My husband and I recently stayed at the Refinery Hotel in New York (September 21-23) and the experience was horrible. I'll start with the worst of it...
The morning after we arrived, we went out early for coffee and shopping. When we returned to our room, our door was propped open. We walked into our room expecting housekeeping, but there was NOBODY in the room. We were dumbfounded, wondering if we had been robbed. We looked around the room for at least five minutes. As we were leaving the room to go to the front desk, a mini-bar attendant walked into our room. Apparently, she was restocking our mini-bar and just left our room open. At that point, she didn't even check our keys/ID's to make sure that we were even the legitimate occupants of the room!!! Fortunately, most of our valuables were in the safe and nothing was stolen. When we reported this incident to the front desk, we were told that the incident would be reported to a manager. We heard nothing further about it. I'm furious.
So, assuming this was a one time security faux pas made by a really stupid employee I would still give the hotel a very poor rating. When we checked in, the bellman took us to our room, I gave him a $10 tip, he asked if I needed anything else, I said "yes, ice please" and he said "there are ice machines on every floor" and then left. OMG! Then, the next day, after the security incident, our room was not serviced by housekeeping until after 4:00 pm when we finally asked why it had not been serviced. We had been out of the room most of the day, beginning at 9:00 am, giving them ample opportunity to have serviced the room.
Room service was another very bad joke. Our meal was delivered in take out cartons in a paper sack with plastic utensils. THIS ROOM WAS $400 (FOUR HUNDRED DOLLARS) PER NIGHT!!!! The room was minuscule (even for New York). There was a king bed with less than two feet between the bed and the surrounding walls. The only good thing about the room was the comfortable bed and bed linens and a nicely tiled bathroom.
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