly and don't allow for the toilet seat to be raised. The bed was not comfortable at all! While there is coffee in the lobby, there is not a maker in the room (which even downscale hotels provide) - no fridge in room. Poorly insulated as you can hear the lightest movement from the floor above and through the walls. It's apparent that the conceptulization team ran over budget on paintings, nouveau lighting and the look at the expense of required basics. It you want a trendy atmosphere > this might be for you; but, a fail on expected room and hotel amenities.

Room Tip: you'll be sorry
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  • Stayed November 2013, traveled with friends
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Jack F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 8, 2013
Thank you for posting and acknowledging our staff, Jack F. While we are sorry to hear that you were disappointed in our decor, I hope you will visit us again in the future as we continue to refine our space.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 6, 2013

Due to great experiences with two colleagues, I recently stayed at the Refinery Hotel. It has been open 6 months and the staff are polished, professional and very helpful. They really go out of their way to ensure you are happy.

From our arrival to departure, we were so well looked after by Basha, he is a real asset.

The rooms are just lovely and the beds are easily the most comfortable I have ever experienced. Like sleeping on a cloud!

Room Tip: I don't think there could be a room that is not lovely.
See more room tips
  • Stayed October 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank diamond56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, November 7, 2013
Thank you for your review, diamond56--we're glad we could provide such a comfortable and pleasant stay and look forward to your next visit.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #27 of 475 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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