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“New York with style”
Review of Refinery Hotel

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Refinery Hotel
Ranked #28 of 467 Hotels in New York City
Certificate of Excellence
Montreal, Canada
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“New York with style”
Reviewed July 31, 2013

Spent 3 nights in July and it was a amazing experience. Spacious and design rooms.Great Service. We also used the rooftop which was one of the most stylish i' ve seen in town.
Would definitely go back.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pippomontreal44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, August 1, 2013
We are so happy to hear you had an amazing experience, pippomontreal44. We will look forward to your return.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,018 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (621)
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Toronto
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 31, 2013

My husband and I just got back from a six night stay at this AMAZING hotel! We had the best time! The rooms are spacious, clean and very well laid out. Everyone at this hotel is very friendly and welcoming from the doorman who greets you (and greets you by name after the first day!), to the front desk to the housekeeping staff. They are all their to help you with anything you need to make your stay more enjoyable. The location is fantastic - just a short fifteen minute walk to Time’s Square. We will defiantly stay there again anytime we are in New York City!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 10scarlett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, August 1, 2013
Thank you for posting, 10scarlett. We are so glad you enjoyed the staff and services. We can’t wait for you to visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed July 30, 2013 via mobile

The beds and bath are very nice. Be aware of the lobby toilets, though; even after they had been obviously cleaned, some trash remained on the floor, the toilet paper was unrolled and the sinks were a mess... even as several staff members stood idly at reception.

And to top off the generally normal big-city-hotel experience-- CHECK YOUR BANK STATEMENTS if you stay here. We were charged for using the mini bar when nothing was touched! Before applying the charge, the hotel could have at least called to specify why they were (incorrectly) taking our money. It's indeed quite a hassle to correct such mistakes from overseas. I am pleased that the charge was promised to be reimbursed upon calling.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dian82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 31, 2013
We apologize for any inconvenience caused by the mistaken charges, dian82, but are happy that you enjoyed our rooms. We hope you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haugesund, Norway
Level 5 Contributor
50 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed July 30, 2013

Great new hotel in NY. We quite liked the atmosphere and theme of this hotel, the Refinery bar is pretty cool to with outdoor seating and good views to Empire State Building. The hotel is new and the staff is therefore really helpfull and smiley.

Good location!

Great an spacious rooms, went for breakfast once at the hotel but found the menu a it a bit boring an very pricy.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DeCrequi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 31, 2013
Glad you enjoyed our historic theme and setting, DeCrequi, we hope to see you again soon.
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Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 30, 2013 via mobile

I recently spent five nights at this wonderful hotel, which manages to be homely and oh so chic at the same time. All of the staff i encoutered were extremely friendly and efficient. I would especially mention Albert, the Customer Services Manager, who took time to learn of my specific requests and then ensure they were met, in a quiet and professional way. He is clearly a person who goes that extra mile to ensure hotel guests enjoy the best possible stay. I would not hesitate to recommend this hotel to anyone visiting New York City.

Stayed July 2013, traveled solo
Helpful?
Thank Libby M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 31, 2013
We very much appreciate your kind words, Libby M and look forward to your return visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
LONDON
Level 5 Contributor
78 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed July 30, 2013

The hotel is quite new - and it shows in so many ways.

1) We arrived at 2:45 pm and were hoping to get an early checkin (by 15 minutes) given the hotel's policy of 3 pm check in. Sadly it was closer to 4 when we finally got to our room. When I asked the front desk manager how they could justify such incompetence - I was told it was my fault because I had requested 2 rooms ont he same floor. I assume he was the front desk manager - he was wearing a suit and not the funky braces and denim shirt uniform everyone else was wearing.

2) The rooms are stylish - yes - but totally impractical. There is no stor\ge space - a large wooden cube is given over to the (eyewateringly expensive) minibar - and the bedside table is a waste of potential sotrage space - drawer looks big but is a lot smaller than you'd expect. Overall I get the impression that the tradeoff between style and practicality is totally wrong here.

3) minor niggles include room doors (both) which don't shut, ice machines which don;t work and an uncomfortable amount of light coming in through the bathroom window (and an iability to cut it out with the use of blinds)

The positives:

1) the staff are all really friendly and helpful

2) the cleaning service is good - thought at times quite late in the day -we've returned exhaustedat 3pm to find the room was still in the process of being cleaned.

Overall - I wish we had chosen a more anonymous chain hotel -- where at least we would have had space and a more competent experience.

Room Tip: Try to get a high floor and not right next to the lift - which has annoying bell whick pings all the...
See more room tips
  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank WJOSHUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 31, 2013
I am very sorry that you were disappointed in the room and that we were not able to accommodate your request in time of check in, WJOSHUK. Your recognition of our service means a lot to us and we hope you will visit us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
Reviewed July 29, 2013

My Husband & I stayed at The Refinery Hotel this weekend. The hotel is beautiful...We were offered a glass of chilled wine at check-in...nice touch!!! The hotel bar is upscale but with a relaxed vibe! The doormen are great as are the front desk & lobby staff!! We reserved a table on the rooftop for drinks to celebrate my husband's birthday with friends...The staff were amazing & could not do enough to make sure we were being looked after. The room was spacious, clean & smelled amazing! The bathroom was very spacious & shower/water pressure excellent. We will definitely be back to the rooftop for drinks & stay & stay at the hotel. Overall, a great experience!!!

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StacieT2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
R_Taormina, General Manager at Refinery Hotel, responded to this review, July 30, 2013
We will look forward to your return visit, StacieT2013—thank you for your review!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Refinery Hotel

Property: Refinery Hotel
Address: 63 West 38th Street, New York City, NY 10018-3818
Phone Number:
Location: United States > New York > New York City > Midtown , Garment District , Manhattan
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #28 of 467 Hotels in New York City
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Refinery Hotel 5*
Number of rooms: 197
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