We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel and staff.”
Review of Refinery Hotel

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Refinery Hotel
Ranked #28 of 469 Hotels in New York City
Certificate of Excellence
Reviewed August 27, 2013

Came for my 50th birthday. From the moment we arrived, the weekend was excellent. Everyone in the hotel was fantastic. So nice, helpful and out to please you. Enjoyed both the hotel restaurant, Parker & Quinn and the rooftop bar. Exceptional service, especially the rooftop. Service was A+. Rooms were very cool and spacious. Front desk and bell men all remembered us by name & super friendly. Highly recommend. Great mid-town location.

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Jemchicago1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 28, 2013

Always glad to receive an A+! Thank you Jemchicago1--we hope you will visit us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review
Reviews (4,148)
Traveler rating
Traveler type
Time of year
Language
  • More languages

3,620 - 3,626 of 4,149 reviews

Reviewed August 27, 2013

I am writing this on behalf of my 19 year old daughter who was lucky enough to be taken to NY for five days with her aunt who was on a business trip. They stayed at the Refinery in Mid-Town and this is her review: "Great location on W.38th, between 5th and 6th Avenues, just 5 minutes walk from Times Square, but tucked away so that it was quiet and peaceful. It has an amazing restaurant with fabulous food by Jeffrey Forrest, and a stylish rooftop bar. Our room was giant with two queen size beds and a complimentary cheese and wine platter. Complimentary coffee and danishes were in reception in the morning! All the staff were great especially Hannah on front desk - it has a very relaxed but hip atmosphere and I really recommend it."

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank helkat2254
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 28, 2013

We are so glad that your family enjoyed their visit, helkat2254, and thank you for posting. We hope that you will be joining them on their next trip!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013 via mobile

Our doormen, Mathew and bosha (sp) were over the top great guys who were helpful anytime we needed something from a cab to advice on what to do. The people at the front desk were also incredibly friendly. I can't imagine staying anywhere else next time I cometo NY . The rooms were clean, big bed, good TV cable selection, and the bar downstairs was a nice place to lounge about. Thanks refinery staff for a wonderful stay, harper misses you guys already!

  • Stayed: August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank patricklirish
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 27, 2013

We will look forward to your next visit to the city and Refinery Hotel, patricklirish!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Great location in NYC! Staff were very helpful, only gripes was the airport city car they organised to pick me up at the airport , the hotel charge 142 dollars for the privilege , while the car is less than 70 dollars if you hire it yourself, seems like a bit of a cheeky markup.
Breakfast in the restaurant wasn't great , get out instead of eating in!!!

  • Stayed: August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Donal M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 28, 2013

Thank you for your review, Donal M. We hope you will be visiting us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

I stayed here for 3 nights with my 21 year old daughter - short visit to NYC. The rooms are very comfortable (stay in a higher up room if possible, since i was awaken at 7:45am on Saturday with construction noise and yelling outside). Bathroom was very nice and the beds were extremely comfortable. Rooftop bar was beautiful but howdy it was packed on both Friday and Saturday nights with 20 somethings.

The main difference between this hotel and others is the service. It was simply outstanding. Everyone was cheerful, accommodating and the smiles were genuine. I felt as is I could ask anyone there for anything. When the concierge was busy with another group, and a bunch of people were checking out, Annie, a front desk person, grabbed an ipad, showed us where shops, etc. were, made recommendations and answered all of our questions.

This is an extremely well-run hotel, and the manager clearly knows what she is doing. There are lots of good choices in NYC, but I cannot recommend this hotel enough. I have never been treated better.

  • Stayed: August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Parlaw1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 27, 2013

Thank you for your review, Parlaw1--we are so proud to hear your kind words regarding our service and look forward to your next visit.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

My stay at the Refinery Hotel was fantastic!!! From the moment we walked through the doors until we checked out service was first rate and courteous!! Rooms are beautiful, modern, great size and very clean!!!!!
Staff was extremely friendly with a sincere manner and all requests were met promptly! We visited the Rooftop lounge....with its spectacular view and welcoming atmosphere!
Location for this hotel perfect, we could walk to most of our destinations.
This was not my first visit to New York, when I return I will stay at the Refinery!!!

  • Stayed: August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Karen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 27, 2013

Your enthusiasm is much appreciated, Karen H--we hope you will be visiting us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2013

Hotel was quiet for sleeping, but still had the busyness that made our trip to NYC as Hip as ever.
RoofTop bar was awesome, Location was perfect! Had breakfast Saturday morning and it wa great. We have found a place that we will always return to while visiting NYC.

  • Stayed: August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank FastEddieFlow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this reviewResponded August 27, 2013

We are happy that you found your stay rejuvenating, FastEddieFlow--and we look forward to your visiting us again soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these New York City hotels
Midtown
Archer Hotel New York
Archer Hotel New York
#17 of 469 in New York City
3,071 reviews
Midtown
The Bryant Park Hotel
The Bryant Park Hotel
#12 of 469 in New York City
3,703 reviews
Midtown
Langham Place, New York
Langham Place, New York
#19 of 469 in New York City
2,253 reviews
Show Prices
Show Prices
Show Prices
Midtown
Library Hotel by Library Hotel Collection
Midtown
the Quin
the Quin
#44 of 469 in New York City
2,860 reviews
Midtown
The Knickerbocker
The Knickerbocker
#65 of 469 in New York City
2,312 reviews
Show Prices
Show Prices
Show Prices

Been to Refinery Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Refinery Hotel

Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 469 Hotels in New York City
Price Range: $277 - $655 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Orbitz, Travelocity, Priceline, Agoda, Cheap Tickets, Hotwire, Cancelon, TripOnline SA, getaroom.com and HotelQuickly so you can book your Refinery Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing